Ok I know I could get a better answer if I call my insurance company, but I may get a better response on here.
My wife's car was bumped in the local supermarket car park way back in March. Nice lady leaves her details and everything follows as it should.
After a few calls from the other ladys insurance company, the car is booked in to a local body shop for the 1st of April.
1st April she takes the car to the body shop and a hire car is waiting and she is told it will be a week or two to fix it. "Does this mean I'm leaving it here from today?" my wife asks. They confirm that that is correct and she leaves thinking, how convenient, a hire car, no back and forth for estimates and waiting for a date for the job to start, just leave it all to them.
So we have a hire car and we are not inconvinced at all. After 3 weeks, I realise that the MOT runs out on the 30th April. We call them and they say "Not to worry, we will have it done by then We call them again nearer to the 30th. Same response. On the 29th I call and mention the MOT issue again. I get the reply "You are insured if you are driving to a test centre and are booked in for the MOT" I know that this is correct, so again I feel no problem, we have the hire car anyway and the test centre we use is over the road opposite the body shop, why panic?
Well today, 6 weeks since it went in for a minor bumper change over, they call to say it is ready. They are delivering it to our house at 11 am Thursday.
Because of work etc, I can only make it back for half an hour to receive the car back and check that I'm happy with the repairs etc. The problem is with the MOT. Again, due to work etc, I can only get it booked in for Friday afternoon.
After that long rant, are we being unreasonable if we insist on keeping the hire car until the Friday afternoon?
Another annoying issue is that I could have claimed back a months road tax had I known it was going to take so long.