I'm looking to cancel my Virgin subscription, my initial 12 month contract was from 17 June 2009 - 16 June 2010. I upgraded to the XL TV package in December or so, but was careful in my research first and read about this being tacit 'agreement' to a new 12 month contract period. When I spoke to the guy on the phone I was very careful to make sure he confirmed to me that this was not a new contract I was signing up to.
It seems from research on here that they should have a recording of this call, is this correct? If so, I should be able to cancel the contract with a months notice? Which is obviously coming up soon, hence my asking.
Any help appreciated.