Car Repair Bill much higer than estimate! - HotUKDeals
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Car Repair Bill much higer than estimate!

mr keys Avatar
9y, 5m agoPosted 9 years, 5 months ago
Hi Folks,
Not sure if this the right area for posting, but any help would be welcome.

I took my car in for a rebuild on my transmission. asked them for a "ball park" estimate while I was there. he said the transmission would be around £1000.00 and the labour £500.00 I told them if it goes much above that to call me

I had the head gaskets replaced by them a month prior for £2000.00.
I informed them that if this repair went much above £1500.00 it would exceed the value of the car, hence the request to call me .

Got the call last week and the bill for £2800.00!! I asked them why you did not call me, they could not remember me telling them to call if over £1500.00
So guys, where do I stand on this? They said I can pay for the transmission £1475.00 and they would sell the car for me to recover their labour costs and charge me a small commission for selling the car!

What recourse if any do i have here?
mr keys Avatar
9y, 5m agoPosted 9 years, 5 months ago
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Comments/page:
#1
It would actually help if you mentioned what car it is and more details on it :giggle:
#2
dark_shadow
It would actually help if you mentioned what car it is and more details on it :giggle:


Well, it is a 1999 Cadillac Seville, what details do you wish to know?
I am interested in the legal aspects of this, regarding payment.

I do not really want the car back as i have bought another one as they had trouble getting parts for over two months.
#3
The figures sound very epensive!!

Don't know of any head gaskets that cost £2000!!!!!
#4
Yes indeed it is lot of money, but due to design of the car you have to drop the sub frame and remove the engine to replace the head gaskets. One of the downsides of owning a Cadillac I suppose.....
#5
I think that's very poor service from the garage - when I had a Rover Metro 1.1S which really wasn't worth much the garage never went ahead with any work until they phoned and confirmed it with us. Simply because they knew the car was worth nothing and any work may well not be worthwhile.

Your garage should be the same and from what you've said it sounds like they had a rough idea of the car's value.

From a legal point of view, I've no idea where you stand although without anything written down I think it's going to be tricky.

Good luck though, sorry to hear you've been screwed over like that.

John
#6
[COLOR=Black]My advice:

Call other garages - get quotes (NOT ESTIMATES) to ascertain if the bill was reasonable as under the Supply of Goods and Services Act 1982 the garage must exercise reasonable care, within a reasonable time at a reasonable cost.
[/COLOR]
This means you have two options:

Dispute the work as unauthorised as your authorisation was limited due to being subject to verbal approval if it exceeded the limit you set of £1500.
The problem here is no proof - it's your word against theirs. You can either:
A ask them to undo the work and return your vehicle (no obligation but they may anyway)
B Pay under protest then pursue them for reimbursement using an arbitrator from the Garage Trade Association or the Courts.
Make sure this is clearly under protest - write it on the bill, payment method, everything. If you do not pay they will have a lein over the car and will keep it!

B Advise the garage in writing that you are not accepting the price and are paying purely to get the car back, and giving them a specified period in which to reimburse the disputed amount. You may ultimately have to pursue your claim - again clearly make it obvious you are paying under protest.


Whatever you do do contact Trading Standards, and in future get a bloody written quote. A "ball park estimate to fix it" is too vague and WILL almost always result in problems. Get a signature on the quote.
[COLOR=Black][/COLOR]
#7
I think the phrase ''They saw you coming'' is appropriate here.:-(
As sean said in his post that ''If you do not pay they will have a lein over the car and will keep it!''.If you are not bothered about getting the car back just let that happen.
You will have lost your car,but that sounds better than paying a repair bill for more than the car is worth.
#8
I havent got anything useful to add but thought I'd share some sympathy with you for your situation.

Apart from that take seans advice and start doing it sharpish
#9
bazr
I think the phrase ''They saw you coming'' is appropriate here.:-(
As sean said in his post that ''If you do not pay they will have a lein over the car and will keep it!''.If you are not bothered about getting the car back just let that happen.
You will have lost your car,but that sounds better than paying a repair bill for more than the car is worth.


They can still sue for the outstanding balance if there is any though which could prove problematic. Not too likely though.

£4800 in repairs in this short space of time does indicate over the top prices, at least prima facie. Best to mention both repairs to TS if you contact them.

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