Just a tip for those out there who have grown dissatisfied with the service.
My personal experience included no service for nearly 4 weeks due to a faulty modem.:x They had given me a small credit for no service, but nothing to cover my loss as I was paying for the period.
Inadequate Tiscali Broadband help - 30 minutes to be told I should contact my PC reseller.:x
So the tip, when you call to get your MAC code make sure they cancel your account at the same time. They had not treated me as a cancellation at the time.:x They saw me as a transfer or something, so they felt entitled to keep my paying.
I got a MAC code, but Talk Talk don't need this when they get to provide your phone line. So when I advised them of this, they said that I had not cancelled my account. The 30 day notice period would not start til I had my new service. After contacting broadband cancellation, and billing queries, I had to go back to broadband cancellation to tell them I was cancelling. I was then given a code which then started the 30 day clock, but this was nearly a week after I got the MAC code. They certainly know how to get money from you!
I have read many people have not paid Tiscali, and some people have not had their refunds. So another tip would be not to allow them to take money direct from your account. You make the payment and you make them explain what you are paying for.