Chatterbox Cashback issues: Any customers here?? "Wait or we cease trading" - HotUKDeals
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Chatterbox Cashback issues: Any customers here?? "Wait or we cease trading"

edi Avatar
9y, 2m agoPosted 9 years, 2 months ago
I've been claiming cashback since 2003 and had not missed any claims except with CHATTERBOX who have been delaying payments since March 2007. After exhausting all gentle ways, I'm taking them to court (sure many others are doing the same...). Today, they've something to say.. be patient or we will cease trading :)


Dear xxxx

Firstly thank you for your custom which is much appreciated and valued.

Recently there has been a serious delay in cash back payments. For this we apologise unreservedly. In well over 10 years in this business it is the first time that we have not been able to pay cash backs.

We believe that you are entitled to know why these delays have occurred and this letter is being sent to you so that you will know what has happened. For many years chatterbox.com worked on, and budgeted for 100% redemption of cash backs in relation to all cash back promotions with customers. However, in recent years, there has been a change of emphasis by telecom operators (and by one operator in particular). As a result we were put in a position whereby we adopted a 40% redemption model. This model was based on the business assumption that only 40% of all customers would claim their cash back. This model, however, proved to be wrong as the redemption actually was approximately 80%. As a result the company’s financial resources were drained. We believe that the problem which we have faced has been caused by the large corporations which introduced the 40% model. We are taking legal advice as to whether we have a claim against these companies. As you will appreciate, we are not at liberty to disclose a great deal about these issues at the present time.

In addition, commission due us from a particular network for significant quality business introduced to them has not been paid to chatterbox.com. This has caused us further difficulties.

We are now looking for ways to recover our position. For over 3 months our policy, deliberately taken, has been to cease any cash back business.

chatterbox.com was and still is facing a huge problem as a result of the actions of certain networks. These networks were warned by us about dealers making customers offers that were uneconomical and unsustainable. They did not listen to us. The outcome has been losses for customers and chatterbox.com.

Please also be aware that we have ourselves have voluntarily been to Trading Standards to present our case.

Our overriding purpose over the past few months has been to get our customers’ cash backs paid. Please note that over the years we have paid well over £6million in cash backs. Over many years chatterbox.com has always acted ethically, morally, legally and has established a strong brand. We are not a multi-national conglomerate, but a small private business that has always put the customer first. It still has excellent relationships with major networks and manufacturers at a very high level.

If circumstances permit, it is our intention to find some method of rewarding customers for their patience.

Our proposed steps going forward are:

· Seek payment to customers via negotiation with Networks.
· If the above fails, pursue legal proceedings
· Seek the involvement of OFCOM, OFT, and the media

Please be patient in pressing us for your money, our sole objective is to get you paid. If you insist on immediate payment we will have no choice but to cease trading. If you give us time we will not rest until these cash backs are paid in full. If not, regrettably there will be nothing. Please, once again, sincerest and deepest apologies.


Yours sincerely,

Management Team
chatterbox.com
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edi Avatar
9y, 2m agoPosted 9 years, 2 months ago
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#1
Now, this would be the perfect time for a swear word.....
#2
CHARLIETHIRTYTWO
Now, this would be the perfect time for a swear word.....


LOL... do they mean I can take them out of business (feeling almighty) :p
#3
Go for it Edi.
I had a contract through them about 5 years ago but they dropped 3 and then their deals could be easily beaten. In fact, I'm sure they stopped trading about 4 years ago. I know their website changed dramatically when I 'found' them again.
It does make you wonder, such a big turnaround as well.
#4
edi
LOL... do they mean I can take them out of business (feeling almighty) :p

How were they 'forced' to accept a 40% take-up 'model'?!?
we were put in a position whereby we adopted a 40% redemption model

If they had been running sucessfully expecting 100% cashback redemption & getting approx 80% then this 20% is additional profit surely....why change your business strategy so drastically unless you planned to actively make it much harder for customers to conform to the cashback T&C's to force this drop??!
#5
They expected 40% to claim cashback but 80% claimed - so they dont've money for anyone. Brilliant solution !!!

Think they should approach Bank of England for handouts ;-)

What really worries me is if they 'really cease trading' I cant even claim the court fee leave alone cashback money :-(
#6
edi
They expected 40% to claim cashback but 80% claimed - so they dont've money for anyone. Brilliant solution !!!

Think they should approach Bank of England for handouts ;-)

What really worries me is if they 'really cease trading' I cant even claim the court fee leave alone cashback money :-(

I'd try the Network provider, my Sister got loads back about two years ago from 3 network when some poxy company went bust. I can't remember who they were but I went with them and recommended them.:roll:
banned#7
edi
They expected 40% to claim cashback but 80% claimed - so they dont've money for anyone. Brilliant solution !!!

Think they should approach Bank of England for handouts ;-)

What really worries me is if they 'really cease trading' I cant even claim the court fee leave alone cashback money :-(


I had a similarish situation with a company you may be aware of - Forward Cellular. I'd used them for 2 previous years. The last one, I also persuaded my sister to get a cashback phone. They were definately one I'd recommend. Full cashback after sending in bill number one. You couldn't lose! (no need to forget or anything like that!)

Unfortunately, Forward Cellular forgot that VAT wasnt something that Forward Cellular was allowed to "give back". The taxman moved in and they imediately went bust.

It happend at the time for our first bills to be harvest. I escaped by the skin of my teeth and got my cheque for £300 (though thought that might get stopped and clawed back from my bank account.) My sister actually sent her bill in before mine. She just got a letter from the liquidators. I think she ended up with a cheque for about £20.

This was all about 3 years ago...... but it highlights the potential pitfalls. I actually felt quite sorry for Forward Cellular. They were always high on the recomendation lists - but were unfortunate to have been caught out themselves. They werent trying it on like "shafterbox" seem to be.
banned#8
dinosteveus
I'd try the Network provider, my Sister got loads back about two years ago from 3 network when some poxy company went bust. I can't remember who they were but I went with them and recommended them.:roll:


You will have seen the O2 thread I posted a few weeks back? What you suggest is exactly how O2 settled my cancellation request. When they tried to sell me a new deal, I told them I would be losing £140 in cashback I wouldnt be able to claim. The solution was to give me a new Sony 580i
on a £15 pm contract and deposit £140 into my account. Net cost for the year £40 (inc the phone!!) I can live with that!:giggle:
#9
dinosteveus
I'd try the Network provider, my Sister got loads back about two years ago from 3 network when some poxy company went bust. I can't remember who they were but I went with them and recommended them.:roll:


I doubt if this is possible.. the network is 3, but worth asking anyway :)
#10
dinosteveus
I'd try the Network provider, my Sister got loads back about two years ago from 3 network when some poxy company went bust. I can't remember who they were but I went with them and recommended them.:roll:


Actually, I believe that 3 is the cashback company who is mentioned in the letter. A while back they really clamped down on these companies, meaning that any cashback deals on the 3 network disappeared very rapidly... and 3 are pretty good at sorting out problems that you've had with the cashback companies, so try getting in touch with someone there. I'll see if I can google for some info.

It's a bit of a Northern Rock situation really. They're in difficulty. You could either pull out and try to get your money back and watch the company go down or you can try and wait to see if they can right themselves. From the letter they do sound like a bunch of "good guys", at least they've had the decency to say what's happening, but the question is how much of it you actually want to believe...
#11
If you want to try and contact 3mobile I'm not *really* sure who you'll need to talk to however you could try some of the following numbers:

0800 3586795/6
01628 765000
01442 456000

EDIT: Actually, they must be the only network who acknowledge cashback deals on their website:
http://www.three.co.uk/personal/help_support_/useful_information_/cashbacks.omp
#12
duckmagicuk2
Actually, I believe the 3 is the cashback company who is mentioned in the letter. A while back they really clamped down on these companies, meaning that any cashback deals on the 3 network disappeared very rapidly... and 3 are pretty good at sorting out problems that you've had with the cashback companies, so try getting in touch with someone there. I'll see if I can google for some info.

It's a bit of a Northern Rock situation really. They're in difficulty. You could either pull out and try to get your money back and watch the company go down or you can try and wait to see if they can right themselves. From the letter they do sound like a bunch of "good guys", at least they've had the decency to say what's happening, but the question is how much of it you actually want to believe...


Strange, As I said my Sis got most of her Cashback back from Three. I cannot remember that naffing company, I think it began with 'C', any ideas Ducky?

Anyway,
I just found my Login Details for Chatterbox, my order was on the 24/01/04 on Three with a A835.
There is no mention on their website of any problems and they have some very good deals.
#13
duckmagicuk2
If you want to try and contact 3mobile I'm not *really* sure who you'll need to talk to however you could try some of the following numbers:

0800 3586795/6
01628 765000
01442 456000

EDIT: Actually, they must be the only network who acknowledge cashback deals on their website:
http://www.three.co.uk/personal/help_support_/useful_information_/cashbacks.omp


Flippin eck, never seen thatbefore.
Is that 01442 number the Glasgow number or does it re-routed to Bombay?
#14
dinosteveus
Flippin eck, never seen thatbefore.
Is that 01442 number the Glasgow number or does it re-routed to Bombay?


It says on the Say No To 0870 site that you can ask for glasgow or be automatically transferred to Bombay... I'm not actually sure to be completely honest, I haven't tried ringing it...

Does anyone else here have cashback outstanding with these guys?? I see a massive thread over on Money Supermarket and there's been a post 45 mins ago about this topic, so I'll keep a watch on some forums for any news.
#15
How about changing the Title and include 'Chatterbox'? That way any 'customers' would be alerted to it.
#16
Yup, was just about to do that. It's more descriptive now... :)
#17
duckmagicuk2
Yup, was just about to do that. It's more descriptive now... :)

Nice and to the point. :thumbsup:
#18
duckmagicuk2
Yup, was just about to do that. It's more descriptive now... :)


Thanks ducky :)

Meeting someone from CAB to discuss options..

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