Chances for a refund from O2? - HotUKDeals
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Chances for a refund from O2?

Mclovin Avatar
7y, 1m agoPosted 7 years, 1 month ago
I bought an iphone about 10-11 months ago and it keeps dropping calls and generally just being a terrible phone! I have the box and the original recipet from when i bought it from 02 on PAY as u go.

Whats the chances of a refund or a new phone if i take it back to the store 11 months after i bought it? The phones signal contasntly cuts out as does the internet!
Other Links From O2:
Mclovin Avatar
7y, 1m agoPosted 7 years, 1 month ago

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(13) Jump to unreadPost a comment
Yes should be fine, but they will send you a refurb.
Yes should be fine, but they will send you a refurb.

so that will have like scratches on? :S
so that will have like scratches on? :S

May have a few light scratches on. Luck of the draw. If its had a new screen then it will have a new case.
At this time of year i'd go and complain loudly in store,i'm sure they'll be happy to replace it on the spot :thumbsup:
If you take it into an O2 shop, they'll just send it off for repair.

If you want a replacement, take it into an Apple store, then if they cant resolve the issue, will give a replacement.

However, missed and lost calls isnt something they'd be too interested in, since its a network issue.

I have the same issues and concerns. As a device, the iPhone is nifty. For its basic function of making and receiving calls, its complete pants. I'm on my 3rd one now and they have all dropped and missed calls. I work in Ctl London in a 5* signal location. I blame 3G saturation and O2 for the problems though. Obviously they are not going to admit this, though in the Apple store they did give their unofffical verdict on O2 being the cuprit! (And I'd imagine one of the reasosn its no longer O2 exclusive!)
Check this out: HERE
the porter
As guv said o2 will just send it to apple and as its a network issue they wont do anything imo
trust you to work in a 5 star signal location only the best egh guv ,but i dont have any signal issues down here o2 and vf are the best round here for me, but as vf and o2 have joined forces it should get even better soon

LOL...... Well 5* is just a name I made up (perhaps I shoulda said 5 bar!)......... but I work within 100 yards of Waterloo mainline station - so I'd expect it to be spot on in that location. However, even at home, 2G and 2.5G on older phones is spot on. 3G fluctuates wildly. Had the exact same issues with T-Mobile also.

Strangely, with both operators, the service was excellent in the begining. Then after 3 months or so the problems started. Makes me wonder if a new Sim is given priority weighting when its first registered. Got no idea how this all works - but again, the suggestion from O2 to swap the Sim kinda infers this in a way!


Waasat? Voda and O2 joined forces????


Waasat? Voda and O2 joined forces????

As far as I know they are just sharing infrastructure, not merging, it was announced earlier this year.

How far they are along that plan I have no idea
As far as I know they are just sharing infrastructure, not merging, it was announced earlier this year.

How far they are along that plan I have no idea

Ah OK....... No real relevance then really.

I'll still connect to the saturated O2 network where I work.

Funily though, one of the guys I work with was just given an iPhone on O2, but actually uses a Blackberry on Voda as his main phone. He commented earlier this wekk on how poor the O2 network was on his iPhone.

Obviously O2 are never going to admit their network is full of holes, but nontheless there definately are major issues.
the porter
it must be relevant surely or else why bother doing it if they use each others masts ,then if its bobbins on the o2 signal it will use vfs or is that not how it will work?

Yes, that is how it will work.

However, each time it moves from O2 to Voda, you will be without ANY signal. Fair enough when there genuinely isnt a signal, but not in Central London, where you would expect EVERY phone operator to have sufficent coverage, except in perhaps exceptional circumstances like NYE for example.

I was hoping that each mast would have an operator signal for Voda-O2 (ie single operator) with a larger capacity everywhere. Jumping from O2 to Voda and vice versa isnt a good option IMHO.
What version of the iPhone have you got, and how big is it? If it is 16gb+ It might be worth complaining about it, as they might exchange it for a 3GS. Company director here recently cracked his old 3G, and got a direct replacement to a 3GS at an Apple Store! Anyone else have any similar experiences?
Sorry I forgot that he forked over £130 to fix the screen lol *fail*
O2 probably wont refund due to the fact that you've known about this problem for ages and only just complaining now. However, no harm in complaining further if stores wont help you...try this address:

O2 Complaint Review Service
PO BOX 302

Or e-mail [email protected]

Also chances of a new phone = nil.

They'll send for repair as within 12 months but then you'll get it back 'repaired' and that can happen 3 times before they replace it (with a refurb handset).

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