Bit of advice.
Missus had her car bumped into this morning. She was turning right, indicating correctly etc when someone rammed her from behind (no silly comments please)!! no major damage except paintwork is a mess & the 'rammer' has cracked the bumper.
She did the right thing by getting his details etc, making note of location, time & taking pics. Now the 'rammer' didnt know his insurance company and didnt want to go thru insurance. He said to get some quotes then he would pay for the damage.
Now the missus has gone back home & says that her neck is genuinely sore. I say genuinely as I know people who have claimed whiplash for nothing.
Now my question is should she ring her her insurance company to start the ball rolling or should it be the other party? Never been in this situ before. How does she potentially claim for the injury?