Hi, I have recently ordered £62 of dvds from Cex online & have provisionally entered my debit card details to pay for the order, I then want to send my Cex vouchers by post to pay for the order so they will refund my debit card.
My 2 questions are:
1. When I ordered it said I will get an email to say my order has gone through (how long does that take, as I can't send my Cex vouchers until I have that email, as so far when I log into Cex, I can't find this order anywhere, so I guess I just have to wait until they email me. The only reason why I am worried as it says in the FAQ: "Should the voucher/s be received after three days of the date of the order, or should the voucher/s be invalid, CeX will return the voucher/s to the customer and not issue a refund to the original method of payment to the value of the voucher/s."
So Cex only give you 3 days from when you order and I know they are really slow acknowledging they have received items from me previously (in the past I have sent them items to get the vouchers by recorded delivery & from the date on the royal mail website it said they received them, it took a further 2 weeks & several emails until on their website their status changed to received & testing) so I am thinking it will take several days at least until I have an email about my order.
2. My second question it says to send vouchers by special delivery. That is £4.30 has anyone just send them by recorded delivery 1st class before and was your transaction successful.