Last month I purchased Dell Inspiron 17 from Carphone Warehouse, and Windows 7 upgrade was advertized as free, but at that time it wasn't released from Microsoft.
Yesterday, I received a letter stating that I would get a £15 refund for Windows 7 upgrade.
The content of the letter:
We're sorry - we made a mistake when we explained your Windows 7 upgrade.
When you bought your Dell Inspiron 17 from our website / call center, we said you would be eligible for a free upgrade to Windows 7. However, we didn't tell you that the manufacturer would charge £15 post and packaging to send the software to you.
This is an important piece of information and we should have made it clear. We're very sorry for this oversight, and we're sending you a cheque to make up for it.
What happens next?
You'll be sent a cheque for £15 to compensate for our mistake and any inconvenience caused. The cheque will arrive in the next 14 working days - you don't need to do anything.
If you have any other questions, give us a call on 0870 087 0168 and we will be happy to help you. If you haven't upgraded to Windows 7 yet, you can find our more by visiting http://www.carphonewarehouse.com/windows7upgrade.