Can anyone put this confusing T&C into Laymans terms for me please - HotUKDeals
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Can anyone put this confusing T&C into Laymans terms for me please

icecreamwoman Avatar
4y, 4m agoPosted 4 years, 4 months ago
I am going to work away for 4-12 weeks, unknown yet, so I figured it is worth cancelling/freezing my £50 a month membership at Virgin Active Gym.

I went in today but got fobbed off with a cut off date being the 17th, and that it's not possible to do again until september.

HERE IS THE PAGE:: What’s a membership freeze and how do I get it?
Going on holiday? Super busy at work? Picked up an injury? We know it isn’t always possible to get down to the club, so we offer an option to put your membership on hold – a freeze. You pay a minimal membership, so you won’t be able to use the club while the freeze is on, and when you’re ready, you simply reactivate and carry on.

You can freeze your membership for up to 3 months at a time. Just fill in a ‘Change of Circumstance’ form at reception, email your club’s member services department or ask for a freeze through the member’s lounge on our website. Just make sure it’s before the 17th of the month to give us time to process your request.

Sounds good, what’s the catch?
There isn’t one. The nearest is that all our freezes are from the 1st of each month (we can’t do a freeze from the 15th to the 15th, for example) and if you’re on a contracted membership, your frozen months won’t count towards it.

http://www.virginactive.co.uk/en/contact
icecreamwoman Avatar
4y, 4m agoPosted 4 years, 4 months ago
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Comments/page:
#1
Sounds straight forward, you can freeze calendar months, but have to let them know by 17th of previous month at latest, so If you got there 16th July, you could freeze August onwards.

Sounds right?
#2
Ps, Contract will extend by however long you freeze
#3
I can't tell what the confusing part is. It says that you can freeze your account for up to three months at a time, and your request has to be in by the 17th of the month. Today is the 22nd, so you can't begin the freeze on the 1st of August, and will instead have to begin the freeze on the 1st of September.
1 Like #4
£50 a month lol here's a thought CANCEL IT
#5
ciarandanielbyrne1
£50 a month lol here's a thought CANCEL IT
:)
#6
As far as I can see you can freeze it from September onwards. (you've missed this months cut off point as we're past the 17th so freezing August is not possible, the next available month to freeze would now be Sept)

You need to tell them before the 17th of any month to freeze the subsequent month so if you go in on or before the 16th of August you can freeze the month of September onwards.




Edited By: mightykaboosh on Jul 22, 2012 00:26
#7
Thanks, you guys were right, managed to do it online
#8
If you are out of contract cancel immediately, why would you want to pay them a fee so you cannot use the gym. How much is your freeze fee, you will probably get a much better deal elsewhere now.
#9
newbie1001
If you are out of contract cancel immediately, why would you want to pay them a fee so you cannot use the gym. How much is your freeze fee, you will probably get a much better deal elsewhere now.

Was £7 a month few years ago
#10
Everyone about price, this is the best gym in my area, all the rest are around £35, but 10x worse as far as facilities/equipment goes.
#11
What's your Bannatynes like? ours is the bees knees pay £52/ month (I think but not sure as pay annually)
1 Like #12
icecreamwoman
Everyone about price, this is the best gym in my area, all the rest are around £35, but 10x worse as far as facilities/equipment goes.

It's £50 that you spend on making your body look good, rather than on sitting about watching DVDs and eating chocolate cakes. This is entirely a good thing.

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