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Cant get my Wireless Broadband to work - PLEASE HELP

KOGONAI Avatar
6y, 9m agoPosted 6 years, 9 months ago
I have a sony vaio but when I attempt to connect to the wireless network, it does not connect.
Virgin Media are not happy to sort it, but say I dont have the right wireless card.

Can anyone please sort this for me? Rep left for all responses.
Clearly my knowledge on this is poor.
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KOGONAI Avatar
6y, 9m agoPosted 6 years, 9 months ago
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[mod]#1
How long has this been going on? Is it just tonight?
#2
Hey AW, nice to see you here.
I tried for the first time last week & since then everyday, but no luc. :cry:

By the way I have a very old Sony Vaio, 8 years old. :oops:
1 Like #3
Firstly, is there any more info you can give on your setup?

Would be handy to know:
- What is the model number of your laptop (so we can look up specs)
- Which operating system are you using? E.g. Windows XP, Vista, 7, something else...
- Do you use Virgin's wireless manager program to try and connect or do you use Window's inbuilt wireless manager?
#4
oldmanhouse
Firstly, is there any more info you can give on your setup?

Would be handy to know:
- What is the model number of your laptop (so we can look up specs) Sony Vaio PCG-581M
- Which operating system are you using? E.g. Windows XP, Vista, 7, something else... Windows XP
- Do you use Virgin's wireless manager program to try and connect or do you use Window's inbuilt wireless manager? I think I tried Both :oops:



Answers above.
1 Like #5
My daughters laptop wouldn't connect to my wireless either... I got an O2 dongle ,installed it on her lappy... and suddenly she could use it to connect to my home wireless!?!?

I don't understand any of it either, but it seems like the software that was installed on the dongle gave the fix...? My lil bro thought the lappy might need a new wireless card, until I stumbled onto the dongle fix! :thinking:

Don't know if any of that might help.... :oops:
#6
Maybe try uninstalling the Virgin software and just using Windows own inbuilt wireless manager.

Do you get any error messages when you try and connect? Could you talk us through what happens and the process which you try?
#7
dmh77
My daughters laptop wouldn't connect to my wireless either... I got an O2 dongle ,installed it on her lappy... and suddenly she could use it to connect to my home wireless!?!?

I don't understand any of it either, but it seems like the software that was installed on the dongle gave the fix...? My lil bro thought the lappy might need a new wireless card, until I stumbled onto the dongle fix! :thinking:

Don't know if any of that might help.... :oops:


This is what Virgin said. Get a wireless adapter. I dont understand what it does & how it will help me? :oops:


dcx_badass
Does your laptop even have wireless, and it's not virgins responsibility.


The Laptop has wireless as it has a button on the top to switch wireless on or off.


oldmanhouse
Maybe try uninstalling the Virgin software and just using Windows own inbuilt wireless manager.

Do you get any error messages when you try and connect? Could you talk us through what happens and the process which you try?


My Laptop does not even identify the Virgin Wireless. :cry:
[mod] 1 Like #8
I'm guessing you are using Vista or Windows 7
So, you've done Start > Control Panel > Network and Internet > Connect to a Network > Set Up New Connection or Network > Connect to the Internet > Set up New Connection (and then follow on screen prompts)?
That's the way in Windows 7 and if I remember thats how to do it in Vista also
You've got your Virgin Media password for this stage haven't you?

EDIT: Yeah - what oldmanhouse said
#9
andywedge
I'm guessing you are using Vista or Windows 7
So, you've done Start > Control Panel > Network and Internet > Connect to a Network > Set Up New Connection or Network > Connect to the Internet > Set up New Connection (and then follow on screen prompts)?
That's the way in Windows 7 and if I remember thats how to do it in Vista also
You've got your Virgin Media password for this stage haven't you?

EDIT: Yeah - what oldmanhouse said


I am using XP & cant find that path. Sorry for being thick :cry:
[mod]#10
Might be some useful advice in HERE
#11
I thin I found it. Start > Setting > Control Panel > Network Set Up Wizard.

Is that correct?
[mod]#12
KOGONAI
I am using XP & cant find that path. Sorry for being thick :cry:


I think in XP it is Start > Connect to internet (old memory not as good as it was)
[mod]#13
andywedge
I think in XP it is Start > Connect to internet (old memory not as good as it was)
[mod]#14
KOGONAI
I thin I found it. Start > Setting > Control Panel > Network Set Up Wizard.

Is that correct?


That sounds about right yeah; but its not a network you wanna set up - but it should be about there
#15
KOGONAI
This is what Virgin said. Get a wireless adapter. I dont understand what it does & how it will help me? :oops:


I just think that the software on the older lappys isn't up to the job! :?

I installed the dongle's stuff, and she could use the dongle's software, and then choose to connect to my home wireless.... as I said before, I don't understand it..... but it is still working! :oops:
#16
dmh77
I just think that the software on the older lappys isn't up to the job! :?

I installed the dongle's stuff, and she could use the dongle's software, and then choose to connect to my home wireless.... as I said before, I don't understand it..... but it is still working! :oops:


I have tried to keep the laptop up to date (obviously by the help of techies here), but if other things wont work I will have to buy one of those dongle softwares. Where to get it? Any links?
#17
KOGONAI
I have tried to keep the laptop up to date (obviously by the help of techies here), but if other things wont work I will have to buy one of those dongle softwares. Where to get it? Any links?


I got a deal on my dongle when I upgraded my mobile contract, but I am sure you can get super cheap PAYG dongles??
[mod]#18
If you've got a Virgin Media wireless modem plugged in you shouldn't need anything else if the lappy has a built in wireless card; might be worth connecting your lappy using a different IP eg dongle and updating the wireless card drivers though to see if that's the problem

Is jumpinhphil not about?

He's good at this stuff
#19
andywedge
If you've got a Virgin Media wireless modem plugged in you shouldn't need anything else if the lappy has a built in wireless card


Daughters lappy does have a wireless card, but couldn't connect until I set her up on the O2 software.... :thinking:

Lol.... I dunno!!!! :oops:
#20
I suspect this issue is caused by improper configuration rather than a fault with the hardware itself (i.e. your laptop's inbuilt wireless card) so buying a dongle shouldn't be necessary.
if you do go down that route, don't get a dongle from one of the mobile phone companies because that's not what you need. Those are for plugging into a laptop which you take out and about and want to get internet on 'anywhere'.
#21
andywedge
If you've got a Virgin Media wireless modem plugged in you shouldn't need anything else if the lappy has a built in wireless card; might be worth connecting your lappy using a different IP eg dongle and updating the wireless card drivers though to see if that's the problem

Is jumpinhphil not about?

He's good at this stuff


I will look out for jumpinhphil


oldmanhouse
I suspect this issue is caused by improper configuration rather than a fault with the hardware itself (i.e. your laptop's inbuilt wireless card) so buying a dongle shouldn't be necessary.
if you do go down that route, don't get a dongle from one of the mobile phone companies because that's not what you need. Those are for plugging into a laptop which you take out and about and want to get internet on 'anywhere'.


Any links? :oops:
#22
oldmanhouse
I suspect this issue is caused by improper configuration rather than a fault with the hardware itself (i.e. your laptop's inbuilt wireless card) so buying a dongle shouldn't be necessary.
if you do go down that route, don't get a dongle from one of the mobile phone companies because that's not what you need. Those are for plugging into a laptop which you take out and about and want to get internet on 'anywhere'.


Lol, I was just saying .... the dongle fixed my probs, I never said I knew what I was talking about................... :oops:
#23
Btw, make sure you have Windows XP with Service Pack 2 (or 3) applied. Service Pack 1 doesn't support wireless so you must make sure 2 or 3 is installed. I doubt it is the case that you only have Service pack 1 but it's worth investigating.
To check which service pack you have..
1. Right click My Computer
2. Click "Properties"
3. Take a look at the window which pops up. You should see which Service Pack you have under the "System" heading on the "General" tab.
If you have 2 or 3, you're fine. If you have 1 (it might just not say which one you have) then you need to download it here on a computer with internet access, put the file on a CD/usb drive and then copy across to your laptop and install it.

Once you've verified you do have Service Pack 2 or 3 installed, try these things:
1. Uninstall the Virgin wireless software - you don't need it. Window's own utility is more than enough for basic wireless networking.
To do this go to Control Panel > Add/Remove Programs > find the Virgin software, click on it and then click the "Remove" button.

2. Ensure the Windows wireless utility is enabled
To do this click the Start button, click Run and type services.msc in the box which pops up. Now hit enter to open the Services menu.
Now, locate "Windows Zero Configuration" and double click it.
Now change the "Startup type" to automatic using the drop-down box.
Now click "Start" and then "Ok" - now close the Services menu using the cross button in the top right.

Check your wireless adapter's settings
- Click the start button, click go to "Connect to" and then "Show all connection".
- Right click "Wireless network connection" and select "Properties".
- In the list of options which appears (the ones with ticks next to them), double click "Internet Protocol (TCP/IP)"
- make sure "Obtain an IP address automatically" and "Obtain server address automatically" are selected. Select them if they are not.
- Now click "ok", close everything..

Phew.. hope that helps somewhat!
Need to head to bed but will check back tomorrow for any updates / progress!
#24
oldmanhouse
Btw, make sure you have Windows XP with Service Pack 2 (or 3) applied. Service Pack 1 doesn't support wireless so you must make sure 2 or 3 is installed. I doubt it is the case that you only have Service pack 1 but it's worth investigating.
To check which service pack you have..
1. Right click My Computer
2. Click "Properties"
3. Take a look at the window which pops up. You should see which Service Pack you have under the "System" heading on the "General" tab.
If you have 2 or 3, you're fine. If you have 1 (it might just not say which one you have) then you need to upgrade: http://tinyurl.com/y9goazb

[COLOR="Blue"]I have Service Pack 3[/COLOR]

Once you've verified you do have Service Pack 2 or 3 installed, try these things:
1. Uninstall the Virgin wireless software - you don't need it. Window's own utility is more than enough for basic wireless networking.
To do this go to Control Panel > Add/Remove Programs > find the Virgin software, click on it and then click the "Remove" button.

[COLOR="Blue"]Already Done[/COLOR]

2. Ensure the Windows wireless utility is enabled
To do this click the Start button, click Run and type services.msc in the box which pops up. Now hit enter to open the Services menu.
Now, locate "Windows Zero Configuration" and double click it.
Now change the "Startup type" to automatic using the drop-down box.
Now click "Start" and then "Ok" - now close the Services menu using the cross button in the top right.

[COLOR="Blue"]This was already in place too :thumbsup: [/COLOR]



[COLOR="Red"]This is where I lost you as I dont have a Connect to :cry:[/COLOR]
Check your wireless adapter's settings
- Click the start button, click go to "Connect to" and then "Show all connection".
- Right click "Wireless network connection" and select "Properties".
- In the list of options which appears (the ones with ticks next to them), double click "Internet Protocol (TCP/IP)"
- make sure "Obtain an IP address automatically" and "Obtain server address automatically" are selected. Select them if they are not.
- Now click "ok", close everything..

Phew.. hope that helps somewhat!
#25
I did the above step as well, but still no Virgin Media Wireless for me. Although they are quite adamant that I should install their Wireless Manager.
1 Like #26
I'm with Virgin and also have a laptop running on XP. My laptop worked fine wirelessly with Tiscali, but despite clearing settings and trying with Virgin set up and Connect to the internet, I've had no joy. I am fairly computer literate and have set up a home network and have 3 other computers running wirelessly, but not the laptop. When looking around for info, it seems a lot of people are having the same problem with Virgin - going to have to ask an expert or get a dongle I think!
#27
Anyone know what dongle to purchase & how much will it cost me?
1 Like #28
You could install the trial version of this:

http://www.purenetworks.com/product/pro.php

It's easy to use & if you can connect using this, you'll know it's a settings problem & not a hardware issue.
#29
You can get the full program free here if you like it:

http://www.trialpay.com/checkout/?c=dfb5567

I'd do a bit of research on trialpay but appears to be legit.
#30
I visited this page (http://support.microsoft.com/kb/870702) & I am stuck on Point 5 where it says:


Click the Advanced tab, and then configure your wireless network by using the available configuration options. The available options and option names may vary depending on the driver manufacturer. The following list describes the basic configuration options under Property:

* Service Set Identifier (SSID): This setting must match the configuration of your wireless access point or router. If you do not have an access point, this value will be the same on all the computers that are in your wireless network.

I cant see any setting on my machine for SSID here
#31
Anyone? :oops:
#32
Did you try using Network Magic?
#33
Couldnt install it. I will do it now :oops:
#34
Installed this & I can see the wireless networks, but cant connect because I cant remember my own security password. :oops: But does that mean something about is hardware a problem or is it the software?
#35
Did you set your own password? If not the default one might be on a sticker on your router.
Otherwise you'll have to reset your router by sticking a paperclip or pin into the pinhole at the back of the router. You'll then have to login to your router by entering something like 198.168.0.1 into your web browser (might be different depending on your router make, if you can't find out by googling ring Virgin). Once logged on, you can put a new password in but remember it this time!
#36
Forgot to mention that you'll have to enter the router's default login to get into the router settings, it'll probably be something like admin & password but you can find out by googling your router model.
#37
If you can't remember the password, reset the router to its factory default settings. As you're on Virgin I guess you have a Netgear router and you can reset those to factory defaults by pressing the tiny little button on the back of the router with a paperclip or something.
#38
Thanks everyone for your replies. I will try & sort it today evening & let you know the result.
So its not a problem with my laptop (hardware or software) its a problem with Virgin Media? :oops:
dcx_badass doesnt think so though. :whistling:
#39
dcx_badass
Virgin Media is not the problem, their job is to get the internet to your house if that works its nothing to do with them, you setting up a router badly is your problem, they might help as a goodwill gesture but they don't have to.


You are right. So what needs to be fixed? :oops:
#40
Have you tried looking for the password or resetting it yet?

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