Got a Grifin iPhone 3G Case yesterday for £19.99 (got robbed!!) at CPW. Wasn't happy with it so went back to store for return/refund. The guy at cash counter says they don't provide refunds on returns but they can provide me with voucher which I can redeem back anytime (within 3 months).
Asked him if I can use it online - he said he wasn't sure... telephone order - same answer. Another CPW store - Yes.. (might be..). He was on his Command Prompt for quiet long time (I can't believe retailers use such a crap/junk software even in 2008ss) and gets back says.. We're done.. (WTF?).
He explained he credited my account with £19.99!! I was confused... what account.. where.. how? Explains me he credited £19.99 on my Name & Address. Next time I visit any CPW for purchase just need to remind them about it and they will discount £19.99 and also explains I can't use it for top-up voucher!
I mean WTF? I can't understand.. I asked him for a reference number. he said they don't have one.. Asked for print out of the screen which says £19.99 credited .. he said he can't take print out from that screen.
I'm feeling so gutted! Can someone who has had such experience or knows what to do on such occasion help me out please?
Thanks so much in advance!