This is the first time I've had to do a chargeback and it hasn't gone very smoothly so I am looking for some advice.
Last month I noticed a charge for a £63.64 purchase on my credit card that I never made.
It was payed to Zimusofts paypal account.
Apparently they sold me a DragonFireSDK.
It's developmental software for creating iPhone apps.
I never made this transaction.I don't even own an iPhone.
I certainly can't create software!
Anyway did a chargeback and got the money back.
But now Zimusoft are refuting the chargeback, saying I did order the DragonFireSDK and my bank now wants a letter from me knowing why I am disputing the transaction.
What do I say in the letter?
Just say 'look I never bought this, nor did I receive it'
Is that enough?
Also, how could this happen?
'This was an ecommerce transaction made through PayPal that was initiated by your cardholder.
Transaction details are included for this purchase.
AVS was a match'
What is AVS?
The number on the back of my card?
Should I have cancelled my card by now?
On a side note maybe,
On the day this transaction took place, I did use my credit card once, to buy something from CEX.
Ignore that the CEX transaction took place 1 1/2 hours after the Zimusoft one.