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Can you stop going over minutes and text - Vodafone

Flab09Flab09

Was checking my bill and seem to always go over, I have had enough! It is costing me a BOMB! Is there anyway that you can cap your contract account from going over?

I called Vodafone customer service; who don't know nothing about nothing. (God knows what the hell are they getting paid for) and they go they can't physically stop it. Keep checking your balance. (***)

Anyone know a way around this? PLEASE HELP.

All Comments (23)

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1
    greg_68
    Don't believe there is, wanted the same for kids phones on o2 and they said no too
    MarzBarz
    Nope they cannot, Upgrade your tariff.
    farhadmaster
    Pay as you go.
    Flab09
    greg_68
    Don't believe there is, wanted the same for kids phones on o2 and they said no too


    My uncle has got it on his 3/three contract. - £0 credit limit. Also heard you can get it on t-mobile £15 fixed sim only tariff - So why isn't this available on other networks. (Corporate greed - They know you will go over and don't give you the option to cap your account)

    MarzBarz
    Nope they cannot, Upgrade your tariff.

    I don't go over my minutes/text but always seem to get charged. Damn Vodafone.

    farhadmaster
    Pay as you go.


    Its on pay monthly =)




    Edited By: Flab09 on Dec 23, 2010 21:18
    greg_68
    eh...what are you being charged for then if you are not going over your minutes / txts. Contact Vodaphone to ask them to help / explain with your bills
    xclau
    I think what you can do is ask them to put a limit on your plan. So like.. ask them to stop your texts/minutes near when they run out?
    cdm22
    Stop using it so much?! (or failing that most phones have call timers/message counters/data usage monitors so could try using them!)
    Bobbajob
    Flab09
    I don't go over my minutes/text but always seem to get charged. Damn Vodafone.[/quote


    So what are they charging you for?



    SLICKC
    Hiya,

    I could swear down vodafone always charge extra, Last month I didnt even go over my minutes and they charged me £30.00 on top of line rental for the three contracts Ive got with them, They have credited my account now but this has happend once before where they charged me an extra £100.00.
    Get on the fone to them and get them to sort it. Chances are theyve made a mistake somewhere.

    HTH

    SC x
    jtx
    Three are the only network I know that will let you cap your bill at whatever amount you choose.

    I agree, all networks should do it. They shouldn't be allowed to refuse to do so.
    Adnan786
    It always ends up going over because vodafones minutes and allowance update is VERY slow. They say it can take up to 72 hours but on times its been longer. Therefore you think you have minutes and carry on using it, but in reality you ran out of them 2 days ago and you just didnt know about it. This has never been a problem with T-mobile or 3, who update the allowance details instantly/within a few hours. O2 seemed to take up a day and vodafone 2 days + on average. I wonder how they manage to stay on top of and give accurate balance to their payg customers but dont seem to have the technology for contract customers. Another way to rip customers off i guess.
    cdm22
    Adnan786
    It always ends up going over because vodafones minutes and allowance update is VERY slow. They say it can take up to 72 hours but on times its been longer. Therefore you think you have minutes and carry on using it, but in reality you ran out of them 2 days ago and you just didnt know about it. This has never been a problem with T-mobile or 3, who update the allowance details instantly/within a few hours. O2 seemed to take up a day and vodafone 2 days + on average. I wonder how they manage to stay on top of and give accurate balance to their payg customers but dont seem to have the technology for contract customers. Another way to rip customers off i guess.


    You can always use the timers on your phone and stop blaming other people!
    sickly sweet
    It probably doesn't help but I seem to remember that Tesco mobile allow you to put a limit on your contract mobile, great for children and those on a budget.
    Adnan786
    That doesn't always help since if u make calls or send texts outside ur allowance they will also accumulate on ur phones timers I.e international texts/calls to 0870/0844 numbers, unless u expect us to keep a running tally in our heads. So I will blame Voda, if other operators have done something for years why can't they?

    cdm22
    Adnan786
    It always ends up going over because vodafones minutes and allowance update is VERY slow. They say it can take up to 72 hours but on times its been longer. Therefore you think you have minutes and carry on using it, but in reality you ran out of them 2 days ago and you just didnt know about it. This has never been a problem with T-mobile or 3, who update the allowance details instantly/within a few hours. O2 seemed to take up a day and vodafone 2 days + on average. I wonder how they manage to stay on top of and give accurate balance to their payg customers but dont seem to have the technology for contract customers. Another way to rip customers off i guess.


    You can always use the timers on your phone and stop blaming other people!
    Adnan786
    P.s VODAFONE is a company, not a person.
    cdm22
    Adnan786
    P.s VODAFONE is a company, not a person.


    Ah yes, sorry, i forgot that Vodafone is not managed by people at all and decisions on policy are made by robots :D

    (I somehow doubt many phone international numbers all the time etc but if you do then surely the call timers will reach your limits faster. When you are getting close to your limit total it would be a good indicator to stop using it so much thus no going over your free minutes!)

    Edited By: cdm22 on Dec 24, 2010 11:28
    Adnan786
    cdm22
    Adnan786
    P.s VODAFONE is a company, not a person.
    Ah yes, sorry, i forgot that Vodafone is not managed by people at all and decisions on policy are made by robots :D(I somehow doubt many phone international numbers all the time etc but if you do then surely the call timers will reach your limits faster. When you are getting close to your limit total it would be a good indicator to stop using it so much thus no going over your free minutes!)


    I didnt know vodafone was run by people, thank you for enlightening me. When you say 'people' it makes it sound very personal and as i have spoken to vodafone 'people' about it many times, over many months, should i hold an individual responsible?

    And please elaborate on your notion of setting limits and timers. If you use your phone timers and reset it on your billing date, any phone call or texts that you send will accumulate on them. So if i had 300 x network minutes and 300 inclusive texts that would be relatively easy to monitor, 5 hours on my call log and 300 texts and i would just need to remember to reset it on my billing date. But throw in the fact that my price plan also includes unlimited landline calling, how will my phones timers differentiate that this unlimited landline calls should not be accumulated on the running total of the timers or how do i program my phone that it tells me that of the 10 hours ive used this month 7 hours was landline calls (i.e dont count towards my 300 x net minutes) and i 3 hours was x network minutes. You see, using the timers alone WILL NOT WORK. You have to rely on vodafones slow system if you have a price plan that doesnt include bog standard minutes and texts and many of their price plans do include unlimited landlines or voda calls. Also, lets not forget one other important detail, your phone timer will literally show you how many seconds you have made phone calls for, accumulating, so say you may make five 10 second phone calls and your timer will show you 50 seconds on the phone, and you think you have 299 minutes remaining, when in reality each call will deduct one whole minute from your allwance, so you will be left with 295 minutes in reality. By the end of the month, going by the timer alone, you will still get a huge bill because the discrepancy by then will be huge.

    Now ive got a iphone, my price plan includes 08 numbers (deducted from my allowance at a different rate), international calls & texts (again deducted at a different rate), calls and texts deducted at a different rate. Find me a program that will take all the above into consideration and give me a accurate live update on my remaining allowances and ill post you my iphone. We need vodafones updates to be faster and more accurate in order to not accidentally go over our minutes under false pretences that we still have an x amount of minutes left, from their 3 days out of date system updates.
    Flab09
    cdm22
    Adnan786
    P.s VODAFONE is a company, not a person.


    Ah yes, sorry, i forgot that Vodafone is not managed by people at all and decisions on policy are made by robots :D

    (I somehow doubt many phone international numbers all the time etc but if you do then surely the call timers will reach your limits faster. When you are getting close to your limit total it would be a good indicator to stop using it so much thus no going over your free minutes!)


    Lol
    lumoruk
    Adnan786
    [quote=cdm22] [quote=Adnan786] P.s VODAFONE is a company


    I suggest you look up the research on SAR

    This is a good starting point
    http://en.wikipedia.org/wiki/Specific_absorption_rate

    reading this will help you to identify the calls that are essential and those that are pointless.
    Benjimoron
    I thought you now had a right to demand less credit than you're given, ie in the case of credit cards. Does this not apply to credit on mobile phone contracts. Can't you say you want no credit as you're being responsible about not getting into debt to them?

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