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Cancelling 3 Contract

Adil786uk Avatar
8y, 3m agoPosted 8 years, 3 months ago
Hi

I recieved a letter from three saturday morning saying they will be rounding up any calls 59 seconds or less to a minute. Would it be possible to cancel the contract, because of terms and conditions. I am on Mix and Match 300.

THanks
Adil786uk Avatar
8y, 3m agoPosted 8 years, 3 months ago
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Comments/page:
#1
I would say so being a material change to original contract but best check with trading standards 1st
#2
Yes, I would say so too. :)
#3
I would say "how the hell do you get post on sundays?"
#4
Oooo im on three and been looking to get out. Hopefully i will get a letter and see what can be done.
banned#5
I am on 3, if I get this letter I may try and cancel, sell the phone and take out a new contract!
#6
harlzter
I would say "how the hell do you get post on sundays?"


Haha my bad. Meant saturday.
#7
Adil786uk;2717819
Haha my bad. Meant saturday.


How long ago did you sign up for the service? I'm on mix and match 1100 or something and started mine in March.
#8
It was around January.
#9
Ive had a look around on mse and found a few threads:

This link
http://www.three.co.uk/billingchanges

"
From 23rd September 2008, any calls lasting 60 seconds or less will be rounded up to a minute. After the first minute, you’ll get charged for the rest of the call per second. There’s no change for calls made before 23rd September 2008.
[COLOR=#FFCC00][FONT=Symbol]·[/FONT][/COLOR][COLOR=#FFCC00][/COLOR]This means your first bill after the change may include calls rounded up to one minute and some calls (made before 23rd September) that aren't.
[COLOR=#FFCC00][FONT=Symbol]·[/FONT][/COLOR][COLOR=#FFCC00][/COLOR]The usage summary on your bill will show the rounded up number of minutes for that month.
Our price plans remain extremely competitive and we offer a host of extras, including free calls to Skype users anywhere in the world from your 3 mobile. You can also stay in control of your bills quickly and easily with My3. My3 is a free service that's available online and on your mobile. You can keep up-to-date with what you've spent this month, pay bills, see what price plan you're on, and much more."
Looks like i'll send them a letter recorded tommorow.
#10
Any news on this, I got the letter today and am looking on getting out of the contract???

Thanks.
#11
Hi,

I got a letter today stating there would be couple of price changes that I need to know about.

1) Any payment other than Direct Debit or Recurring Credit Card will increase from £3 to £4
2) From 20th October 2008 there is be £1 charge for receiving itemized bill I receive whilst eBills will be free.

When I took my Mix n Match contract a few months back there were no such charges but now that 3 is changing their pricing policy...am I eligible to cancel my contract? I have seen some threads before.. who were discussing about canceling contract due to the per second billing.. would I be able to do this in my case due to the fact I have received official confirmation via post?

Do let me know! Has anyone who is in Mix n Match got the same mail?
#12
immediately send them notice of cancellation and state the reason as the increased charges, see what they come back with ;)
#13
maddogb
immediately send them notice of cancellation and state the reason as the increased charges, see what they come back with ;)


Is it ok to phone and let them know.. or should I send on via post? :oops: .. Sorry I am clueless! :thinking:
1 Like #14
puls3
Is it ok to phone and let them know.. or should I send on via post? :oops: .. Sorry I am clueless! :thinking:


Anything like this is always best to send a recorder delivery letter and keep the proof of postage along with a copy,
lets em know you are serious and doesn't give them a chance to trap you in a recorded phone conversation
#15
maddogb
Anything like this is always best to send a recorder delivery letter and keep the proof of postage along with a copy,
lets em know you are serious and doesn't give them a chance to trap you in a recorded phone conversation


Thanks! & Rep. Added! :-D
#16
I just phoned 3 and they told me it was in the terms and conditions at the start of my contract which was in January, I think there fobbing me off
#17
does this apply to all tariffs ? including the new promotional 1100 mix and match ?
#18
If you managed to cancel your contract, would you still be able to keep your number? Would this need to be included in the letter, requesting a PAC?
#20

Brilliant - thanks. Thought this thread had come to a close and didn't see the other one. Sent an email requesting my PAC code.
#21
I got this letter on my Mobile Broadband Account, do I still have chance to cancel my Mobile Broadband account with this letter?

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