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Can you believe this?!!!!

kate50dadford Avatar
8y, 4m agoPosted 8 years, 4 months ago
My mom and dad went to Kenya for 2 weeks, due to some problems at air traffic control in Uk their return flight was cancelled and they were told they would fly at the same time as the original flight but the following day. When on the plane they were given leaflets telling them they would all be sent letetrs confirming the delay to claim off their insurance!!! The letter arrived saying they were delayed for 23hrs 59 mins therfore as it was not a full 24hrs they would not be able to claim!!!. Can you believe this?
kate50dadford Avatar
8y, 4m agoPosted 8 years, 4 months ago
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#1
that takes the p****
#2
can they prove it from airline tickets to show the times that both of the flights were supposed to be?
banned#3
i'm sorry but that is a disgrace! get watchdog on the phone!
#4
i told my mom to call the airline and make them prove it! i mean if they want to get technical was that when the last wheel left the runway!!!
#5
kate50dadford;2501755
i told my mom to call the airline and make them prove it! i mean if they want to get technical was that when the last wheel left the runway!!!

i don't see what difference it makes to them though cos surely the insurance company pays it?
#6
I can believe it yes but it still sucks. i'd keep pushing for a while and hope for the best :)
Good luck!
#7
Sadly, I can believe it in this day and age - what a joke, hope they get something sorted out.

John
#8
cheerleader
i don't see what difference it makes to them though cos surely the insurance company pays it?


nor me but it must make some or they wouldn't bother with the technical time!!
#9
kate50dadford;2501792
nor me but it must make some or they wouldn't bother with the technical time!!


Yep definitely, which insurance company was it?

John
#10
Johnmcl7
Yep definitely, which insurance company was it?

John


AXA, they wouldn't pay out when my husband lost his wedding ring in the sea as i didn't report it to the police the same day as he lost it even tho we were in the middle of nowhere 70 miles from police station!!!
banned 1 Like #11
That is such an avoidance of the airlines obligations.

Look at the BA link, it's standard EU regulations and it looks as if you may be due some serious compensation (immediate).

http://www.britishairways.com/travel/euclaimnor/public/en_gb

Check specifically the section Right to compensation for cancelled flights (not including long delays)

What was your airline, flying from/to ?

p.s. Airlines do the same for lost baggage, always redirecting you to your insurance company. Sod that, deal with them directly, it's their fault, not yours. Saves any hassle re excess deduction from claim. I think all airlines are covered up to approx £800 per case/passenger. Some Geneva Convention regs refer.

Cheers
#12
aScottishBloke
That is such an avoidance of the airlines obligations.

Look at the BA link, it's standard EU regulations and it looks as if you may be due some serious compensation (immediate).

http://www.britishairways.com/travel/euclaimnor/public/en_gb

Check specifically the section Right to compensation for cancelled flights (not including long delays)

What was your airline, flying from/to ?

Cheers



it was Monarch flying from london gatwick to mombasa ty for ur help
banned#13
For Monarch check this.

http://flights.monarch.co.uk/cnt/terms/index.asp

specifically section compensation


Good luck.
#14
Could you write to the airline and request a letter as to how long you personally had been delayed for? And if they say 23hours 59 minutes reply saying that you it couldn't be so as the flights were the exact same time but the following day,

Maybe they've got a magic stopwatch :oops:
#15
does this apply as kenya aren't in the EU tho?
banned#16
Yes, it applies to flights originating from and also landing in the eu.
#17
aScottishBloke
Yes, it applies to flights originating from and also landing in the eu.


thank you very much for your help! i left you rep
banned 1 Like #18
The new regulations should apply to all flights, whether budget, chartered or scheduled, originating in the EU, or flying into the EU using an EU carrier. The new regulations require the airline to take better care of their passenger. As an example, if a flight is cancelled an airline is liable to provide the passengers with food, refreshments and overnight accommodation, including transfers to the hotel, free of charge, in cases where they have not been able to provide alternative transport to their destination. Complimentary refreshments are also an entitlement where passengers are delayed beyond a certain numbers of hours (see table below). If the delay is greater than 5 hours, the airline is forced to refund the cost of the ticket. While airlines have to provide assistance and support in all cases, whatever the cause, where compensation is involved, they are not liable in certain circumstances. The 'get out clause for airlines is that the reason(s) for the delay or cancellation must be within their control. i.e. It must be their fault. This where the problems arise. Clearly Air Traffic Control strikes and severe weather are not within their control. There are many grey areas where it is possible to put the blame on someone else, a tactic at which airlines are past-masters.

Remember though that some delays/cancellations are not the fault of the airline, say Air Traffic Control strike, engine blow up on arrival, etc. However you need to determine the cause of the delay, and if it could have been prevented then you should have had your rights under EU Regulation 261/2004 made available. Such matters as the airline not having staff available because of crew roster issues are within their control and they would be liable. Long delays are also not subject to automatic compensation, but they have to afford the passenger reasonable care such as hotel/refreshments if required.

The wiki entry explains better. http://en.wikipedia.org/wiki/European_Commission_Regulation_261/2004

:thumbsup:
#19
23hrs and 59 mins is obviously a con, they just don't want to pay out, watchdog for the win.
#20
jocksteeluk
23hrs and 59 mins is obviously a con, they just don't want to pay out, watchdog for the win.


lol man proper owned
#21
wonder how much the insurance co paid the airline to put 23.59
banned#22
Isn't there a website anywhere where you can check official take-off times?
#23
The exact same thing happened to us last year when we were flying to Kavos and this was an outgoing flight so we missed a day of our holiday. The delay was about 23hrs 50mins which they obviously kept under 24hrs on purpose :x
#24
What cheeky ****s! Good luck on this, get the consumer watchdogs / bbc watchdog all over this.
#25
just emailed watchdog, will keep you informed! thanks for all your help guys
banned#26
airey
The exact same thing happened to us last year when we were flying to Kavos and this was an outgoing flight so we missed a day of our holiday. The delay was about 23hrs 50mins which they obviously kept under 24hrs on purpose :x


Did you get a reason for the delay/cancellation ?

24 hours seems like that you've been put on the next scheduled flight.
banned#27
kate50dadford
just emailed watchdog, will keep you informed! thanks for all your help guys


When making an official complaint, it's best to go through the proper channels. Have you exhausted this process, if so your next step should be the Air Transport Users Council.

http://www.caa.co.uk/default.aspx?catid=306

:thumbsup:
banned#28
csiman
Isn't there a website anywhere where you can check official take-off times?


Some statistics here on performace.

http://flightontime.info/scheduled/scheduled.html

Other figures also avalable at http://www.caa.co.uk/default.aspx?catid=80&pagetype=88&sglid=12&fld=2008
#29
Your mum and dad need to seriously complain, my cousin had a simlar thing happen with her electricity when she complained by letter she got the compensation!!! like your mum and dads it was a minuite from the alotted 24 hrs
#30
You could also try the Trevor Mcdonald progranmne on tv that does the 30 min specials twice a week - anyone know what it is called?

Or the Sunday papers they often take up things like this via letters - Sunday Times/Mail?
#31
fairy
You could also try the Trevor Mcdonald progranmne on tv that does the 30 min specials twice a week - anyone know what it is called?

Or the Sunday papers they often take up things like this via letters - Sunday Times/Mail?


tonight...
it's not likely they'll do anything on the basis of this atm due to all the 'credit crunch' issues...
#32
My mom and dad went to Kenya for 2 weeks

no i cant believe u dont know how to spell mum
#33
bigbob909
no i cant believe u dont know how to spell mum


i dont say mum i say mom and thats how you spell it!
banned#34
kate50dadford;2511749
i dont say mum i say mom and thats how you spell it!

are you american then?
#35
kate50dadford
i dont say mum i say mom and thats how you spell it!


GTFO
banned#36
A little bit strong there bigbob909.
#37
i know caps and bold
#38
No in the Midlands you say Mom don't you know local lingo?
#39
kate50dadford;2521291
No in the Midlands you say Mom don't you know local lingo?

i'm from the midlands - i say mum.. so does everyone else i know.
#40
well in the west midlands then where i'm from all friends and locals people say Mom, what does it matter?, some say barth others say bath who cares?

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