Carphonewarehouse - why isn't the airtime on the sim when you get the phone. - HotUKDeals
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Carphonewarehouse - why isn't the airtime on the sim when you get the phone.

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I have now ordered two phones (PAYG) that included £10 of airtime. On both occasions the airtime was not on the phone and nor did it appear the 8 days after the purchase as suggested. Why does the cus… Read More
diabeticguy Avatar
9y, 3m agoPosted 9 years, 3 months ago
I have now ordered two phones (PAYG) that included £10 of airtime. On both occasions the airtime was not on the phone and nor did it appear the 8 days after the purchase as suggested. Why does the customer have to start a wild goose chase on the telephone looking for a product that they have paid for.

In my opinion this is verging on theft.
diabeticguy Avatar
9y, 3m agoPosted 9 years, 3 months ago
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Comments/page:
#1
Bought 3 and havent had a problem, took approx 8 days from first use for the credit to appear

They say on their website its to stop the courier using it or something???
banned#2
well it certainly wont go on till you have passed your return date, other than that it should go on when stated, i suppose they cover there backs until pushed - lol
#3
Have u registered the sim on the virgin mobile website? £10 + £2 bonus registration credit appeared next day.

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