CEX are ripoffs - HotUKDeals
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CEX are ripoffs

saayinla Avatar
8y, 8m agoPosted 8 years, 8 months ago
I bought an item online at cex because i couldnt find one in the shop, only to be sent the wrong item, i called up and told em i got the wrong item, guyi spoke with said, send it back and we ll send a replacement and I asked about the cost of sending back and he said, enclose the receipt for the postage and it will be refunded.
the item i ordered is no longer in stock so i got refunded back my momey but not the postage, called up again minutes ago to query this, guy said point blank, i cannot get my money back, I asked him am I gonna be out of pocket for 4 quid for your mistake , he said he's not saying that but I STILL CANNOT GET MY MONEY BACK.
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saayinla Avatar
8y, 8m agoPosted 8 years, 8 months ago

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I think you might need to change the title to something a bit less inflammatory (admin might be worried in case he gets sued!). Maybe something like "poor customer service from CEX"
Next time get any promise in writing. :)
better now?
better now?
I think so.......
That's not on ! how about trading standards, Watchdog ?
Four quids not a great loss but I think the principle really does matter here.
keep calling thats what i do till i get my way works every time!
DSR state you must get your money back, they are bound by the DSR when you buy from their site, ask to speak to a manager and quote this

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