Canceling an order in transit but before it arrives? - HotUKDeals
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Canceling an order in transit but before it arrives?

steve9999 Avatar
9y, 5m agoPosted 9 years, 5 months ago
Hi,
I ordered a monitor (from misco)which is due to be delivered tomorrow.However i have just seen a similar monitor at dabs with free delivery and noticed i have a £20 voucher on my account

So i now wish to cancel my original order.However i am unsure what costs i have will to pay to cancel?

Can Misco charge me extra shipping for the courier to return the monitor to them?

Or will i just forfeit my original shipping charge i paid?(£5)

Thanks
steve9999 Avatar
9y, 5m agoPosted 9 years, 5 months ago
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Comments/page:
[mod]#1
Check their T&C's. But if you don't want it, when it arrives just refuse it and it will go back.
#2
their policy only seems to cover goods that have been delivered...

Help us process your return quickly and efficiently!

* To avoid delay, please review this document carefully
* Returns can ONLY be processed if the following steps are STRICTLY followed
* Review this checklist before calling for Return Authorisation Number

NOTE: ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT!

All returned packages will be thoroughly inspected and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay of processing your return. Returns processing may take up to 5 working days from the time your return is received.

Non-defective returns
Returns of non-defective items may, at Misco's sole discretion, be accepted for return. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 25% RE-STOCKING FEE. Please call us on 0870 720 8730 if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged.

Step 1: Check your return
ALL products being returned must be 100% complete and must be packaged in original packaging. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event any item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and Misco's return policy will not be honoured in the event that a return shipment is received by us improperly packaged, altered or physically damaged.

ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.

The following criteria will be followed in rejecting returns and refusing credit:

* Products which are improperly packaged
* Incomplete products (unless returned for repair as may only require faulty product - please check with Customer Service)
* Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (Misco maintains serial number tracking)
* DAMAGES: Cracked components, dents, scratches, defacement, fair wear and tear or wilful damage
* CPU's, notebooks and other items so labelled with a security seal broken will not be accepted for return

Step 2: Call for a Return Authorisation Number (RAN)
Returns will not be accepted at our warehouse without a valid Return Authorisation Number (RAN). RAN's will expire after 14 days. Any return we receive without an RAN will be documented and returned to you.

Step 3: Ship and insure your return
We strongly recommend that you fully insure the package you are returning. This is for your protection, in the event the package is lost or damaged in transit. We suggest that you use a "traceable carrier" that can provide you with "proof of delivery." Misco shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and are non-refundable. At our discretion Misco may reimburse shipping charges related to the exchange of defective products. If you have any questions about shipping reimbursement for defective exchanges please ask the service representative issuing your return authorisation for clarification.
#3
Refuse it or if you accept return under DSR and lose postage both ways.
Misco can be a pain so Syzable's suggestion is the better option.
#4
ok,thanks

I guess postage both ways should be the same as the delivery postage i paid £5,so i will lose £10

Or maybe they can charge more?...
#5
steve9999
ok,thanks

I guess postage both ways should be the same as the delivery postage i paid £5,so i will lose £10

Or maybe they can charge more?...

Return postage won't be as cheap as that. Misco make millions & can swallow some of the delivery charge if they have to you WILL pay more to get it back to them in one piece & insured to it's value.
More importantly....
NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 25% RE-STOCKING FEE
#6
NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 25% RE-STOCKING FEE

well surely the above is totally against the distance selling act?
#7
Under the distance selling regulations you may cancel within seven days without giving a reason. This is presuming you ordered over the net or phone and should be in any e-mail notification sent to you.
#8
so this is total bull? NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 25% RE-STOCKING FEE

And worse that can happen is i lose my postage both ways?

cheers

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