I need some help from some Hotukdeal pros about this issue.
Basically I went to get contacts fitted at D&A, paid for the fitting trial (£27), and everything went smoothly till we sat down to work out a purchase plan. I decided I wanted to buy the next 3 months in bulk, for which I was quoted £130 in total. At that time I trusted the optician, and she said it was a fair deal, so I took it. This was yesterday.
Later last night, I went home to check, and to my shock found that Asda and Sainsburys were selling exactly the same brand and type of contacts for around £45 for 3 months worth! Of course I was very shocked to find that I am being overcharged 3 times.
Today I went back to D&A, and enquired about it, and was told that that was their price, and it was high because it included free service (e.g. if my eyes feel irritated I can go back). I told them that I do not believe that service costs an extra £90 for 3 months, and that I would be travelling most of the summer so won't need their services.
At which point the optician refused to give a refund. Now I know by law refunds are not given just because of change of mind, but I haven't even received my contacts yet (it takes 3 working days to arrive), so does that change anything? Also she said that they needed to be "specially made" when I know for a fact that mine is not customized (its a standard prescription,axis,cyl,etc from Johnson & Johnson).
What are my options here?