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cancelling a contract with o2/carphonewarehouse

selecta Avatar
9y, 9m agoPosted 9 years, 9 months ago
I had called CPW today to cancel my o2 12 month contract which I had taken out in Feb 2006. The CSR offered some deal to stop me from leaving, and when I said I just wanted to cancel the contract, she mentioned that, contract cancellation can only done in writing, and cannot be done on phone or email. Also,I will have to give a months notice as well. She mentioned it was stated in terms and conditions as well. Is this true? Has anyone cancelled any contracts with o2/CPW and if you did, did you do it by writing? I think its really unfair to customers to make them go through the hassle of writing a letter and such just to cancel the contract. :(
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selecta Avatar
9y, 9m agoPosted 9 years, 9 months ago
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#1
Its O2's policy to ask for notice of cancellation in writing. I had to go though this hassle recently with O2 but the easiest option is to convert the contract to PAYG in which case the contract is cancelled automatically in 30 days.
#2
I have always found the easiest way to cancel a mobile contract is to phone up the network (O2) and ask for the PAC. Once you have that and have transfered it to a PAYG or another network (not O2 in this case) the contract is finished.
#3
does that mean you dont have to pay for the remaining months????
#4
cheers guys!! I'm going to convert it into a PayG sim.
#5
online banking cant beat it , just log in and cancel the direct debit , i always do that with those deals when you get a free trial for x amount of weeks but you have to give your bank details in case you carry on , knowing full well nobody can be bothered to write in and cancel , instead i just log in to the bank and cancel the dd saves ringing or writing to them :)
#6
Wow, wait a minute, hold your horses. DON'T just cancel your DD with the bank like that, you have to follow the 30 day rule. I know you don't agree but failure to do it correctly will lead the CPW contacting the credit agencies and informing them you refused a payment due, this goes as a black mark against you and will affect your credit ratings in future, you could even have the bailiffs just turn up on your door demanding something in payment. This is serious and not something to do yourself.

I was warned about this by someone in P4U, they do it all the time and they know it screws you for future contracts.
#7
Couchwarrior
online banking cant beat it , just log in and cancel the direct debit , i always do that with those deals when you get a free trial for x amount of weeks but you have to give your bank details in case you carry on , knowing full well nobody can be bothered to write in and cancel , instead i just log in to the bank and cancel the dd saves ringing or writing to them :)
DON'T do this - you have to cancel your contract first. This is equivalent to buying something on your card at a supermarket and then phoning up your bank and saying not to honour the payment.
#8
markwills
DON'T do this - you have to cancel your contract first. This is equivalent to buying something on your card at a supermarket and then phoning up your bank and saying not to honour the payment.

Glad someone agrees with me...don't bring problems on yourself.
#9
Couchwarrior
online banking cant beat it , just log in and cancel the direct debit , i always do that with those deals when you get a free trial for x amount of weeks but you have to give your bank details in case you carry on , knowing full well nobody can be bothered to write in and cancel , instead i just log in to the bank and cancel the dd saves ringing or writing to them :)


I'll add my voice to all those telling you what a bad bad idea this is.

I had the same hassle getting off my o2 contract. If you read the t&c's it says email can be considered as "in writing". However they kept coming back to me asking for more & more information and proof of ID which I would have had to post ... therefore defeating the point of emailing them!! Then they told me that by using a PAC code the contract is cancelled automatically without penalties. So go get yourself a load of free PAYG sims and transfer away!
#10
its a perfectly reasonable thing to do as long as your contract is up, have done it with orange and virgin , have done it with all those free insurance for 3 month scams and did it with sky as well, have never had any problems if you are not in a contract and dont owe them anything and dont use the service after the date you have paid up to then its okay
#11
i cancelled my orange 12 month free contract last month through orange had no probs, just said i was using an orange payg sim and it none of your biz anyway, they sent me letter saying they cutting me off day after contract ends and offered me some shite deals to stay on. well they said its what new customers get bla

oh yeah it is one months notice lol whoops!
#12
Couchwarrior
online banking cant beat it , just log in and cancel the direct debit , i always do that with those deals when you get a free trial for x amount of weeks but you have to give your bank details in case you carry on , knowing full well nobody can be bothered to write in and cancel , instead i just log in to the bank and cancel the dd saves ringing or writing to them :)


Very very bad idea.:x :x :x
#13
Couchwarrior
its a perfectly reasonable thing to do as long as your contract is up, have done it with orange and virgin , have done it with all those free insurance for 3 month scams and did it with sky as well, have never had any problems if you are not in a contract and dont owe them anything and dont use the service after the date you have paid up to then its okay
You may have never had any problems, but it may have affected your credit rating.
#14
markwills
You may have never had any problems, but it may have affected your credit rating.


have checked it recently and it has not why would it ? you turn your phone off when its paid up to and then cancel the dd you dont owe them a thing
#15
Cancelling a Direct Debit is NOT the way to cancel a contract.
#16
Couchwarrior don't get me wrong, I'm not criticising you or trying to tell you what to do. I'm just saying that in general, the principle of cancelling a "contract" (of whatever variety, e.g. phone, broadband, sky TV) you should do it in writing to the supplier of the service, not just cut off funds to them and assume that they realise that you've left them. I'm sure what you did was fine, but I don't think it's a good thing to tell people to do especially if they're not relatively experienced with these kinds of things. For example, if someone has a phone contract and tells their bank to stop paying the bill by direct debit, they could still end up owing the phone company for months of line rental, even though they haven't used the phone.

As for leaving a mobile phone company, convert to Pay as you Go - definitely the best way to go. Just cut up the new sim card and you're done.
#17
Best way to cancel is to give it in writing in month 11, then it will be cancelled after exactly 12 months !!

Do you really want to cancel or are you looking for a better deal ?

If you want a better deal, ask them to put you through to retentions & see what they offer you. If it's [email protected], ask for your PAC code and they will offer you the world. This is because the mobile market is saturated at the minute (more than 1 phone per person), so they are trying to keep thier customers.

Alternatively, the new tariffs are out in April which are 10x better, so wait til then :)
#18
i admit i have cancelled phone insurance through internet banking before had no probs as yet, but ppl have warned me they can present you with a bill but i doubt that...
#19
my dads had his o2 contract phone from OSPS and this month he got a bill of £200 and his had a mobile phone for over 15 years and has never had such a huge bill for one month he checked to see if it was the whole year but it wasnt, spoke to them and there making up so much lies how our system cannot be wrong, he so displeased with service can he cancel, hes on the cashback deals.
#20
I'm looking for the address for O2 to send my cancellation letter. My phone from e2save on a 12 month O2 contract arrived in June '06, my 12th bill for cashback will be in May. I see nothing in my e2save terms about how to cancel the contract, so I am going to do it in writing this month but do not know where to send it?

Has anyone on a O2 contract through e2save cancelled theirs and can give me some advise?

Thanks for any help, Gav
#21
A lot of organisations ask for the cancellation to be in writing. This is so you cannot come back to them and say that you never wanted it cancelled after it has as they will have written proof you did. Emails are not accepted because it is so easy to set up an email address in someone else's name.

They also need your letter to be signed so that they can compare your signature to that on your contract you originally signed, however a lot of deals are done online without signatures nowadays. They will still insist on a signature though. Hope this helps!
#22
my dads not happy with his contract either hes paying something like £52 for 300 mins and 300 txts,i know its a joke.his contract is running out in october 07,is there ANY chance he would be able to cancel before then or would he have to stick with it.hes on 02
#23
If it was part of a cashback offer, you know you wont be ablr to claim that now.
#24
Okey dokey - The cancellation address for 02 (definitely in July of last year) is/was
O2 Disconnections
PO BOX 242
Houghton Regis
LU5 5WA
This is practically impossible to find, as they only give it out (if asked for directly) over the phone, I know this because I had huge problems trying to cancel my first contract with 02 last year, On my first call I was told to send a written request to the address on the back of my bills - which was incorrect, after much chasing and complaints, I was given the correct address to write to - eventually I didn't leave as I was given a killer deal on a K800 - half price 12 months @ £15 hehehe.

As for everything else on here - definitely do not cancel DDs as a way of ending your contract, unless you want to start collecting Defaults and CCJs. Just because you don't want a service anymore doesn't mean you won't be provided with it, and charged - unless you tell them.

Other than that, do the phonecall wanting to cancel (don't ask for the retention department) THEY will then put you through to retentions and offer you a really good deal!!

good luck
#25
jayhab, thanks for the address, much apricated
#26
sod writing....whats the need ??, just ask for the pac code which automatically generates the cancellation
#27
can you cancel if the contract doesnt run out till oct 07
#28
intenso100
i admit i have cancelled phone insurance through internet banking before had no probs as yet, but ppl have warned me they can present you with a bill but i doubt that...


insurance is a different story... Not paying a premium will automatically cancel the insurance. Its a clause on the insurance :)
#29
jim4571
can you cancel if the contract doesnt run out till oct 07


Very unlikely :)

Although I havent gone thru the fine print, you may have to pay the rental charge for the remaining minimum period, I guess. Would be interesting to know if anyone has ever successfully cancelled the contract at wish.
#30
amino
sod writing....whats the need ??, just ask for the pac code which automatically generates the cancellation
I thought it's only cancelled when the PAC is used to switch to another service provider

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