Hi, I'm wondering if anyone could help me out here.
I have a 12 month phone contract on O2, with the Carphone Warehouse. I received my 11th bill over the weekend, so I decided to call and say I would like to cancel my contract after the 12th month, as I thought you were supposed to give 30 days to cancel.
But when I called I was told that I should cancel 14 days before my final 12th bill. I'm sure it's supposed to be 30 days. I won't be at home for the next few days so I can't check what my contract stated but I assumed it's always 30 days before the contract ends you should cancel.
Has anyone cancelled a Carphone Warehouse contract recently? Could you confirm if you had to give 30 days notice? And if so, did you just call and give notice?
I don't really trust what the guy stated as I always thought it was 30 days notice one had to give, but maybe it's now 14 days?
Thanks for any help from anyone, it's much appreciated.