On 12/12/07 a Sony mex2500 car cd player was purchased form incarexpress.co.uk for a christmas present.
This cost approx £86 incl delivery.
This was installed a couple of days after and worked fine, for less than 10mins then it died and failed to respond with any more than an occasional beep.
Contacting the support department I was given no help/support other than instructions to complete the on-line returns form and return the unit at my expense. Surely this suggests they think it's faulty
I am an experienced IT field engineer and was able to test wiring voltages and continuity with a multi-meter, also luckily a friend of mine had received the same unit as a christmas present.
His was professionally fitted, so i was able to remove his unit swap the connector over to my unit in his vehicle (eliminating any wiring or car issues), still not working.
The unit remained unresponsive, yet my friends unit worked fine when replaced,
Despite many emails and telephone calls to this firm including management, they stand with the original instructions it was up to me to pay for return with no assurance of compensation.
This was backed up with the claim that 95% of units returned to them were not faulty on testing contradicting their instructions?, but still no suggestion as to what I might be doing wrong.
Now its bad enough receiving a faulty product, but with this companies policy of penny pinching and not caring how much distress it causes to their customer i then have to ask to what lengths will this go?
Will they take the unit back and claim its not faulty?, perhaps holding it till further payment is made "for testing"?
i have heard stories of these firms making more money from this than actual sales.
My friend offered to test swap the front panel to test see if that was at fault as this item is not serial numbered so no way of knowing if its been replaced of not, i did decline this in case of a fault in the main unit damaging his panel.
Now i have made many purchases before on the internet (i have an email address which is 15yrs old)and yes, have suffered some minor problems but none compared to this.
So be warned when attempting to save a few quid by buying from this company,it might just not be worth it