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Cancel your T-mobile contract early without paying a fee

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From 1st May T-mobile will introducing a simple flat rate call charge for pay monthly customers when calling numbers starting with 0870, 0871, 0872, 0843, 0844, 0845 and for calls to the Speaking Cloc…
kemot1984 Avatar
7y, 11m agoPosted 7 years, 11 months ago
From 1st May T-mobile will introducing a simple flat rate call charge for pay monthly customers when calling numbers starting with 0870, 0871, 0872, 0843, 0844, 0845 and for calls to the Speaking Clock (123).

Calls to these numbers will be charged at 40p per minute.
Previously, call rates to these numbers varied between price plans and by 08 numbers.

However, their T&C read:
"5. Our Rights to Make Changes. Your Service is subject to our business policies, practices, and procedures, which we can change without notice. UNLESS EXPRESSLY PROHIBITED BY LAW, WE CAN CHANGE PRICES, CHARGES AND ANY TERMS IN THE AGREEMENT AT ANY TIME. IF WE MATERIALLY MODIFY THESE T&Cs IN A WAY THAT IS MATERIALLY ADVERSE TO YOU, OR IF A CHANGE INCREASES YOUR SET MONTHLY RECURRING CHARGE(S) (the set amount which does not include overage, features, optional services, taxes and fees you agreed to pay each month for at least a one-year Term), WE WILL PROVIDE YOU WITH AT LEAST 30 DAYS NOTICE AND YOU MAY TERMINATE YOUR SERVICE WITHOUT AN EARLY TERMINATION FEE (WHICH IS YOUR ONLY REMEDY) BY NOTIFYING US WITHIN 30 DAYS AFTER YOU RECEIVE THE NOTICE. IF YOU FAIL TO TERMINATE WITHIN THOSE 30 DAYS, YOU ACCEPT THE CHANGES."

This should be enough to cancel the contract early without paying a fee.
kemot1984 Avatar
7y, 11m agoPosted 7 years, 11 months ago
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Comments/page:
#1
but how can an introduction of a flat rate of 40p affect any recurring charges in your contract when 08 numbers aren't in your contract anyway?
#2
I dont understand this either sorry.

And they have given us more than 30 days notice had my text on Friday.

Not put this cold as im interested... :)
#3
:thinking::thinking:Not put this cold as im interested... :)[/QUOTE] :thinking::thinking:
#4
"IF WE MATERIALLY MODIFY THESE T&Cs IN A WAY THAT IS MATERIALLY ADVERSE TO YOU [...] WE WILL PROVIDE YOU WITH AT LEAST 30 DAYS NOTICE AND YOU MAY TERMINATE YOUR SERVICE WITHOUT AN EARLY TERMINATION FEE"

So they have to tell you about a change at least 30 days in advance (they did in this case as the change start on the 1st of May). However, you still have the right to cancel (within 30 days).
#5
08 numbers are not included (in your allowance) in any of the affected plans, and as such you cannot cancel your contract due to the price increase.
#6
This has been covered on other forums, you have no right to cancel as these number aren't in your allowance.
#7
"5. Our Rights to Make Changes. Your Service is subject to our business policies, practices, and procedures, which we can change without notice. UNLESS EXPRESSLY PROHIBITED BY LAW, WE CAN CHANGE PRICES, CHARGES AND ANY TERMS IN THE AGREEMENT AT ANY TIME. IF WE MATERIALLY MODIFY THESE T&Cs IN A WAY THAT IS MATERIALLY ADVERSE TO YOU, OR IF A CHANGE INCREASES YOUR SET MONTHLY RECURRING CHARGE(S) (the set amount which does not include overage, features, optional services, taxes and fees you agreed to pay each month for at least a one-year Term), WE WILL PROVIDE YOU WITH AT LEAST 30 DAYS NOTICE AND YOU MAY TERMINATE YOUR SERVICE WITHOUT AN EARLY TERMINATION FEE (WHICH IS YOUR ONLY REMEDY) BY NOTIFYING US WITHIN 30 DAYS AFTER YOU RECEIVE THE NOTICE. IF YOU FAIL TO TERMINATE WITHIN THOSE 30 DAYS, YOU ACCEPT THE CHANGES."


its a change in price and charge so its a change to your tariff if they are making it a flat 40p per minute so you do have a right to cancel
#8
i am interested in cancelling, how would you go about it??

Cheers
#9
Slapchops
i am interested in cancelling, how would you go about it??

Cheers


phone them, tell them you got a text about the price increase to call 08 numbers to 40p and you want to cancel as per your contract terms

quite a good thing for anyone that just upgraded in the past few weeks cos thats a get out of jail with a free upgrade card
#10
I am gonna give it a try later, whats the worst that could happen, maybe I will have to keep my remaining contract for the next 3 months
#11
oh yeah anyone have a phone number for the cancellations department
banned#12
steve1221
This has been covered on other forums, you have no right to cancel as these number aren't in your allowance.




It's irrelivant what your free minutes allow. This is about any increases in costs you may incur due to the changes they have made. Obviously if you haven't used the numbers, they will argue it doesn't affect you. However, stand firm. Unless they know you will never call the numbers (and I'd like to see thier crystal ball if they say this), the changes represent an increase and as such.

So make a few calls to one of the cheaper 08 numbers before making your call. They can't argue you don't use them then!
#13
the change is

Flext - charge increasing from 20p to 40p per min
Combi - charge increasing from 30p to 40p per min

thats a material change so you have a right to cancel and they can't use you not phoning 08's in the past as an excuse to stop you - if you want to fight that then call an 08 number before calling them :thumbsup:

call 150 from the mobile to get an option to cancel
#14
anyone cancelled yet?

i'm still a bit confused! but thats just me!

What would i need to say to cancel? in english... not T&C talk!

Thanks :)
#15
Phone them, worth a try! and couldnt cancel as your plan doesnt cover you for 08 numbers (there is a new flext tarrif the does now supposivly)

anynway they said that they cannot cancel the contract because they dont class 08 numbers in your minutes/txts/ allowances if you were being charged 5p a text then that changed to 6p a text then you have the right to cancel.

But 08 you cant cancel contract because of... well i couldnt!

Anyway good luck if you can
#16
a shocking excuse, the fact that they've increased the price for these types of numbers from 10p per min to 40p per minute in 8 months and they think they can make folk just accept it is a disgrace
#17
They said its because they are in charge of the price increase!

Anyone have any other ideas?
#18
v2drinkers
Only if it is materially adverse to you. Unless you have a habit of calling these numbers regularly from your mobile it will not materially affect you and so you have no right to cancel.


Thats probably true.

But why the hell are people saying this is not part of your price plan? Thats utter rubbish!

The foundation of your price plan is x minutes free plus y texts free. And if you decide to call these xxxxxx numbers this is how much you will get charged.... etc.

The whole pricing structure forms part of your price plan! If they decided to change the amount that they charged you per minute once you went over your allowance would that not be part of your price plan??????

Think people think!
#19
the network O2 had a similar change, where the 0870 and other numbers were free from contract deals, when they started charging i got a tip to cancel and they did without a fight.
#20
Well has anyone else phoned up and tried?

T-mobile dont make you phone the 08 numbers hence the reason it doesnt affect your plan.

You get x texts and y calls free but this doesnt include chargeable 08 numbers thats what they're getting at.
#21
shipton1
Well has anyone else phoned up and tried?

T-mobile dont make you phone the 08 numbers hence the reason it doesnt affect your plan.

You get x texts and y calls free but this doesnt include chargeable 08 numbers thats what they're getting at.


t mobile don't make you phone mobile or landline numbers either - that doesn't give them the right to put the price up from 10 per minute as it was in june 08 to 20p per min in july 08 and now to 40p per minute 8 months later
#22
I understand what you're saying but your plan covers you for 01 02 etc numbers but not the 08 numbers, your home phone only covers you for 08 free numbers and not 08 chargeable (which i know you know)

I'm not starting a debate just the reason why I understand they wont cancel your contract on the terms of 08 numbers.

The price increase is set by t-mobile and this is obviously how theyre getting their money back remember nothing in life is free.

"free" minute and "free" texts probs get charged back by the 08 numbers.

Sav1o have you been sucessful in cancelling your contract?

Thanks
#23
Right i just literally 1 week ago signed a contract wtih tmobile - £15 a month witha free 5800 - 24 months -- so i can cancel te contract and keep everything ??
#24
shipton1
I understand what you're saying but your plan covers you for 01 02 etc numbers but not the 08 numbers, your home phone only covers you for 08 free numbers and not 08 chargeable (which i know you know)

I'm not starting a debate just the reason why I understand they wont cancel your contract on the terms of 08 numbers.

The price increase is set by t-mobile and this is obviously how theyre getting their money back remember nothing in life is free.

"free" minute and "free" texts probs get charged back by the 08 numbers.

Sav1o have you been sucessful in cancelling your contract?

Thanks


not so far but i know i have a case on an unfair contract - the guy i spoke to's manager said that tmobile now reserve the right to increase charges like these to whatever rate they like and the customers have to accept it for the rest of their contract....thats an unfair contract

also ofcom's general condition 9.3 says

9.3 Where the Communications Provider intends to modify a condition in a
contract with a Consumer which is likely to be of material detriment to
the Consumer, the Communications Provider shall:

(a) provide the Consumer with at least one month’s notice of its
intention detailing the proposed modification; and

(b) inform the Consumer of the ability to terminate the contract
without penalty if the proposed modification is not acceptable to
the Consumer.


also as for making cash back on free mins - calls & texts from t mobile to t mobile numbers don't cost them anything, they are just looking to boost profits and trap customers
#25
Well researched sav1o. If these were not detriment to the customers then they had no need to inform us?

WTF did they then still inform customers??? Seems like they followed through with a) but not b).
#26
Cheers for the information, let me know if your sucessful mate! then i'll try again

Thanks
#27
spoke to ofcom yesterday about it, they said if the price increase works out to be more than 10% then you have a right to terminate the contract and that if the price of calls outside of minutes differs from contract type to contract type then the price of 08 numbers IS part of the price plan

just now to phone an 0870/0845/0843 etc on flext is 20p, solo & combi is 30p - if they were all 20p or 30p then it would be an additional service but if they are all different prices then it's part of the price plan as whatever price plan you are on just now determines the price you pay until 1st May
#28
I rang T-mobile and informed them that I wished to exorcise my right to cancel the contract early due to the price changes which they informed me about by text. I told them that I did not agree with the price change and it will be of detriment to me as I do phone 08 numbers from my mobile.

They told me I cannot cancel early as the change in prices is not a change within my price plan of free minutes and texts as the 08 charges are additional to your included minutes.

I havent got a copy of the terms and conditions and cannot find a copy online anywhere. Does anyone have a link to the terms and conditions of pay monthly contract so I can look into this further?
#29
T's+C'c can be found by searching the t mobile website, they're are lot's there and i struggle to figure out which applies to me and which is the most up to date version? let me know how you get on, After the trouble ive had with t mobile all i wanted to do is reduce my contract to a smaller tariff, they said no ! that i couldn't until i am one month from expiry, i am currently 8 months into this 18 month pain in the neck ! with a cancellation charge of £423.93 this isn't an option !
#30
Has anyone actually managed to get out of the contract using this change?

After persuing this via phone and letter T-mobile have referred me to this term within the T&C's

7.1.2. We can suspend, change, increase the price of or withdraw
part or all of the Additional Services on giving active users of the
Additional Service a reasonable period of Written Notice. The change
will then apply to You once that notice has run out.


So they won't let me out of my contract even though I do not accept the change. Anyone else tryed????
#31
There may be another route? There seems to be an issue between mobile phone skype users and rumors again of the phone company canceling their contract without charge? There are only a few story's across the web of threats made by these companies but these seem to all be issues surrounding American T+C still would possibly be beneficial if your phone will support the Skype app, saving a few bob and at the same time may force your provider to terminate without charge ? Seems a long process but would possibly be easier than moving to a signal black spot or faking your own death ! I am yet to find any confirmed "yes i have successfully canceled my contract" testimonial or comment anywhere from UK telecommunication companies ? Has anyone been successful at escaping T-mobiles icy claws ?
#32
think its now been firmly established that this change wont allow people to get out of their contracts
#33
It's clever of T-mobile to have that clause in their Terms and conditions because I successfully got out of contracts with Three mobile and Virgin mobile for simply increasing their charges to 08 numbers.

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