Car Problem Need Advice Please. - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HotUKDeals, you accept our cookie and privacy policy.
Get the HotUKDeals app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Car Problem Need Advice Please.

£0.00 @
Hi, below is a complaint form I have e-mailed today to Mr Tyre's head office. Does anyone have any comments how I should proceed? Thanks. Please find below a complaint sheet about your service. …
andycs Avatar
7y, 4m agoPosted 7 years, 4 months ago
Hi, below is a complaint form I have e-mailed today to Mr Tyre's head office. Does anyone have any comments how I should proceed? Thanks.


Please find below a complaint sheet about your service.

The Facts:
1. My car was booked in on the 12th October 2009 for an MOT at your Tamworth branch.
2. I was telephoned that day telling me the car had failed on brake pads, brake discs and bearings. The total cost for the work and MOT was £350.00, I agreed to have the work done.
3. The car was retested the next day and again failed, I was now told that it now need a new calliper to get it through the MOT at an additional cost of £250.00 which included for another MOT that I would have to pay for. I asked why it was not picked up in the first test but as you don't directly do the MOT's you did not know.
4. I asked the manager a question at this point, "as the car is worth around £700.00, if I was told after the first test the cost to get it through an MOT would be £600.00 what do you think I would have said", he replied that "I wouldn't have had the work done", which was correct.
5. As no matter what I would have to pay out £350.00 I was trapped and had no choice but to agree to the additional work.
6. Wednesday evening I was telephoned and told I could collect the car at the end of the day as it had gone for its 2nd re-test. I walked from where I work and arrived at 5.20pm to be told that the car was on its way back from the MOT station. When it did get back the person who took it told me it had failed again, this time the connection between the calliper and the hub was too loose, this would mean either a new bolt or the more expensive alternative if the bolt did not work was a new hub. I was not happy, left them with the car and walked home.
7. Angry at what had happened, which was I believed was the MOT centres fault for not picking up all the failure points I e-mailed a complaint to your head office on the Thursday.
8. Later that day your Tamworth branch rang me to tell me the car had passed, I explained the e-mail saying most of the blame was with the MOT centre. After a lengthy discussion with your manager who explained the difficulties and time scale for any sort of complaint I agreed to drop the complaint and e-mailed you.
9. On Saturday 7th November 2009, 22 days after my brakes being done there was a problem. The brake pedal would go almost to the floor with nothing happening until the brakes came on and only a small amount. I rang the your Tamworth branch as was told they were closing but bring it back Monday to be checked.
10. Monday morning I tried to drive the car but found it too dangerous, I rang the RAC for assistance.
11. As soon as the man from the RAC removed the front wheel to the passenger side he spotted the problem, the central nut holding the braking system together was loose and had almost come off because their was no washer behind it to bind the whole thing together. He tightened it and told me to get to your Tamworth branch to get it sorted.
12. I went straight to your Tamworth branch and after examining the fault I was told the reason no washer was put on was because when they ordered the new nut it didn't come with a washer, the other front wheels nut had the washer bonded to it which is why it was OK.
13. A washer was duly added and when I left I asked if their was anything else I should look for but was told everything would be OK and not to worry.
14. The following day, Tuesday, at around 8.15pm I was on the A5 bypass doing 50mph with my 2 children in the car when the brakes at the front locked causing me to skid on the damp road for around 150 yards.
15. We got out of the car and I tried in vain to push the car to the side of the road but the brakes had locked solid.
16. I called the police as the car was in a dangerous position and the RAC to assist.
17. The police arrived and tried to move the car but it was going nowhere, the RAC arrived and I was told the RAC van would not be able to tow the car because the wheels would not go round, a flatbed truck was called and my car at around 10.30pm was removed from the A5.

My Comments:
A. An MOT is to give all defects that would cause an MOT failure, it took 3 attempts for all of mine to be found why?
B. On the Saturday my brakes had problems I was going to a firework display in Birmingham with my children, if I had taken the car I hate to think what might have happened if the brakes had failed on the motorway.
C. Calling out the RAC caused me to loose my 20% no claims and 1.5 hours work time to get the car to you.
D. Regarding you as the expert when it comes to car repair I would have though knowledge of how brakes needed to be locked in position, i.e. a nut and washer was basic car mechanics, the RAC man spotted it straight away.
E. The police informed me how lucky I and my children were when the brakes locked, because I didn't put the brakes on via the peddle the tail lights would not have come on and if their was anything behind me at the time it would have ploughed straight into the back of me.

My Conclusions:
i. I was given poor service in the first instance over the MOT bill rising after each test/retest when the object of a test is to give all failure points so a decision can be made on the viability of repairs. For this reason I am reporting the matter to VOSA.
ii. My car was not repaired to a sufficient standard in the first instance with a washer not being supplied or suitable fixing similar to the other bolt holding the brakes the other side with the washer built in, this I regard as incompetence and will report it to the appropriate governing body / authority who overseas your type of business.
iii. I will be getting an independent report on the brake lock failure and take appropriate action on its findings which may involve getting a solicitor specialising in motor claims involved.
iv. I will be keeping the police informed as the officer who was at the scene was a vehicle inspector, I don't know if the police may require further action after the vehicle inspection.
v. Currently I am using public transport, taxi's etc. A major problem for me is that my job requires me to have my own vehicle, last week I was unable to visit our main clients and had to be chauffeured to a site in Burton as I have no car. As of yet it has not been put to me directly that my job requires a car or I don't have a job, if it does come to that, I will in the short-term hire a car.
vi. Socially so far I have had to cancel the following, pool semi-final (I was on the way their when the brakes locked), cinema (I had 4 tickets to "Law Abiding Citizen" at Star City), playing squash and visiting relatives.
andycs Avatar
7y, 4m agoPosted 7 years, 4 months ago
Options

All Comments

(15) Jump to unreadPost a comment
Comments/page:
#1
Mr Tyre??

sorry-- lol

It's completely exhaustive ( you've covered every point you possibly could have )

What do you want to happen next?

State what you wish for them to do for you. Express your terms.

Give them a time to fulfil them by.
#2
never heard of mr tyre-is it like kwik fit? would never let them mot a car tbh-of course they are going to find all sorts of "faults" that they can make some money out of.

seems a strange way to do an mot-they took it somewhere else? they dont actually do mots but they do mots? weird.
#3
Final paragraph:
Say that you have suffered a great deal of stress and distress.
State the total amount that you are 'out of pocket'
State that in the first instance you are prepared to give them the chance to make full reparations.
Give them a time frame in which to reply to you.
State that you will be looking into, at least, small claims action if you do not have a satisfactory response and that further costs are likely to be incurred by you as a result of their negligence.



Should be 'there' not 'their', on the way to pool semi-final.
#4
Also ask for a courtesy car, if you want to risk any vehicle associated with them. They sound like complete cowboys.
#5
Thanks for advice so far.
Just had a call from the head office of Mr Tyre, general manager is coming to see me at work on Wednesday dinner time, how should I play it?
Thanks in advance.
#6
andycs
Thanks for advice so far.
Just had a call from the head office of Mr Tyre, general manager is coming to see me at work on Wednesday dinner time, how should I play it?
Thanks in advance.


Have what you want to happen clear in your thoughts.

You havent yet shared that with us so I can't say if its appropriate.

I'm assuming you want some form of financial reparation?
#7
ClarityofMind
Have what you want to happen clear in your thoughts.

You havent yet shared that with us so I can't say if its appropriate.

I'm assuming you want some form of financial reparation?


Correct + the car being put right.
What do you think is a reasonable amount of compensation?
#8
andycs
Thanks for advice so far.
Just had a call from the head office of Mr Tyre, general manager is coming to see me at work on Wednesday dinner time, how should I play it?
Thanks in advance.


Clearly your e-mail has got him worried.
Have the total costs worked out clearly on paper.That should be the minimum for financial reparation.
Do you want a courtesy car?
Do you want to press for a free replacement vehicle?
Make sure that you have the insurance side of things crystal clear.
Hint at dark things re negligence, MOT authorisation, non-road worthy vehicle. Drop 'Watch Dog' into the mix!!
Make sure that any offers he makes are on paper. Don't take his first proposal, say you want 24 hours to consider.

Good Luck.:thumbsup:
#9
andycs
Correct + the car being put right.
What do you think is a reasonable amount of compensation?


Have some quotes done of how much it will put the car right. Get the best couple in writing and take them to the meeting with you.

IMO, you're incredibly unlikely to get anything for your inconvienience, " pain or suffering". I know that might seem unfair but it's a basic fact that you cannot quantify the danger your children were in with a financial sum. Even the courts would be unlikely to award you a financial amount for that. So anything you get in those terms, see that as a positive. The company won't wish for you to go to court ( or to the media ) though. They'll want to come to a mutually appropriate agreement.

Most importantly they need to either fix the car to an appropriate standard or pay you to have it fixed elsewhere.

Keep the meeting friendly and relaxed, the communication will be easier then.

Good luck :)
#10
Your front tyres may need looking at too after locking up for that distance.

Obviously don't get then to fit them though.

ATB, sound like a right pigs ear was made of it.
#11
TBH mate, you sound like some1 who has had too much patience! I think teh advice on the board ahs been pretty good. A negotiation of nay kind, just make sure you have two things in you mind clear.

What is the min compensation you are willing to accept.
What is the amount of compensation you would like.

Start from the "would like" to "min you will accept".

Good luck and pls let us know what eventually happened!
#12
unileeds
TBH mate, you sound like some1 who has had too much patience! I think teh advice on the board ahs been pretty good. A negotiation of nay kind, just make sure you have two things in you mind clear.

What is the min compensation you are willing to accept.
What is the amount of compensation you would like.

Start from the "would like" to "min you will accept".

Good luck and pls let us know what eventually happened!


Please!
#13
unileeds
TBH mate, you sound like some1 who has had too much patience! I think teh advice on the board ahs been pretty good. A negotiation of nay kind, just make sure you have two things in you mind clear.

What is the min compensation you are willing to accept.
What is the amount of compensation you would like.

Start from the "would like" to "min you will accept".

Good luck and pls let us know what eventually happened!


Your right, I'm on HUKD every day so will post Wed afternoon for anyone interested how I got on, and maybe give me some more advice with what will have been discussed, and how I should proceed.
#14
News>?
#15
Sorry, still sorting things out, will post if anyones interested the complete finished saga Thur 26th Nov.

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!