Can anyone find the free chocoholic thorntons hamper thread? - HotUKDeals
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Can anyone find the free chocoholic thorntons hamper thread?

pinkkitty2007 Avatar
7y, 1d agoPosted 7 years, 1 day ago
A couple of weeks ago there was a voucher on here for free chocoholic thorntons hamper with a £50 spend. I ordered £60 worth of choc and when i phoned about my order last week i was told it was lost in transit and all items were still in stock so they would send it out again. Today the order arrived and i didnt get my free hamper as it was apparantly now out of stock so no free gift which was the only reason i ordered! Cant find the thread now either
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pinkkitty2007 Avatar
7y, 1d agoPosted 7 years, 1 day ago
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1 Like #2
If it was a condition of your original purchase you are within your rights to return the lot and get your money back. I think. :santa:
#3
Penny Saver
If it was a condition of your original purchase you are within your rights to return the lot and get your money back. I think. :santa:


the problem is i ordered advent calendars and choc santas with my girls names iced on so i didnt know if thats possible. When i phoned them they said hamper was out of stock and there systems are down so they cant even arrange a return or anything
#4


Thanks but thats a different one. There was a free i love choc hamper on a £25 spend and a free chocoholic hamper on a £50 spend one x
1 Like #5
Penny Saver;7065213
If it was a condition of your original purchase you are within your rights to return the lot and get your money back. I think. :santa:

Yup , or send you items of the same value of the hamper.

Make sure u kick up a fuss :thumbsup:
1 Like #6
I did the free "I Love Christmas" hamper offer (with a £30) spend two weeks ago. The order arrived with a substuted hamper. Rang customer services(very unhelpful) who said I could return to a local store and obtain an exchange. After a few problems(customer services promised to ring the local store to arrange-they didn't) I sorted it all out myself.I rang my local store ,who sorted all the items that were in the "I love Christmas" hamper and when I collected , the manager had even arranged them in a huge cellophane arrangement-they were so lovely there and I was so pleased with their efforts.
1 Like #7
Hi, I got the offer on an email form them direct here's bits of it & the t&c - there's a customer service number at the bottom which might help get it sorted ... surely you have an order acknowledgement with the hamper listed on it? Hope you get it sorted ...

A Christmas gift from Thorntons. Spend £50 and get a FREE Chocoholic Hamper (worth £50)...
As a special thank you for shopping online at Thorntons.co.uk, we’d like to reward you on your next visit with a FREE Chocoholic Hamper (worth £50), when you spend £50. So whilst you’re busy spoiling everyone else this year, let us spoil you!

How to claim your free hamper
Spend £50 or more, excluding delivery, in one transaction at Thorntons.co.uk. Add an Chocoholic Hamper (product code 1987) to your basket and enter offer code XE9D at the basket page.

Terms & Conditions: 3 for 2 is available on selected products only and is available whilst stocks last. Cheapest product will be FREE. Thorntons reserves the right to amend the products listed in 3 for 2 at any time. Free hamper: Customers receive a free Chocoholic Hamper worth £50 (Product code 1987) on orders over £50, excluding delivery charge. You will be able to select a different delivery address for the free hamper, however this will incur a separate delivery charge. To be eligible for the offer customers must quote reference code XE9D in the promotional code box at the website check out page. An order is one delivery to one mainland UK address. Offer is applicable to one order only. Offer is open to UK residents only. Offer is available to online customers of Thorntons Direct only. Offer is not available for corporate customers. Offer valid until 22nd November 2009 and cannot be used in conjunction with any other offer. There is no cash equivalent to this offer.

Satisfaction Guarantee - We deeply care about the quality of our products and should you be less than delighted for any reason, please contact our call centre on 0845 121 1911 or email [url][email protected][/url].
1 Like #8
i just had a thorntons delivery, i ordered personalised football boots for my boys, they are smashed :cry:
#9
loupomm
i just had a thorntons delivery, i ordered personalised football boots for my boys, they are smashed :cry:
aww hun, take them back xx
#10
Thanks for the advice guys. I phoned and they are sending me 2 i love chocolate hampers instead of the chocoholic. Not ideal as i really wanted the chocoholic but at least its the same value as she did offer me just one but i argued about the substitute hamper being only half the price of the original one
#11
pinkkitty2007
Thanks for the advice guys. I phoned and they are sending me 2 i love chocolate hampers instead of the chocoholic. Not ideal as i really wanted the chocoholic but at least its the same value as she did offer me just one but i argued about the substitute hamper being only half the price of the original one


Glad you got it sorted, was wondering what happened about this ... :)
#12
That's smashing news - just goes to show you don't have to sit back and take it! I had the same kind of thing with Southern Electric - I think it's their principle to make you ask three times before they give you what you're owed... Well Done!:-D

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