CEX STAFF AND TESCO HOMEFONT OFFER!! - HotUKDeals
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CEX STAFF AND TESCO HOMEFONT OFFER!!

Congleton44 Avatar
5y, 8m agoPosted 5 years, 8 months ago
I thought you may be interested in my experience in CEX today.I popped in and wanted to trade in some games for credit as I wanted to buy a copy of Assasins Creed Brotherhood so as to get a great deal at the local Tesco Extra on Homefront.

Firstly, I had some sealed unused PC games, but unwrapped them because every time I had taken them in previously, they had moaned and unsealed them in front of me to check all was well with the disc.The guy behind the counter said he couldnt take them as they were unsealed.What I mug I was.I genuinely thought I was saving a bit of time and doing them a favour.

Then, whilst processing some other games (the store was really busy) all other customers wanting cash were being told they had no cash and were offered store credit. In another queue, however, a chap turned up with some new Homefront and a Helgast Killzone 3 and the manager all of a sudden pops £260 cash out of the till.One rule for 1and 1 for another?

Whilst I was trading in, the chap behind the till asked if I was buyng the game for the Tesco Deal and not to bother.He added that some of his team had taken some of their stock to Tesco to trade in and that they were having IT problems.

Whilst I was there, the staff consistantly talked amongst themselves and didn't intract with the customers at all.Just as I was leaving, the guy I assumed was in charge was talking with another employee and said he had called Tesco and that everything was now fixed, and so he was going to go down there and trade in some of his stock.

Now I have traded with CEX online and I have found the sevice efficient-it does exactly what it says on the tin.CEX offer a useful service that I have used many times.However, I found their face to face service cynical and rude so I thought I'd share.
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Congleton44 Avatar
5y, 8m agoPosted 5 years, 8 months ago
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#1
worst company ever i was told i couldn't trade fight night champion with the online code unused because it wasn't sealed i didn't think they were allowed to take sealed games
#2
davver99
worst company ever i was told i couldn't trade fight night champion with the online code unused because it wasn't sealed i didn't think they were allowed to take sealed games


That's fair enough though really, there is no really quick way of verifying that the code is indeed unused.

Josh
#3
I've went to CEX a few times, the staff are not polite, they do talk amongst their staff. It makes you feel uncomfortable, they don't even say thanks or anything!!
#4
I agree-one staff member said 'Give us a £1'.This customer looked at him and the staff member said 'I thought you knew your maths? It comes to £59 and I want to give you 3 x £20's' .TH ecustomer just looked at him and looked scared!
#5
They've been like that for years.

I have only tried to trade in games at CEX once in my life. Never again.
#6
some really weird people work in CEX
#7
tesco all the way!! went to trade game at tesco and they were great and a good price x
#8
Perhaps it's minor OCD but I prefer to peel them off so they didn't look scruffy. It's also a little bit like the Obi strips on Japanese CD's.
When I take them to trade they always think they are new with the seal intact :|

Edited By: MBeeching on Mar 19, 2011 00:59
#9
I personally dislike their store customer service. I have used 5 cex stores in the past, and at a push i would say 2 offer decent customer service.

All seem to be emo' and goths working there, makes me think its has to be a necessity of the job role ;)

Their online customer service is ok, few times i have used their online customer service, they have been polite.

But the store one is a different story. The manager at my local shop behaves in such a snotty manner, you would think he is the richest person in the world, who doesnt give 2 hoots about anyone.

And i too have seen their talking amongst themselves attitude and being biased who to give cash or not.

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