Cancelling $ky and offers from retention? - HotUKDeals
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Cancelling $ky and offers from retention?

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banned8y, 11m agoPosted 8 years, 11 months ago
Just rang $ky to cancel my Dads subscription. I was expecting them to give the "please dont go" speel - and was looking forward to an offer to stay. When he took out the subscription in the first place, he missed out on any of the deals for half price etc and has been paying £45pm for the full package with the basic digibox.

Told them that he was going back to Virgin Media because they had made a good offer to re-join and with a V-box and including Setanta, so was much better value for money.

They just said "but you have to give back the v-box when you cease". I just said that was fine as like the sky+ box, both were useless without a subscription. He then just gave a cancellation date for the 22 Jan.

I'm quite amaised they are happy to lose £45 a month without even trying to persuade not to cancel! Annoyingly, my Dad is likely to stay put and contact them before that date - but maybe they will call him first!

I got put to the Indian Call centre first! What a bunch of muppets they are!!!
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banned8y, 11m agoPosted 8 years, 11 months ago
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#1
Same happened to my Dad, top package, been with Sky/Shy Digital since the start (he payed for his 1st dish and only got 16 channels on an alba box no subs back then though). Anyway he rang to cancel hoping they offer him Sky+ for free as they did me. He gave the same Virgin Media speel. His contract ends Jan 4th, He won't phone them back though. Stubborn like that
#2
If you get somebody who doesnt try to keep you, just hang up and try again. You will get someone who will reduce your package and give you Sky+ free
#3
its always best to ring them monday or tuesday to get special offers i was on 50percent off for 18mths then they cottoned on but i am now all sky so i shall be ringing up monday to say im cancelling - i hope to get sky+ for free for at least 6months fingers crossed!!
banned#4
donnydude
If you get somebody who doesnt try to keep you, just hang up and try again. You will get someone who will reduce your package and give you Sky+ free


Problem for me here with that..... Its my Dads account - so they wont speak to me direct - and he's half deaf and not the best person to negotiate!!!

Personally, I'd tell them to stuff it - but he genuinely wants to keep it - but with Sky+..... which we all know they give away. Perhaps the ones that play dumb about retentions, are literally that!!!!
#5
We threatened to leave and they said o.k. Thought we would wait for them to ring back with a better deal, they never did. Then thought stuff 'em.
Free to air sucks...four months later we rang back and got sky+ for £49 free install (hopefully with £50 M&S vouchers).
Even if we don't get the vouchers the four months off paid for the box.......

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