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** Cancel Your Orange Contract Early **

ReVeDReVeD

Orange are allowing contract holders to terminate early due to their recent changes in costs for voicemail/web browsing etc.

My partner received the following text a few days ago, she called Orange and was allowed to terminate her contract straight away (giving 4 weeks notice):

From Orange. From 14 Sep We're changing the cost of mobile internet browsing & come calls not included in your plan.

Full discussion over at MoneySavingExpert.com:

http://forums.moneysavingexpert.com/showthread.html?t=1825687

It sounds like people are getting mixed messages when they call Orange, there is a good post on the above forum about the T&C posted on Oranges website though:

4.3 You may also terminate your Contract if we vary its terms, resulting in an excessive increase in the Charges or changes that alter your rights under this Contract to your detriment. In such cases you would need to give us at least 14 days written notice prior to your Billing Date (and within one month of us telling you about the changes). However this option does not apply if:

4.3.1 we have increased the Charges by an amount equal to or less than the percentage increase in the All Items Index of Retail Prices published by the Central Statistical Office in the Monthly Digest of Statistics in any 12 month period;"

Taken from http://www1.orange.co.uk/mobileterms/#4
All T&Cs http://www1.orange.co.uk/mobileterms/

All Comments (644)

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    saayinla
    Lockstockdude
    your phone is considered to be separate from the contract say it was playing up so you dont have it anymore


    I called again just now, spoke to another lady. cancelled wihtout a question pac on the way.

    toni15500
    how long have u been with orange ?



    joined orange in january, on a 12 months contract got the HTC Touch HD.

    have paid more than £300 since..
    Sociopath
    saayinla
    I have just got of the phone with orange and the guy said i would have to send my phone back if he cancels the contract. Am i do not want to do that.


    The phone is yours on take up of the contract. Free or not it is yours and they are just trying to shaft you out of your legal property
    ReVeD
    saayinla
    I have just got of the phone with orange and the guy said i would have to send my phone back if he cancels the contract. Am i do not want to do that.


    That's rubbish:x, the phone is nothing to do with the contract you took out (read your contract - it has no mention of a handset). I'd ring back again and quote the T&C from Money Saving Expert forum. They didn't even question our cancellation request!
    toni15500
    because i didnt receive the text ( and they can check if u have received it from them or not ) i dont have any say in this untill i get notification
    Browni
    I did this with Vodafone just under a year ago...

    Let's see what Orange say (signal for me is rubbish around here).
    cribert
    can anyoine calncel there contract?
    im about 9 months into my 24 month contract and im dying to get out!
    would it cost me anything?
    Sociopath
    toni15500
    because i didnt receive the text ( and they can check if u have received it from them or not ) i dont have any say in this untill i get notification


    Yes you do. Tell them you read it on a friends phone and verified on the internet. If they say you have no say then ask them why they are removing your basic consumers rights.
    ReVeD
    Sociopath
    Yes you do. Tell them you read it on a friends phone and verified on the internet. If they say you have no say then ask them why they are removing your basic consumers rights.


    Absolutely!. I certainly wouldn't leave it there, ask to speak to the retention dept then you'll get someone who can actually do something about it!...
    toni15500
    Sociopath
    Yes you do. Tell them you read it on a friends phone and verified on the internet. If they say you have no say then ask them why they are removing your basic consumers rights.



    i did say i read it on a friends phone , they says that if i didnt receive the text myself that it doesnt affect my contract
    toni15500
    ReVeD
    Absolutely!. I certainly wouldn't leave it there, ask to speak to the retention dept then you'll get someone who can actually do something about it!...


    i dont want to go into it all and they end up billing me to leave them

    how do i check if they changed my terms etc
    cribert
    not received a text either:( probably cos ive got unlimited everything.... although i do get extra charges depending how much i go online on it
    toni15500
    cribert
    not received a text either:( probably cos ive got unlimited everything.... although i do get extra charges depending how much i go online on it



    i get unlimited texts , but my mins are 600 ( i think ) and i have to pay £5 a month to blackberry for my internet and emails
    cribert
    toni15500
    i get unlimited texts , but my mins are 600 ( i think ) and i have to pay £5 a month to blackberry for my internet and emails


    not sure how this cancelation thing works, ill just shout at them if they say no haaha
    toni15500
    cribert
    not sure how this cancelation thing works, ill just shout at them if they say no haaha



    well let me know what happens if u do call them ! and if they hit u with any fees
    Sociopath
    toni15500
    i did say i read it on a friends phone , they says that if i didnt receive the text myself that it doesnt affect my contract


    If they are rasing the price of cals then your 600mins are affected. They are just trying to stop you in your tracks.
    toni15500
    Sociopath
    If they are rasing the price of cals then your 600mins are affected. They are just trying to stop you in your tracks.


    how ? my 600 mins are included , in my package and they havent mentioned at all wether my contract will change or not all they keep saying is that because i havent been notified it doesnt effect me
    Sociopath
    toni15500
    how ? my 600 mins are included , in my package and they havent mentioned at all wether my contract will change or not all they keep saying is that because i havent been notified it doesnt effect me


    So they issue you a blanket statement and you just take it? They charge you after you use 600 minutes don't they? It includes you.
    toni15500
    Sociopath
    So they issue you a blanket statement and you just take it? They charge you after you use 600 minutes don't they? It includes you.


    YEAH UR RIGHT !!!! im gonna get my man to call them again :thumbsup:
    kt21
    Let us know what happens-I didnt get a text either and can't find it on the site, the link on here didnt work for me.
    toni15500
    kt21
    Let us know what happens-I didnt get a text either and can't find it on the site, the link on here didnt work for me.




    i couldnt find anything on it either , but when u call them they know wat ur talkin bout

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