How important is customer service to you when buying a car?
I agreed a deal with an Evan Halshaw dealership yesterday, and they promised to have it ready for collection on Monday. He wanted it that way so the sale would be completed for it could go on this months commission for him. He said he'd call me in an hour once they'd done a Credit History check on me, and that was at 1pm yesterday and i've still not heard anything. I called a couple of times, spoke to the receptionist who put me through through to the salesman's desk twice but he never picked up.
I've not signed anything yet, and i'm tempted to just walk away from it. I always think when buying a car its us as a consumer doing the dealership a favour, not the other way round so i'd expect them to be making things happen not me. Am I being unreasonable/do you feel the same?