Car Dealership Customer Service - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HotUKDeals, you accept our cookie and privacy policy.
Get the HotUKDeals app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Car Dealership Customer Service

£0.00 @
Hey guys, How important is customer service to you when buying a car? I agreed a deal with an Evan Halshaw dealership yesterday, and they promised to have it ready for collection on Monday.…
SgtSlay3r Avatar
6y, 4w agoPosted 6 years, 4 weeks ago
Hey guys,

How important is customer service to you when buying a car?

I agreed a deal with an Evan Halshaw dealership yesterday, and they promised to have it ready for collection on Monday. He wanted it that way so the sale would be completed for it could go on this months commission for him. He said he'd call me in an hour once they'd done a Credit History check on me, and that was at 1pm yesterday and i've still not heard anything. I called a couple of times, spoke to the receptionist who put me through through to the salesman's desk twice but he never picked up.

I've not signed anything yet, and i'm tempted to just walk away from it. I always think when buying a car its us as a consumer doing the dealership a favour, not the other way round so i'd expect them to be making things happen not me. Am I being unreasonable/do you feel the same?
Tags:
SgtSlay3r Avatar
6y, 4w agoPosted 6 years, 4 weeks ago
Options

All Comments

(20) Jump to unreadPost a comment
Comments/page:
banned#1
bin it plenty of dealerships who want your money
#2
We had all the sweet talk whilst we were in the Vauxhall showroom, but we were totally ignored once we failed the credit check. No follow up calls as promised. The salesman was unaware that we had other means to pay for the car; so in a 'Pretty Woman' type scenario went to the showroom in the new Ford we purchased to make them aware of their rudeness and error.
2 Likes #3
No if its like this before you buy, then one can only presume the aftersales will not be great.
Its a buyers market out there, I am collecting my new car tommorrow from the showroom and managed to get a great deal, i would walk away and look elsewhere.
#5
I bought a car from Arnold Shark once,(2nd hand) was told it would be ready on a certain day etc etc, on that day I rang them before I set off to pick it up and was told the car was "being polished as we spoke". Turned up and it had a sweetie stuck in the glove box, the alloy hadn't been changed and the window hadn't had the seal fixed...............I drove it home because I wanted to pick the kids up in it cos it was a fancy number and they wanted to show it off (I kinda did too) but rang the dealership that evening, was told to take it back down and one of the other salesmen went off his head that it had been let of the forecourt looking like that, he took it off me for 2 days and have EVERYTHING done to it, new alloys the lot.

That salesman then became manager of the showroom and now gives me cracking deals on cars, gets me what I want, when I want it and gives me the price I am looking for plus extras on top (not "those" kind of extra's) He's the only reason I use Arnold Shark and if he ever moves on I will go to wherever he goes to buy my cars, and if he stops being a salesman I will just buy a bike because I dont want to deal with anyone else.
#6
Customer service is very important! There are plenty if dealerships around!

I just had my first service done by Mazda in Worcester and they told me I needed two new front tyres (I was surprised after 13000 miles). Took it to Mazda in Cheltenham, and asked them to just have a look for me, I didn't mention about the service fro. Worcester. They said I had at least 2000 left on them!

It pays to shop around main dealers I have learned.
#7
I would be feeling the exact same, we had a similar problem 2 years ago when we looking for a new car, we were looking at a nissan navada and went to our local dealership, guy took us over to see it, didn't even bother opening it up for us, was kind of looking down his nose the whole time, we ended up just walking away, got a kia sedona instead.

We are the customer and they should be doing all they can to get the sale and pleasing your every need...... find another dealship buddy, not worth your time if they treat you like that.
#8
Evans Halshaw have a bad reputation, they even charge you £98 for a HPI check and say its mandatory. !!

Walk away , if they are treating you this way now just think what will happen if you have a problem further down the line !

Myself i prefer smaller dealers like family owned ones they work harder as they have there reputation to keep and treat you better than the big dealers

Edited By: deanos on Feb 27, 2011 13:04
#9
Thanks for the link to the other thread, i'd missed that.

I'm moving away from the area tomorrow so its not like it's even going to be my local dealership, it was a case of it could all be sorted before I moved then perfect, otherwise i'd have just waited a few weeks and sorted it when i'm sorted down south. There is no way i'll fail the credit check, i've not got any outstanding debt and i've got phones/ clear credit cards and things. I could get the cash and just get a loan from my bank if its a problem, but they offered slightly lower APR.

I've got more curiosity about what would happen if I don't get in touch. See how long it would take before they call me, if at all etc. I also wondered if they'd managed to sell it to someone cash for more or something and just thought they'd ignore me. Went with my dad as its my first time buying a car, and he said he saw the name of the dealership owner's number in the window saying 'any problems get in touch', guess that would get their attention.
1 Like #10
Why oh why do people continue to buy cars on credit? If you can afford the car, spend now what you would on the interest/deposit on a second hand car (few grand or less) and start saving up so you can go in and slap your cash on the desk. That way you can do more picking and choosing where you take your money when you're not relying on credit. Why pay on credit and chuck thousands of quid down the drain, give the salesman a nice bonus, and end up having more left to pay off than the car is worth a few years down the line? All you have to do is scrimp and save a while, very easy to do if you think you have the money to pay the monthly cost of the finance. The only thing you really need credit for is a mortgage for a house.

Skyebee
That salesman then became manager of the showroom and now gives me cracking deals on cars, gets me what I want, when I want it and gives me the price I am looking for plus extras on top (not "those" kind of extra's)

Looking at your avatar I can see why :p<3X)

Edited By: anewman on Feb 27, 2011 13:06
#11
anewman
Why oh why do people continue to buy cars on credit? If you can afford the car, spend now what you would on the interest/deposit on a second hand car (few grand or less) and start saving up so you can go in and slap your cash on the desk. That way you can do more picking and choosing where you take your money when you're not relying on credit. Why pay on credit and chuck thousands of quid down the drain, give the salesman a nice bonus, and end up having more left to pay off than the car is worth a few years down the line? All you have to do is scrimp and save a while, very easy to do if you think you have the money to pay the monthly cost of the finance. The only thing you really need credit for is a mortgage for a house.

Skyebee
That salesman then became manager of the showroom and now gives me cracking deals on cars, gets me what I want, when I want it and gives me the price I am looking for plus extras on top (not "those" kind of extra's)

Looking at your avatar I can see why :p<3X)


Everyone has their own circumstances for getting credit. I'm 22, and started my first 'proper' job after my degree in September. I'd prefer to get something new and hopefully more reliable so its not letting me down in a relatively new role.
1 Like #12
SgtSlay3r

Everyone has their own circumstances for getting credit. I'm 22, and started my first 'proper' job after my degree in September. I'd prefer to get something new and hopefully more reliable so its not letting me down in a relatively new role.


Nobody needs to get in to debt to finance a car, new or used.

Could you afford to make the payments if you lost your job?
#13
If it's like that now god help you when you really need them, the mitzy dealership where I bought mine from I'm still waiting now 8 months later for a spare key after being promised it over and over again, and it's the last time I will buy from that dealership again but they are all the same I have never had great service from any of the dealerships .
1 Like #14
Skyebee
That salesman then became manager of the showroom and now gives me cracking deals on cars, gets me what I want, when I want it and gives me the price I am looking for plus extras on top (not "those" kind of extra's)
Looking at your avatar I can see why :p<3X)[/quote]
LOL !!! :D
2 Likes #15
Seriously, if you're nervous about the level of customer care now, before you've even bought it, then you already know what to do.
1 Like #16
Inactive
SgtSlay3r

Everyone has their own circumstances for getting credit. I'm 22, and started my first 'proper' job after my degree in September. I'd prefer to get something new and hopefully more reliable so its not letting me down in a relatively new role.


Nobody needs to get in to debt to finance a car, new or used.

Could you afford to make the payments if you lost your job?

Why are people poking their noses into other people's financial situations? The OP is asking about customer service, not for financial advice.
#17
Inactive
Could you afford to make the payments if you lost your job?


Yep, sadly job security isn't what it used to be. If you're a probationer you can be told where to go with no come back - and in roles where productivity/sales is considered important, if you draw the short straw... Even the once "safe" civil service jobs no longer are so.
banned#18
So the general consensus is to tell the dealership to stick it....even if the delay was caused by the finance company who are doing the credit check.
#19
I would say my job is as safe as it can be.

Plus the resale value of the car is higher than the amount i was requesting as credit. It's a risk I am willing to take, just as i wouldn't be able to pay the lease on my flat if I lost my job, as with everything else I financially commit to.

The dealership closed at 5pm today, and no call. I leave at midday tomorrow, it'll be interesting to see if they get in touch before then. I'm in no way bothered about not getting the car, i'm just wondering if I should call up and make a fuss about them not calling me back when they said they would. Its good to see my instincts of it being poor service are right and majority would walk away too. My brother accused me of being an 'ebay time waster' not continuing to try get in touch, which made me question my thoughts.

Edited By: SgtSlay3r on Feb 27, 2011 17:30
#20
slamdunkin
So the general consensus is to tell the dealership to stick it....even if the delay was caused by the finance company who are doing the credit check.


A update wouldnt take 2 mins, the dealers are a waste of time

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Looking for Twitter login?
Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!