Can I get a refund / exchange?! - HotUKDeals
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Can I get a refund / exchange?!

yimmie Avatar
8y, 1m agoPosted 8 years, 1 month ago
I bought a bag from bags etc 30 days ago, the receipt states...

"Non faulty goods refundable within 28 days with receipt"

and on the back

carries on to say...

"if you change your mind about your purchase please retain your receipt and return it with the product in the original unused 28 days.
Your statutory rights are not affected"

as it's over 28 days and damged... (part of the handle has came apart from the bag- broken)

will i be able to get an exchange? I should say i got it in a sale, where the store had other bags of the same style for full price... this didn't look damaged or sold as damaged imo when i purchased it (only noticed it's broken today, it's very dodgy looking!)

I got the bag from bags etc....

thanks for reading! :D
yimmie Avatar
8y, 1m agoPosted 8 years, 1 month ago
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1 Like #1
if its damaged and only 30 days old i'd push for money back /exchange or ask for a manager
1 Like #2
Did you ask why it was at a sale price unlike all the others? In my opinion, you are batting on a sticky wicket.
1 Like #3
damaged less than a year ask for a refund
otherwise if ur happy with an exchange then go for it.
#4
if it was being sold cheaper because it was damaged then they are required to inform you of this to give you the choice. it will be easier to get your money back if you have the receipt as it will show when you bought it. you do not have to accept a store credit with the reciept as well. at the end of the day if it breaks after only 30 days it was not "fit for the purpose that it was purchased" in english u cant use it if the handle is broke.
corinne
1 Like #5
this was on an aol site

Before you begin: Find the proof of purchase
You don't need to have a receipt to return faulty goods but it is always helpful if you can find it. If you've lost the receipt, you may need to find another way of proving where and when you bought the item, such as a credit or debit card slip, cheque stub or bank statement.

Step 1: Know the law
According to the law, things you buy have to meet certain standards. Anything you buy should be free of faults, even minor ones, unless you were told about a fault before you bought the item. Goods must be:
- Of satisfactory quality. This means they must meet a standard that a reasonable person would expect. This covers things like appearance, safety and how long the goods last and takes into account factors such as price.
- Fit for the purpose. For example, if you're buying a computer game and you tell the seller you want to play it on a particular console, it must be compatible with that console.
- As described. Goods have to be what they say they are. A PVC handbag shouldn't be described as leather.

Step 2: Act quickly
There's no set time limit for taking back faulty goods but if you keep an item for too long, you may lose the right to reject it. The faster you let the seller know that the goods were faulty when you bought them, the easier it is to get a refund.

Step 3: Understand what you're entitled to
If something you have bought isn't of satisfactory quality, fit for the purpose or as described, and you let the seller know this within a reasonable time, you are entitled to your money back. This applies even if you bought it in a sale. Alternatively, you can ask for a free replacement or repair.

You may be offered a credit note, vouchers or a repair instead of a refund, but you don't have to accept them. If you do accept a credit note or vouchers, be aware that you're not entitled to a refund if you change your mind. You also have to use a credit note before the time limit expires. Vouchers are usually only valid for a specific period too.


Even if you've used the goods a few times, it may still be possible to get a refund, although the retailer may want to make a reduction on the original price.

If you delay in letting the supplier know there's a fault in the goods, you may be deemed to have accepted them and lose your right to a refund. It may still be possible to get a repair or replacement though.

You're not entitled to a refund, or any form of compensation from a retailer if you take something back simply because you don't like it or because you've seen it cheaper elsewhere, or if you've damaged it yourself.

Step 4: Be aware of manufacturers' guarantees
Even if an item comes with a guarantee, it's up to the company that sold it to you to deal with your complaint if it is faulty - not the manufacturer. Guarantees are useful if something goes wrong with the product that isn't covered by your statutory rights.

Step 5: Use of your credit card
If you've bought an item worth more than £100 and less than £30,000 using your credit card, you might be able to claim the money back from the credit card company if your purchase is faulty.

This can be useful if, for example, the trader who sold you the goods has gone out of business. It doesn't apply if you use a debit card.

Step 6: Take things further
If you're not satisfied with the seller's response to your complaint, you don't have to give up. Firstly, you can write a letter of complaint to the company's head office or their consumer complaints department, if there is one. You could also write to the chief executive of the company.

If you still don't get any satisfaction, contact your local Citizens Advice Bureau or Trading Standards department or Consumer Direct, the advice service of the Office of Fair Trading.
#6
thesaint
Did you ask why it was at a sale price unlike all the others? In my opinion, you are batting on a sticky wicket.

No i didn't... I just assumed it was a rogue bag! that shouldn't have been reduced, there was no signs of fault to it then... and in all honesty i would have noticed the fault within 30 days! I haven't even used it for the last 5 days! so it's not had 30 days worth of use.

DIVA1977
if its damaged and only 30 days old i'd push for money back /exchange or ask for a manager

That's a really good idea... i'd never have thought of asking the manager! thank you! :D

sharonwai
damaged less than a year ask for a refund
otherwise if ur happy with an exchange then go for it.

I'm happy with an exchange... hopefully in a different colour! (thought it was black in the shop, it's brown!)

rosalie
if it was being sold cheaper because it was damaged then they are required to inform you of this to give you the choice. it will be easier to get your money back if you have the receipt as it will show when you bought it. you do not have to accept a store credit with the reciept as well. at the end of the day if it breaks after only 30 days it was not "fit for the purpose that it was purchased" in english u cant use it if the handle is broke.
corinne

fortunately i got it from a different store to the one i'll be returning it to, I do have the receipt! :D proud of that... :oops:
if i get them refusing to let me return it I'll use the term "not fit for purpose" as it's technically not! :-D

thank you everyone! :)
1 Like #7
I would push it too, as said above I'd be adamant that under the sale of goods act items must be fit for their intended purpose (ie carrying it by the handles) sale or no sale in my opinion a handbag shop should not be selling inferior quality items;-)
banned#8
Just ask them...... Should this bag last more than 30 days? (And spell out you've only used it for 5 days.)

If they say yes, then say you are returning it as it obviously has a manufacturing defect. If they say no..... shout out loud in the shop "SO YOU MEAN TO TELL ME THE BAGS YOU SELL ARENT MEANT TO LAST FOR A MONTH!"

Unless you've done something in the way of obvious mistreatment, you should be ok. Goods sold need to be fit for purpose and it doesnt sound like this one was!
#9
yea push the reasonably use. Like a bra i would expect to last at least 6 months as with my boulders even at £35 a bra i put it under l a lot lol.
But like saw an iron i would expect it to last much longer than a year or 2 w/e warranty is.

Like recently our shower broke ( no hot water only cold but pipe was hot)
So phoned Trade depot where we bought they were like get lost even though only 53 weeks old from time or purchase , we had receipt and had 1 year guarntee with them.
I even pointed out we didnt get it delivered for almost 3 months due to fact they could never deliver when plumber was availiable and my house aint that big to ahve full bathroom suite and seperate shower hanging around and a zillion tiles.
Luckily the shower manufacturer sent part free and hubby fixed it, and were very interested in Trade depot lack of flexibility over 1 week...........its was a mid range shower ffs no cheap rubbish should last much longer than 9 montsh use

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