Can a company offer free delivery but then charge for it?? - HotUKDeals
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Can a company offer free delivery but then charge for it??

amanda f Avatar
9y, 5m agoPosted 9 years, 5 months ago
Hi

Strange question I know, but I was just wondering where we stand here.

The company is question in Nursery & Toys. I ordered from them, and not wanting to pay the £5.99 postage I bumped the order up to just over £50 to qualify for free P&P.

However, they have cancelled part of the order for some unexplained reason and have added £5.99 to the total even though it was their fault that it now falls below the £50!!

So, are they allowed to do that?? I have had problems with this company every time I have used them so I know I should have know better really.

Any comments would be welcomed :?
amanda f Avatar
9y, 5m agoPosted 9 years, 5 months ago
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Comments/page:
#1
I dont know whether they are or not but i would certainly phone customer services and state a case for them removing the postage costs and if i didnt get anywhere i would ask to speak to someone higher up
#2
I'd call them up ASAP and complain, its a very shady practice if you ask me, they should have given you the option of cancelling the order. Tell them you will refuse the delivery if they don't refund the postage.
#3
Grrrrrrrrrr

They are still refusing to refund me the extra £5.99 they charged me for this order, its so frustrating having to deal with them and I will NEVER use them again. I was warned about them on this forum some time back. I just want my refund now as a matter of principle!

I still don't think they are operating within the realms of the law to be able to just charge what they like and to disregard their own order confirmation they sent which clearly shows delivery marked as £0.00.

Anyone got any ideas on what to do next?

There, feel better now - rant over :w00t:
#4
amazon did this to me a short while back, i ordered an item over £100 and postage was free, so i added a pack of dvd-rs on aswell as i needed some and they were fairly cheap. Amazon then cancelled the Large part of the order and i ended with a £6 postage charge on a pack of dvd-r's making them £12, very expensive.... i called amazon up and complained and they refunded the postage for me.
#5
I have also just had the same situation with nurseryandtoys.com sent an email asking for them to refund postage of £5.99 will let you know the outcome!!
#6
i ordered a camera off ebuyer and added a external enclosure. because the camera was 170 pound i decided to get 3 day delivery instead of super saver. the camera said 80 in stock however got an email the day it was meant to be delivered saying it wasnt in stock as it was discontinued..got charged £5 for delivery...gutted
[admin]#7
tazandsaz
i ordered a camera off ebuyer and added a external enclosure. because the camera was 170 pound i decided to get 3 day delivery instead of super saver. the camera said 80 in stock however got an email the day it was meant to be delivered saying it wasnt in stock as it was discontinued..got charged £5 for delivery...gutted


That can't be fair Tazzle- you've paid for delivery but they haven't posted anything... so you should be entitled to a refund of your delivery charge. :thumbsup:
#8
they did this to me back in june :(, they got away with it too as i didnt think i could argue it

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