As my missus car has died, wen went out on sunday and bought a 06 Mitsubishi Colt from a main dealer. Before committing to buy I noticed a few scratches in the body work and a chip in the windscreen.
They have removed the scratches but the chip in the windscreen remains and they want me to claim on my insurance (they'll pay the £75 window excess). The windscreen needs replacing due to the location of the chip. I'm arguing that they should sort it out but they are adamant that I make the claim. I'm yet to pick up the car but I am insured on it as I transferred my existing insurance from old to new cars. I've only paid a £100 deposit on it and was to pay the balance tonight when I picked it up (which I didn't because of the windscreen trouble). I'm at work tomorrow so can't pick it up and it's up to the missus. I've told her to take our insurance policy showing the £75 excess charge and ask for it to be removed from the balance outstanding (as I don't want to wait weeks for a cheque). She's worried now that we are causing them bother and they may refund our deposit and put the car back on sale, can they do this? Also surely what they are asking me to do is some sort of fraud as the damage never happened when the car belonged to me.
Sorry for the long post, any advice appreciated.