Cancel your T mobile contract early as they have increased charges for 0800 numbers - HotUKDeals
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Cancel your T mobile contract early as they have increased charges for 0800 numbers

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I received a text message from t mobile stating that they have increased the charges for calling 0800 numbers from 20p to 40p per minute, which is 100% increase. If you are adversely affected by it yo… Read More
jinglebell Avatar
8y, 1m agoPosted 8 years, 1 month ago
I received a text message from t mobile stating that they have increased the charges for calling 0800 numbers from 20p to 40p per minute, which is 100% increase. If you are adversely affected by it you can cancel the contract early
jinglebell Avatar
8y, 1m agoPosted 8 years, 1 month ago
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#1
Nice tip.
#2
I have got a t mobile contract what would i need to do to get it canceled because of this???
#3
zedf
I have got a t mobile contract what would i need to do to get it canceled because of this???


tell them u call relatives EVERY DAY OF EVERY HOUR who live on a 0800 line? =/
#4
I wish O2 would do the same so I could get out of my 24 month contract!
1 Like #5
Or you can use your inclusive minutes to call freephone numbers using the following service http://www.0800buster.co.uk/
It's basically a proxy number you call (that is a landline) and can then enter the freephone number you want to call, a bit more of a hassle, but how often do you call freephone numbers ;)

Hope that helps :)
#6
mentar
Or you can use your inclusive minutes to call freephone numbers using the following service http://www.0800buster.co.uk/
It's basically a proxy number you call (that is a landline) and can then enter the freephone number you want to call, a bit more of a hassle, but how often do you call freephone numbers ;)

Hope that helps :)


I think you have missed the point, the issue isn't an unfair price hyke for freephone calls. It's the opportunity to cancel a contract you would otherwise be locked into possibly for a lengthy period of time, whilst keeping the phone that came free or at a reduced price due to a change in their terms and agreements.
#7
stephen2k5
tell them u call relatives EVERY DAY OF EVERY HOUR who live on a 0800 line? =/


Surely they can check what numbers you ring or does it not make a difference???
#8
Have just tried to cancel and was told, 0800 numbers form part of non standard charges agreement, which means you cant cancel.
#9
how does this work?
when i spoke to them they just told me my contract free minutes does not cover 0800 numbers?
#10
zedf
Surely they can check what numbers you ring or does it not make a difference???


Yep, and if they notice a distinct lack of calling 0800 (or any other types of numbers the people want to use as reason to break contract) numbers in your call history then T-Mobile have a good case for NOT cancelling your contract. That's how it's always been with any network. Some people get lucky but most people will find they get a dead end.
#11
I had a contract cancelled in the past when it was about 3 months old and I had a nice £400 quid phone that they had already unlocked as a condition of me staying with them.

If its still the same - you need to call CS and tell them that you wish to end your contract as their increase in price is greater than the rate of inflation. They always tell you it does not apply - and have been given a list of reasons to offer. But have the conditions of your contract infront of you and keep quoting it and asking them to check it.

It took me quite a few calls before I got them to agree - but its a mobile phone company - and when do they not try to rip you off?
#12
Agreed with Ibiza. I just got out of my t-mobile contract through this myself. Unfortunately they only agreed if I post back the phone. I can't see any legal reason I can give for not doing so, so I am posting it back. This is 3 months in to an 18 month contract.

If anyone can come up with a reason I should be allowed to keep the phone let me know please.
banned#13
robbercrab
Agreed with Ibiza. I just got out of my t-mobile contract through this myself. Unfortunately they only agreed if I post back the phone. I can't see any legal reason I can give for not doing so, so I am posting it back. This is 3 months in to an 18 month contract.

If anyone can come up with a reason I should be allowed to keep the phone let me know please.


This thread is shameful

I thought this site was all about money saving - NOT scams

by all means try and cancel your contract, but keep the phone too ?????

sometimes these posts are sickening:x
#14
Tara Pinkerton
This thread is shameful

I thought this site was all about money saving - NOT scams

by all means try and cancel your contract, but keep the phone too ?????

sometimes these posts are sickening:x

So its fine for phone companys to change contracts but not fine for the customer to stand up for themselves and say its not on?
banned#15
potatouk
So its fine for phone companys to change contracts but not fine for the customer to stand up for themselves and say its not on?



try and cancel the contract but why keep the phone ?

pure greed !!
#16
Tara Pinkerton
try and cancel the contract but why keep the phone ?

pure greed !!

Sorry but I disagree, if a customer rang their phone company and said "I've decided I'm only going to pay 20p instead of 40p for calls" they would get laughed at, yet when its the other way round its fine. If more people cancelled and kept the phone it might stop the phone companys bending their customers over and sticking it to them.
1 Like #17
Tara Pinkerton
This thread is shameful

I thought this site was all about money saving - NOT scams

by all means try and cancel your contract, but keep the phone too ?????

sometimes these posts are sickening:x



I had a contract with Tmobile and that contract said I could end it if they increased any charge by a rate greater than inflation.

Part of that contract was that they supplied me with a mobile phone, and in addition to the standard terms I said I would only stay with them if they unlocked my phone, as I took my phone when I went hillwalking, and used various sims that would work where there was poor coverage from most companies (having a selection of sims - which was a real reason).

The only scam here was T-mobile attempting to avoid their contractual obligations by increasing prices by more than inflation, while trying to pretend I could not end my contract and keep the phone.

Its hardly surprising mobile companies try to rip people off, if there are suckers like you who are prepared to pay more than the contract permits without exercising your options to leave.
banned 1 Like #18
Tara Pinkerton;5184098
try and cancel the contract but why keep the phone ?

pure greed !!



Because the phone is yours.

In most cases its "X handset free on Y contract" or for cheaper tarrifs its "X handset 'however much' on Z contract"

look at the emphasis on the word [COLOR=Magenta]FREE[/COLOR]
http://www.t-mobile.co.uk/shop/mobile-phones/phones/pay-monthly/all/1/
#19
Tara Pinkerton
This thread is shameful

I thought this site was all about money saving - NOT scams

by all means try and cancel your contract, but keep the phone too ?????

sometimes these posts are sickening:x

Shameful, scams, and sickening strong words for a post about a phone contract lol :w00t:
#20
robbercrab
Agreed with Ibiza. I just got out of my t-mobile contract through this myself. Unfortunately they only agreed if I post back the phone. I can't see any legal reason I can give for not doing so, so I am posting it back. This is 3 months in to an 18 month contract.

If anyone can come up with a reason I should be allowed to keep the phone let me know please.


Check the terms in the contract - you do not need to return the phone unless it states you do.

I am no longer with Tmobile - but if you can post a link to your agreement, if there is a version online - I will check the details for you.
banned#21
This has happened before on all networks…customers right to cancel as per their T’s and C’s!

I have successfully cancelled my contracts on o2, Orange and T-Mobile after a batch of strong worded letters to their head office.

Kept mobile phones and free gifts from e2save on all occasions after only a few months into my contract :-)
#22
100% increase is unfair
banned#23
danmc
I think you have missed the point, the issue isn't an unfair price hyke for freephone calls. It's the opportunity to cancel a contract you would otherwise be locked into possibly for a lengthy period of time, whilst keeping the phone that came free or at a reduced price due to a change in their terms and agreements.



if he did miss the point it doesn't matter. it was a good advise.
banned#24
has this change just happened?
#25
andreapetik
if he did miss the point it doesn't matter. it was a good advise.


I'm sorry will you ever forgive me:?

Advice != Advise
banned#26
so how do you go about it, surely they would want the phone back
#27
ibiza
Check the terms in the contract - you do not need to return the phone unless it states you do.

I am no longer with Tmobile - but if you can post a link to your agreement, if there is a version online - I will check the details for you.


This is a link to my contract.
http://www.t-mobile.co.uk/content/pdf/tcs_cvn_55.pdf

I've highlighted the bit that I think applies to this. Have I got it right?


7.2.5. A cancellation charge won’t apply if You are within Your Minimum
Term and:
7.2.5.1. Our entitlement to operate the Network ends at any time; or
7.2.5.2. You are a Consumer and the change that We gave You
Written Notice of in point 2.11.2 or 7.1.4 above is of material detriment
to You and You give Us notice to immediately cancel this Agreement
before the change takes effect; or
7.2.5.3. The change that We gave You Written Notice of in point 7.1.4
is an increase in Your Price Plan Charge (as a percentage) higher than
any increase in the Retail Price Index (also calculated as a percentage)
for the 12 months before the month in which We send You Written Notice
and You give Us notice to immediately cancel this Agreement before the
change takes effect.

7.2.6. If You are terminating this Agreement and a cancellation charge
doesn’t apply because the circumstances outlined in clause 7.2.5
have occurred, You can then ask for a refund of any unused pay as
you go Account balance that You may have.
banned#28
alwatson
This is a link to my contract.
http://www.t-mobile.co.uk/content/pdf/tcs_cvn_55.pdf

I've highlighted the bit that I think applies to this. Have I got it right?


7.2.5. A cancellation charge won’t apply if You are within Your Minimum
Term and:
7.2.5.1. Our entitlement to operate the Network ends at any time; or
7.2.5.2. You are a Consumer and the change that We gave You
Written Notice of in point 2.11.2 or 7.1.4 above is of material detriment
to You and You give Us notice to immediately cancel this Agreement
before the change takes effect; or
7.2.5.3. The change that We gave You Written Notice of in point 7.1.4
is an increase in Your Price Plan Charge (as a percentage) higher than
any increase in the Retail Price Index (also calculated as a percentage)
for the 12 months before the month in which We send You Written Notice
and You give Us notice to immediately cancel this Agreement before the
change takes effect.

7.2.6. If You are terminating this Agreement and a cancellation charge
doesn’t apply because the circumstances outlined in clause 7.2.5
have occurred, You can then ask for a refund of any unused pay as
you go Account balance that You may have.



err ... where does it say in the T+Cs that you can keep the phone ? - err NOWHERE

pure greed


... then there'll be tears when the debt agency come banging on your door
#29
Tara Pinkerton
err ... where does it say in the T+Cs that you can keep the phone ? - err NOWHERE

pure greed


... then there'll be tears when the debt agency come banging on your door


At what point did I say I wanted to keep the phone? This is my first post on the matter and was just seeing if I had the correct section of the contract for the matter.

The phone is mine though, and they are violating the contract. Where does it say I have to send the phone back if they violate the contract? If it does say that, fair enough they get it back. If it doesn't I think I can probably keep it. I really don't see how I'm being greedy though. If I violated the agreement they would be well within their rights to do whatever it says they can do in the contract. If they violate it I should be able to do whatever it says I can do. Err.
#30
Tara Pinkerton
err ... where does it say in the T+Cs that you can keep the phone ? - err NOWHERE

pure greed


... then there'll be tears when the debt agency come banging on your door

err... where does it say you can't? - err NOWHERE


Therefore the debt agencys can't bang on your door because the phone is your's not the phone company's.
banned#31
when does this come into effect, as it says the cancellation must be done before, just spoke to daughter and she said she got the text a couple of weeks ago
banned#32
I think we all know who's gonna win that argument

there's a knock at the door

makes me laugh that all you high-and-mighty went with T-mobile in the first place

LOL-ing
#33
A contract is two way, you agree to keep your side and they agree to keep theirs. If they don't then you are within your rights to cancel (as long as you fulfil your obligations). The issue is the small print (as usual). My daughters came into affect from May 1st (as I just found out when asking her if she got a text!) Anybody got T&Cs that don't insist on "BEFORE" the change?
banned#34
goodgrr
A contract is two way, you agree to keep your side and they agree to keep theirs. If they don't then you are within your rights to cancel (as long as you fulfil your obligations). The issue is the small print (as usual). My daughters came into affect from May 1st (as I just found out when asking her if she got a text!) Anybody got T&Cs that don't insist on "BEFORE" the change?


how do you know when it came into affect, on the t&c it says they are supposed to notify you in writing, do texts come under writing - lol
#35
I dont take contract sims on holiday with me - as the cosy could be horrendous if someone stole it. in addition to being difficult trying to contact a UK CS to tell them of the problem (i take some virgin PAYG sims) - which also stops getting calls that I dont really want to get while on holiday). Additionally - if you have a contract for another family member - they may be unlikely to tell you about what seems like a selling text.

So unless they are sending you a letter informing you of the change - then they are pushing their luck trying to enforce it.
banned#36
cant find anywhere online tha tells me what the 0800 number is going to be charged at, when i look on the tmobile website for combi 15, 24 month plan it says from free to 10p
banned#37
maybe some of you should consider becoming MPs

LOLing
[mod]#38
Moved to Misc as it's info rather than a deal
#39
The only problem I see is that you actually have to have called 0800 numbers from your phone, if you are have then fine but if your not then I don't think you can pull the excuse. If you are only a few Months in I can't see why you would wan't to cancel since you wanted to take the contract out in the first place and you have to return the phone anyway. If you have say 3 months remaining do you still have to return the phone?

The only situation I can see this as a benefit is if you have entered a contract and for other reasons in financial hardship, and this is a coincidence that this opportunity has come up.
#40
sassie
how do you know when it came into affect, on the t&c it says they are supposed to notify you in writing, do texts come under writing - lol

It can do as tmobile are known along with most networks as contacting people via text.

ibiza
I dont take contract sims on holiday with me - as the cosy could be horrendous if someone stole it. in addition to being difficult trying to contact a UK CS to tell them of the problem (i take some virgin PAYG sims) - which also stops getting calls that I dont really want to get while on holiday). Additionally - if you have a contract for another family member - they may be unlikely to tell you about what seems like a selling text.

So unless they are sending you a letter informing you of the change - then they are pushing their luck trying to enforce it.

I think they could get away with text is valid, as a duty is carried from the phone holder even if they are not the bill payer. Although i agree should be in ink and paper...but not the way anymore

Tara Pinkerton
maybe some of you should consider becoming MPs

LOLing

First of, your posts so far seem very unconstructive, and very judgemental...
but on this point...MP nah...id prefer to but my law degree to better usage!

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