Can I get out of my 3 Broadband Contract? - HotUKDeals
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Can I get out of my 3 Broadband Contract?

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I joined 3 mobile in January 2009 with a phone on 6 month contract and mobile broadband half price for £7.50p a month for 3GB per month for 18 months BUT the main thing I asked in the shop was about r… Read More
deeinlondon Avatar
7y, 11m agoPosted 7 years, 11 months ago
I joined 3 mobile in January 2009 with a phone on 6 month contract and mobile broadband half price for £7.50p a month for 3GB per month for 18 months BUT the main thing I asked in the shop was about roaming abroad as three had the 3 like home which allowed (as I was told) to use it free (within my 3gb limit) in places such as Ireland, Australia, Italy, etc

I hear 3 are now removing 3 like home and this is not what I signed up for as it totally changes the reason I got the mobile broadband in the first place. I specifically asked the staff in the about roaming in these countries and told it's free within the 3GB limit as long as you latch on to a 3 sister network.

Is this grounds for being able to cancel my contract with 3 Broadband?
deeinlondon Avatar
7y, 11m agoPosted 7 years, 11 months ago
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#1
Most likely, yes.
banned#2
If you have used the service they would have text you detailing how to cancel the contract. Simply saying you signed up for it or that you were planning on using it this summer on holiday isn't enough. It has to have affected you directly.
#3
lumoruk
If you have used the service they would have text you detailing how to cancel the contract. Simply saying you signed up for it or that you were planning on using it this summer on holiday isn't enough. It has to have affected you directly.


Yup, i.e. most of your use has to have been on the roaming network, if you've so far only used it in the UK I can't see how telling them "you would use it abroad" would work.

If you signed up in jan, it's now may, by my math you only have one month compulsory contract left
#4
Yes you can I did it myself today, I was 6 months into a 24 month contract, it's now going to be cancelled in 30 days, I even get to keep the laptop.

Your argument is that the change to the T&C's, ie the removal of the feature your refering to as "Three Like Home" is detrimental to your contract.

Under clause 4.1 "If you are a Pay Monthly Customer, we will let you know at least one month in advance if we decide to… make any variations to your agreement which are likely to be of detriment to you"

Under clause 10.1(d) You can end the agreement within one month of us telling you about a variation to your agreement (which includes your Price Plan) which is likely to be of detriment to you. You must give written notice to 3 Customer Services within that month and your agreement will finish at the end of that month once we receive your notice. (A Cancellation Fee will not be charged.)"

The change would be detrimental to you if you were to use your broadband for example in Ireland as you would have to pay after 30th June.

They will try everything to keep you,( you'll likely be transferred to a Scottish Call Centre), they said to me "you don't use your broadband abroad", I replied that it wasn't relevant as I was just about to.

Stick to your ground and don't deviate, you just want out as the change is detrimental to you and your exercising your contractual right to terminate.

This may help

http://www.digitalspy.co.uk/forums/showthread.php?t=822850

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