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carphone warehouse cashback

m623d Avatar
9y, 5m agoPosted 9 years, 5 months ago
In november last year I renewed my O2 contract and negotiated a phone for £60, £6.99 a month (400 free weekend calls)(special contract, been on it for 2 years) and £150 cashback.
The cashback was suposed to be automatically sent out in 2 payments without me having to send my bill in and claim for it etc. 1st one on the 4th month (Feb07) and the 2nd on the 10th month (Sept07)
I still haven't recieved my 1st payment and have rang them on 4 occasions, each time to be told it will be with me within 30 days. They say each time I ring that it hasn't been put through the system.
Anyway, getting really fed up with them now, I'm sure they would be chasing me for money if I stopped my direct debit.
What can I do?
Do I have grounds to cease my contract?
Thanks
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m623d Avatar
9y, 5m agoPosted 9 years, 5 months ago
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#2
Thanks, had a read through but cant see anything related to my problem.
[mod]#3
I'd have to say no as your contract is with o2 and your issue is with the Carphone Warehouse. :-(
#4
yea, I thought that too.
Dont really want to finish the contract as I wont get another £6.99 tarrif if I do.
But what can I do if they dont pay up?
They aren't disputing I am entitled to it, it just isn't getting paid
[mod]#5
m623d
yea, I thought that too.
Dont really want to finish the contract as I wont get another £6.99 tarrif if I do.
But what can I do if they dont pay up?
They aren't disputing I am entitled to it, it just isn't getting paid


Get in touch with your local Trading Standards. They should take this up for you. :thumbsup:
#6
m623d
.....Anyway, getting really fed up with them now, I'm sure they would be chasing me for money if I stopped my direct debit.
What can I do?
Do I have grounds to cease my contract?
Thanks


Dont stop Direct Debit; it will put you in more trouble. Your cashback offer is from CPW whereas the contract is with the relevant network. Even if CPW goes down the drain, you still have to stay for the minimum agreed period :)
#7
ok, just an update.
I rang CPW again and eventually got put through to a manager after alot of argueing.
Anyway he has organised the payment himself and said he would send the full £150 instead of me having to go through all this again in a couple of months for the remaining £75.
He said it should be with me in 10-14 days, so lets see.
#8
m623d
ok, just an update.
I rang CPW again and eventually got put through to a manager after alot of argueing.
Anyway he has organised the payment himself and said he would send the full £150 instead of me having to go through all this again in a couple of months for the remaining £75.
He said it should be with me in 10-14 days, so lets see.


Glad to know that. CPW has grown substantially but not their CS department. Nevertheless, they are still one of the best :)

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