Can I do anything - laptop battery problem, dell - HotUKDeals
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Can I do anything - laptop battery problem, dell

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banned8y, 8m agoPosted 8 years, 8 months ago
Hi,

First post, please go easy on me. Hope to see a lot of you around in the future.

I had a laptop from dell, purchased in 2006, with a one year warranty. About 10 months in to the warranty, the battery died, and they replaced it free of charge, in August 2007. Now, the battery has died again. The laptop is now out of warranty - and it has been 8 months since the battery was replaced. It has now died again.

I thought it would have a separate one year warranty with it, but i have now been told its not the case, and that it was only a 90 day warranty.

Therefore they want me to pay £60 odd (maybe more) for a new battery, although its only lasted 8 months, and the other one only lasted for 10 months.

I personally don't think this is acceptable, and that the goods aren't up to quality, but can i do anything, or has anyone been in such a situation?

Thanks

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banned8y, 8m agoPosted 8 years, 8 months ago
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1 Like #1
am afraid the replacement battery only carries a 3 month warranty. There's not much u can do but buy a new one as your system is out of warranty
banned#2
Thanks, thats what i suspected, but i just thought maybe it would be covered by a sales of goods act or something, i just don't think its right that they can supply batteries that only last 8 months ish and then die totally. Ah well, guess i'll have to fork out the dough!
1 Like #3
Go on ebay. I bought a 9cell for my vostro for only £40 when buying from dell would have cost me around £100.
1 Like #4
You are dead right about it being unacceptable, my 9 month old 6 cell has just died and been replaced for free.

If that dies after another 8 months I will not be a happy bunny.

Good luck with your claim and keep us informed, it may turn out to a problem for several people.
banned#5
Thanks deathtrap, yes that would probably be where i would buy it from, although would prefer it to be replaced by dell for free!

Greg_68, thanks for understanding and wishing me luck, i'll report back on any progress i make, if any!
banned 1 Like #6
Threaten them with small claims court saying the goods aren't fit for purpose, if I bought a battery and it died within a year I would be pretty peeved off.
banned#7
lumoruk
Threaten them with small claims court saying the goods aren't fit for purpose, if I bought a battery and it died within a year I would be pretty peeved off.



Thats along the lines of what i was thinking, i wonder if any of you know if there is a part in the sale of goods act that says this or something similar that i can use as backup?

Thanks, and rep added to all :)
banned 1 Like #8
tried this on my medion lappy, and they wouldnt have none of it, they said maybe i had misused it and blah de blah cack, now can only use as a desktop really unless i pay the £60 odd they want per year for a new battery
#9
Gettting my vostro 1400 tomorrow.. hoep it doesnt go this way lol
1 Like #10
The way Dell see it is that batteries, because they're based on lithium-ion technology that only lasts for a limited number of charge cycles, are consumable products, just like ink in a printer, or the bulb that comes with a desk lamp. So, when they fail, it's no different to running out of ink, and they don't replace batteries for the same reason that they don't replace empty toner catridges. You can try arguing the case if you like, but as the system's around a year out of warranty anyway, I doubt they're going to do very much. Besides, what really are the grounds for complaint? The first one failed after ten months, it was replaced. The second one lasted nine months, it won't be replaced because it's out of warranty, and it's ages since the system was bought. As the battery is a non-essential component that has a limited lifespan anyway, I really can't see any persuasive reason for Dell to give you a free replacement. Time to phone sales, unfortunately.
#11
^^^^^^^^^^^^^

Are you therefore saying that you find it acceptable then that he and possibly others will have to purchase a new battery every 10 months.

I for one find that totally wrong.
banned#12
UsernameStealer!
Thats along the lines of what i was thinking, i wonder if any of you know if there is a part in the sale of goods act that says this or something similar that i can use as backup?

Thanks, and rep added to all :)


okay I've got a better one, put a blow torch to the battery, wearing acceptable protection let the blow torch go through the entire laptop then ring them and say your laptop has just burst into flames and say you think it might have started in the battery compartment.

NOTE: Back up your data first :-D

greg_68
^^^^^^^^^^^^^

Are you therefore saying that you find it acceptable then that he and ssibly others willhave to purchase a new battery every 10 months.

I for one find that totally wrong.


I agree my battery has lastest 4+ years doesn't hold the same charge but still works!
banned#13
dxx
The way Dell see it is that batteries, because they're based on lithium-ion technology that only lasts for a limited number of charge cycles, are consumable products, just like ink in a printer, or the bulb that comes with a desk lamp. So, when they fail, it's no different to running out of ink, and they don't replace batteries for the same reason that they don't replace empty toner catridges. You can try arguing the case if you like, but as the system's around a year out of warranty anyway, I doubt they're going to do very much. Besides, what really are the grounds for complaint? The first one failed after ten months, it was replaced. The second one lasted nine months, it won't be replaced because it's out of warranty, and it's ages since the system was bought. As the battery is a non-essential component that has a limited lifespan anyway, I really can't see any persuasive reason for Dell to give you a free replacement. Time to phone sales, unfortunately.


Thanks for the post :thumbsup:

I just expected batteries to last a lot longer than 9 months, maybe its just my hopeful thinking in thinking that they should last about 2 years, especially as the laptop hasn't been used excessively lots.

You're probably right, and theres no point, but worth a try still the same i think :thumbsup:

Edit: Cheers greg and lumor :)
#14
greg_68
^^^^^^^^^^^^^

Are you therefore saying that you find it acceptable then that he and possibly others will have to purchase a new battery every 10 months.

I for one find that totally wrong.


That's not even remotely what I said, but if you want to put words into my mouth, then, yeah, sure, why not? What would you propose instead, a lifetime of free replacement batteries?

I'm not seeing where 10 months factors into the equation. Since batteries come with a 12 month warranty, for a battery to fail within 10 months, well, since the first battery would be replaced under warranty, that would equate to some 20 months usage out of a £40 battery. Can you think of any other wear-and-tear consumable you'd use every day that only costs the equivelent of £2 a month? Seems fairly acceptable to me.

And yes, I do agree that it seems a relatively short lifespan. My HP laptop's battery is still going reasonably strong after three years. But then, my HP laptop cost £700, and the replacement batteries sell for £120. These Dell systems are around half the price, and likewise the battery. Now, what sort of quality do you traditionally get when you pay the bare minimum for something?
#15
hey what happened to the battery?

I am in a similar situation! I have a vostro 1500 and left it down my aunties!

the battery went on it and my auntie just went and brought one from Maplin at around £80 a month and a half ago! My laptop is still under warrenty!

(but she did not know that, she thought she broke it...and thought she should buy a new batter so she would not have to tell me)

She asked the maplin guy to throw the old battery away! my question is --> if I rang up and said my battery has just gone down on me, would they collect my old one? or simply send me a new one!

as technically I should be entitled to a new one? ( i could use as a spare...maybe for the future breakdown lol)

thanks in advance

lethal
banned#16
They took my old DVD/CD rom drive even though it was broken so I would guess they would want your old battery, if they find out it works they'll charge you for postage and pick up.
#17
any1 know specifically for the battery?
#18
I would offer £10 for a damaged vostro laptop 1500 battery! we could go all official though the for sale trade thread? It has to be 9 cell though (sorry)

This could help towards the £40 ebay 9 cell batterys --> total cost would only be £30

Intrested? P'M me?!

lethal
#19
Have a HP/Compaq laptop and its just gone dead! i assume its the powersupply. Any ideas how to be sure .... and where to buy a replacement... its 14 months old!
#20
lethal
any1 know specifically for the battery?


They replaced my 9 month old 6 cell last week. They pick up the old one when they deliver the new one.

I would say you chances of getting a new one without the old one are slim to say the least but you have nothing to lose.

If you can prove you purchased the other one from Maplins and get your dear old forgetul auntie who lives on her own and is bit confused :whistling: to phone you never know. I assume it was still in warranty?

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