Hi guys, this is another one of those 'sticky' is it a contract or isn't it' like the recent Play.com one.
Debenhams sent me a confirmation of order (not legally binding i know)
Sent me 2 items but not the 3rd so I called after 2wks to be told it wasn't coming but no money had been taken from my account (another 'non binding as it states that it still not a contract even it they take money. They only have to refund it and let you know that the item is unavailable - which they didn't do)
2 weeks after this I received an e-mail from them telling me that all items had now been dipatched.
At Christmas, I then got a letter saying it was out of stock and another letter telling me that they'd refunded my money (that they told me they hadn't taken!)
I believe that they have broken the contract of sale under their own t's & c's as I received the dispatched email that is where the contract begins?