I've been claiming cashback since 2003 and had not missed any claims except with CHATTERBOX who have been delaying payments since March 2007. After exhausting all gentle ways, I'm taking them to court (sure many others are doing the same...). Today, they've something to say.. be patient or we will cease trading :)
Firstly thank you for your custom which is much appreciated and valued.
Recently there has been a serious delay in cash back payments. For this we apologise unreservedly. In well over 10 years in this business it is the first time that we have not been able to pay cash backs.
We believe that you are entitled to know why these delays have occurred and this letter is being sent to you so that you will know what has happened. For many years chatterbox.com worked on, and budgeted for 100% redemption of cash backs in relation to all cash back promotions with customers. However, in recent years, there has been a change of emphasis by telecom operators (and by one operator in particular). As a result we were put in a position whereby we adopted a 40% redemption model. This model was based on the business assumption that only 40% of all customers would claim their cash back. This model, however, proved to be wrong as the redemption actually was approximately 80%. As a result the company’s financial resources were drained. We believe that the problem which we have faced has been caused by the large corporations which introduced the 40% model. We are taking legal advice as to whether we have a claim against these companies. As you will appreciate, we are not at liberty to disclose a great deal about these issues at the present time.
In addition, commission due us from a particular network for significant quality business introduced to them has not been paid to chatterbox.com. This has caused us further difficulties.
We are now looking for ways to recover our position. For over 3 months our policy, deliberately taken, has been to cease any cash back business.
chatterbox.com was and still is facing a huge problem as a result of the actions of certain networks. These networks were warned by us about dealers making customers offers that were uneconomical and unsustainable. They did not listen to us. The outcome has been losses for customers and chatterbox.com.
Please also be aware that we have ourselves have voluntarily been to Trading Standards to present our case.
Our overriding purpose over the past few months has been to get our customers’ cash backs paid. Please note that over the years we have paid well over £6million in cash backs. Over many years chatterbox.com has always acted ethically, morally, legally and has established a strong brand. We are not a multi-national conglomerate, but a small private business that has always put the customer first. It still has excellent relationships with major networks and manufacturers at a very high level.
If circumstances permit, it is our intention to find some method of rewarding customers for their patience.
Our proposed steps going forward are:
· Seek payment to customers via negotiation with Networks.
· If the above fails, pursue legal proceedings
· Seek the involvement of OFCOM, OFT, and the media
Please be patient in pressing us for your money, our sole objective is to get you paid. If you insist on immediate payment we will have no choice but to cease trading. If you give us time we will not rest until these cash backs are paid in full. If not, regrettably there will be nothing. Please, once again, sincerest and deepest apologies.