Cancelling existing Virgin broadband connection - HotUKDeals
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Cancelling existing Virgin broadband connection

SB16 Avatar
6y, 1m agoPosted 6 years, 1 month ago
Hi, i am looking for some advice regarding cancelling the Virgin broadband connection. at the time of sign-up the contract was for 12 months now after 6 months i have to move from uk so i have to cancel the connection. Contacted vigin and asked for £175 for the cancellation charges.
can someone please suggest me an alternative to avoid this charge.
SB16 Avatar
6y, 1m agoPosted 6 years, 1 month ago
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Comments/page:
#1
When you spoke to Virgin, did you ring 150 take option 2 from the phone menu options? I find you get different answers depending which department you talk to. May not work but worth a try.
#2
Do you plan on returning to UK in future? If not screw them lol.
banned#3
just cancel your DD a month before leaving and move abroad
#4
csiman
just cancel your DD a month before leaving and move abroad


If you're not coming back that's an option, if you are then your credit will be screwed for the next 7 years and you'll have collection agents knocking at the door of any address (in this country) they can find.

In the end, you've agreed to a contract and Virgin are within their rights to expect you to pay what you agreed to, sorry. ..

Edited By: steve1221 on Oct 15, 2010 13:39: edit
#5
If you tell VM that your moving abroad and that they are welcome to keep receiving payment IF they keep delivering the content you pay for to your new address I think you'll find they will allow break of contract.
#6
Normally the only way to cancel earlier than the minimum term is if the terms and conditions of the contract you have with them change , ie if they implement a price increase.

Their terms and conditions...

http://shop.virginmedia.com/the-legal-stuff/terms-and-conditions-for-cable-services.html#ending

section j paragraph 5 details the terms ...

If:
a. Virgin Media Ltd, Virgin Media Entertainment and/or Virgin Media Payments increase their respective charges under these agreements;
b. Virgin Media Ltd and/or Virgin Media Entertainment make significant changes to the services so the services you are entitled to receive in return for the charges you pay are significantly altered or reduced; or
c. Virgin Media Ltd, Virgin Media Entertainment and/or Virgin Media Payments make significant changes to the terms and conditions of these agreements (including the other legal stuff).
You may cancel those services affected without penalty by giving Virgin Media Ltd and/or Virgin Media Entertainment (as applicable) at least 30 days' notice in writing. Such notice must be given within 30 days of the increase in charges or changes to the services or this agreement being notified to you. If you were not notified of these changes in advance, you must give notice of cancellation of the services affected to Virgin Media Ltd and/or Virgin Media Entertainment (as applicable) within 30 days of receipt of your first bill following such increase in charges. If you do not give notice of cancellation within the specified period, you will be deemed to have accepted the increase in charges and/or the changes to the services and these agreements. You will no longer be able to cancel your services under this paragraph. If you cancel any services in these circumstances, the increased charges will not apply to those services during the 30-day notice period and paragraph J2 will not apply if you cancel before the end of the minimum period.

Not sure if that applies, if not i think you are stuck with the charges.

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