CD/DVD Drive not working - Can you help please? - HotUKDeals
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CD/DVD Drive not working - Can you help please?

bargainbetty Avatar
8y, 9m agoPosted 8 years, 9 months ago
Hi, I'm after some help (again!) .. the dvd drive isn't working on my pc, it's not even listed in 'my computer'! I've tried troubleshooting, rolling back driver, updating driver but still isn't working. The drive isn't lighting up and when I put a cd-rom in, it doesn't do anything - can anyone suggest anything please?
bargainbetty Avatar
8y, 9m agoPosted 8 years, 9 months ago
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#1
Soulds like a power issue if the button isnt ejecting the drive, you may have to take it apart and check the power cord going to the drive
1 Like #2
is it spinning up if so try a new ide/sata cable or check its connection
if not and it wont even open try the power connector
1 Like #3
Thanks, it's not spinning up. How do I check the power cord? What am I looking for? Sorry to sound so thick (it's because I am lol, when it comes to computers of course)
#4
yeah i guess you could try that, i would have said from experiance a device not listed in device manager, ejecting or showing status LED probably has a duff cable or has come out
... if thats even possible.. lol sometimes there quite a struggle to get out!
#5
I'm having a similar problem, though mine is listed in device manager. I can't even get my external cd drive to work, really not sure what to do
#6
you need to go into the actual computer itself...
so make sure you disconnect from the mains power.
find the rear of your device
http://members.fortunecity.com/overclocker/images/cdrom.jpg<- the plug on the right is the power cord.
This is if yours is IDE.
http://www.pcstats.com/articleimages/200708/LGGSAH62N_sata2.jpg<- the plug to the left is power cord,
This is if yours is SATA
If it doesnt work after wiggling it and checking its in right, perhaps try connecting the same cable to another device like the hard disc?
If the cord powers another device then your CD ROM maybe busted
#7
mine is listed in device manager and says this device is working properly, but when I try and search for the drive under 'my computer' or using windows explorer it's not listed....
ibullen9, when I click on that link it's just showing me an image
#8
ah ok, but still no power?

I would try removing it from the device manager then reboot the system perhaps your operating system (im assuming windows) will find it and re-install itself.
#9
ok I'll try that, if it doesn't re-install itself what do I do then? I have back up copies but wont be able to load them on if drive isn't working?
#10
well the thing is if it doesnt locate the CDROM then its likely to be a hardware issue or power related rather than software or operating system problem..Also your OS will have generic drivers for this device somewhere so there isnt a major need for a backup.. allthough you maybe should make a restore point incase all goes belly up..
Sometimes the CDrom can go missing because of recent updates of software you have installed. Ive never personally had this but it is reported as a common issue O_o
#11
Ok, thanks I'll try it and let you know how I get on ..... fingers crossed. Thanks for your help x
1 Like #12
Do you have more than one drive fitted or spare cables? If so try connecting to these to see if power is available.
1 Like #13
yes that is a good idea... didnt think about that O_o
#14
I tried uninstall/reinstall but it's still the same.
Murielson, no it only has the one drive - it's on the laptop oops sorry never mentioned it
1 Like #15
Right click 'My Computer'

click 'manage' then click on 'disk management'

is your CD-ROM drive displayed if so right click on it and select 'change drive letter and paths' and check it has been assigned a drive letter if not give it one.
#16
Thanks Alfonse, I done that but the drive isn't listed ... all I get is the C drive and and Recovery
#17
bargainbetty
Thanks Alfonse, I done that but the drive isn't listed ... all I get is the C drive and and Recovery


Laptop drives to tend to die, if you haven't already take it out and pop back in but other than that it sounds pretty dead.
#18
hmm, have you tried to physically unmount the cdrom device? i realse that the images i sent you are of no relivance to a laptop :P
#19
Alfonse
Laptop drives to tend to die, if you haven't already take it out and pop back in but other than that it sounds pretty dead.


this is true, i have 2 old laptops here and both of which CDrom drives are failed! If it is gone you can share a cdrom from another computer (assuming you have another computer) so all is not lost!! lol
#20
How do I take the drive out? Do I just pull it out?
Yes I do have a desktop aswell, thanks for the tip.
#21
some have little clasps which you push, in much the same way you remove the battery pack.
some have screws but i wouldnt recommend taking random screws out of your laptop else it might endup like this one http://www.echotrips.com/blog/uploaded_images/laptop-777533.jpg
#22
hahahaha yep I can see me managing to do that lol

I've had a good look and it seems that it must be screwed in as I can't see or feel any clasps etc

Thanks everyone for your help, I really appreciate it x
#23
ibullen9
some have little clasps which you push, in much the same way you remove the battery pack.
some have screws but i wouldnt recommend taking random screws out of your laptop else it might endup like this one http://www.echotrips.com/blog/uploaded_images/laptop-777533.jpg


You should put this on ebay, they sell worse ones for £ 100+, they even state NOT WORKING and some lunatic buys it !
1 Like #24
if you can get it on device manager, right click on it and check for an error number
#25
Thanks pcfairs, I've just tried that but it's not showing an error number. I then clicked on the 'scan for hardware changes' but still nothing happened. Think I might throw it at the wall and see if that helps!!!
1 Like #26
the fact u can eject it says theres power,
if u can see it in device manage the electronics/interface are fine
these things are direct motor drives, and yours sounds burnt out time for anew one, approx [email protected]
#27
Thanks maddogb, I can't eject it I have to put a pin in to the little hole to open the drive but thanks for telling me about ebuyer, I'll have a look.
#28
I thought I posted in this thread but obviously it didnt go through.

I suggest you take a look here: http://support.microsoft.com/kb/314060
After you remove a program from your computer, you can no longer access the CD drive or the DVD drive successfully. The CD drive or the DVD drive does not appear


It may or may not be this issue, but its worth a shot!
Good luck.

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