I thought you may be interested in my experience in CEX today.I popped in and wanted to trade in some games for credit as I wanted to buy a copy of Assasins Creed Brotherhood so as to get a great deal at the local Tesco Extra on Homefront.
Firstly, I had some sealed unused PC games, but unwrapped them because every time I had taken them in previously, they had moaned and unsealed them in front of me to check all was well with the disc.The guy behind the counter said he couldnt take them as they were unsealed.What I mug I was.I genuinely thought I was saving a bit of time and doing them a favour.
Then, whilst processing some other games (the store was really busy) all other customers wanting cash were being told they had no cash and were offered store credit. In another queue, however, a chap turned up with some new Homefront and a Helgast Killzone 3 and the manager all of a sudden pops £260 cash out of the till.One rule for 1and 1 for another?
Whilst I was trading in, the chap behind the till asked if I was buyng the game for the Tesco Deal and not to bother.He added that some of his team had taken some of their stock to Tesco to trade in and that they were having IT problems.
Whilst I was there, the staff consistantly talked amongst themselves and didn't intract with the customers at all.Just as I was leaving, the guy I assumed was in charge was talking with another employee and said he had called Tesco and that everything was now fixed, and so he was going to go down there and trade in some of his stock.
Now I have traded with CEX online and I have found the sevice efficient-it does exactly what it says on the tin.CEX offer a useful service that I have used many times.However, I found their face to face service cynical and rude so I thought I'd share.