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Check your BT bills!!!!!

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We got our monthly BT bill today, which we don't normally check as it's only for line rental and is usually for the same amount - £10.99. Lucky we did check it - there was a 'One off charge' of £1…
jayhab Avatar
9y, 11m agoPosted 9 years, 11 months ago
We got our monthly BT bill today, which we don't normally check as it's only for line rental and is usually for the same amount - £10.99.

Lucky we did check it - there was a 'One off charge' of £1.48+VAT and no explanation of what it was for.

Phoned BT and after waiting for about 10 minutes on hold, was informed that it's the monthly charge for Caller ID (which we don't use because our handsets don't support it!). We asked them when they told us about this, and they said it should have been on our last bill (which it wasn't - we'd checked before calling), The chap on the phone apologised and said that he would refund the charge. We told him that we didn't want caller ID at all, he said it's still free if you make 2 chargable calls on BT each month - which we don't as all our calls go through Virgin.

Aswell as the above, small print on the second page of the bill advises that from 01.03.2007 (7 days ago), they will start charging as above for the 1571 service at £1 per month - so we've ditched that service too!!

So everyone who still pays BT for line rental only - CHECK YOUR BILLS!! as they have started applying charges all over the place!:x

(They've also applied new terms and charges to customers wanting to leave BT!!)
Other Links From Check :
jayhab Avatar
9y, 11m agoPosted 9 years, 11 months ago
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Comments/page:
#1
they probably hoped no one would notice a small amount...cheeky beggers lol
#2
You only get charged this if you don't make any chargeable calls with BT (2 per month or 6 per quarter dependant on your billing style)

Otherwise it is free with BT privacy service (domestic customers only)

If you don't want caller display and you don't make chargeable calls with BT then you would be better off just registering with the tps than applying for BT Privacy Service :)
#3
so how much does the privacy service cost??
[SIZE=2][/SIZE]
[SIZE=2]In total they would've been making an extra £30 per year out of us - imagine that amount multiplied by the number of customers who only pay BT for line rental!![/SIZE]
#4
They pulled this one on my bill this month:

Due to a system error, you were not billed for calls you made to 0844, 0845 and some 0870 numbers between 11th August and 7th November 2006. The cost of these calls will now appear on your next bill. We have now resolved the error and hope this hasn't caused you any inconvenience.
#5
grimm6
They pulled this one on my bill this month:

Due to a system error, you were not billed for calls you made to 0844, 0845 and some 0870 numbers between 11th August and 7th November 2006. The cost of these calls will now appear on your next bill. We have now resolved the error and hope this hasn't caused you any inconvenience.


Yes, I've had this message too.
#6
Glad we don't have BT here....stuck with Kingston Communications!
They also have started to charge for the 1571 service aswell, but local calls are all free, untimed and unlimited. Just have to choose which service of talk you want and virtually guaranteed the same bill every quarter.
#7
jayhab
so how much does the privacy service cost??

BT Privacy service is free to BT residential customers who make some chargeable calls - that has always been the terms of the offer although it may have not been enforced in the past.

The only thing that has been clarified now is how many calls need to be made. Customers who use other call suppliers are required to make 2 chargeable calls per month (or 6 per quarter) to retain the right to free caller display. i.e. a minimum of 11p per month (or 33p per quarter) for which you can have up to 2 x 1 hour evening or weekend calls per month (6 x 1 hour calls per quarter) on BT Together Option 1 tariff. You can do this by using the prefix 1280 if you have CPS assigned to your line.

If you do not make any (or make insufficient) chargeable calls with BT then you will be charged the normal fee for BT caller display which is currently £1.75 per month or £5.25 per quarter.

If you have other BT calling features, you may be better off bundling this together as they offer 2-4 of these for just £3.50 per month or 5 or more for £5.00 per month

Of course if you do not have the equipment to take advantage of caller display then you would be better off unsubscribing from this service. You can subscribe independently to the Telephone Preference Service totally free of charge if you wish.

HTH. :)
#8
grimm6
They pulled this one on my bill this month:

Due to a system error, you were not billed for calls you made to 0844, 0845 and some 0870 numbers between 11th August and 7th November 2006. The cost of these calls will now appear on your next bill. We have now resolved the error and hope this hasn't caused you any inconvenience.


Seen this on the website of the billing section.
While I always pay what ever I use, it does seem unfair that they cock up sometime ago and expect us to pay up for there mistake months later.
Perhaps for some, this could be quite serious.
#9
Premier
BT Privacy service is free to BT residential customers who make some chargeable calls - that has always been the terms of the offer although it may have not been enforced in the past.

The only thing that has been clarified now is how many calls need to be made. Customers who use other call suppliers are required to make 2 chargeable calls per month (or 6 per quarter) to retain the right to free caller display. i.e. a minimum of 11p per month (or 33p per quarter) for which you can have up to 2 x 1 hour evening or weekend calls per month (6 x 1 hour calls per quarter) on BT Together Option 1 tariff. You can do this by using the prefix 1280 if you have CPS assigned to your line.

If you do not make any (or make insufficient) chargeable calls with BT then you will be charged the normal fee for BT caller display which is currently £1.75 per month or £5.25 per quarter.

If you have other BT calling features, you may be better off bundling this together as they offer 2-4 of these for just £3.50 per month or 5 or more for £5.00 per month

Of course if you do not have the equipment to take advantage of caller display then you would be better off unsubscribing from this service. You can subscribe independently to the Telephone Preference Service totally free of charge if you wish.

HTH. :)


Good point about the 1280 prefix!

Still just seems to me like BT are trying to 'sting' people who get some or all of their calls via another provider.. I guess they're not happy to just collect the line rental - but don't they realise customers can now move they're line rental away too, or is that what they want? Since the cost of line rental has fallen recently, is it now not actually enough to cover repair/works when your line develops a fault? do they want you to move to another provider altogether so that you become someone else's problem??

Just a thought! :whistling:
#10
grimm6
They pulled this one on my bill this month:

Due to a system error, you were not billed for calls you made to 0844, 0845 and some 0870 numbers between 11th August and 7th November 2006. The cost of these calls will now appear on your next bill. We have now resolved the error and hope this hasn't caused you any inconvenience.


I got this too :-( :-(
#11
jayhab
Good point about the 1280 prefix!

Still just seems to me like BT are trying to 'sting' people who get some or all of their calls via another provider.. I guess they're not happy to just collect the line rental - but don't they realise customers can now move they're line rental away too, or is that what they want? Since the cost of line rental has fallen recently, is it now not actually enough to cover repair/works when your line develops a fault? do they want you to move to another provider altogether so that you become someone else's problem??

Just a thought! :whistling:
You are certainly able to move your line rental away to someone else (if another company will provide you a service) but be aware that if you do so you will possibly not be able to choose alternative low cost call suppliers (i.e. you will have to use the same company for your calls as you do for your line rental) and that they may charge you for caller display anyway, obviously only if you want it, but then as I say if you don't want/need it why sign up for it in the first place?

I don't think BT does like those customers who only use their service for line rental, but I think their operating licence (unlike other telecom companies) mandates that they must allow this if the customer wants it.

Btw, a similar charge will apply to those BT customers who subscribe to the 1571 service but dont make chargeable calls with BT

Best solution is to remain with BT as your line provider and if you want to take advantage of the 'free' extras they provide then make at least those 2 calls per month for a total whopping charge of 11p. If you don't use the 'free' services then unsubscribe from them. :)
#12
I don't think we ever asked for Caller Id on the account - I think all the 'free' services were added when we first signed up - some 18 months ago.

I mentioned the 1571 charge in the OP!
#13
Good to know, will tell my parents to watch the BT bill
#14
I removed my business from BT because of all these "free" services that I never asked for and are now being charged for without informing me.

They receive £33 a quarter from me for rental off a landline. Yes I use other caller services as BT cannot give reasonable rates. I receive free evening and weekend calls without paying the company a premium . They are quite happy to undercut BT`s call charges through the day and take that as payment and how does BT combat this? By putting ridiculous charges on for common services and in a underhand way.
Why don`t they take these other companies head on and reduce tarriffs?

The rental alone gives them more than enough money to run the system but like the BBC`s licence fee it`s a hangover from the old nationalised days. We pay it because we are use to it
#15
i use bt purely for line rental so i can use the internet. my quartly bill is £60, is this right considering i dont make any calls? ive never thought about it b4.
#16
you should be being billed £10.99 per month = £32.97 per quarter.
£60 is an awful lot if you only use BT for line rental - Check your bills!
#17
dunno
i use bt purely for line rental so i can use the internet. my quartly bill is £60, is this right considering i dont make any calls? ive never thought about it b4.


Are you on broadband or dial up

A friend of mine changed his acount slightly and they set up a new broadband account. He thought he could still use his old internet logon and ended up paying for dialup as they had shut off his original broadband account.
#18
i have broadband, but with aol.
#19
Jayhab - i think it would be very useful if the expanatory statement you made initiallly was posted in the 'tips' section of deals.
I think a lot of people ( especially if they only pay line rental for internet and use another company for call charges) don't pay too much attention to their bill. only when i read your thread on this issue did we scrutinize our BT bill which arrived today.
We too have a "one-off" charge this quarter. When we asked BT what this was for we too were told it was for caller display. However - the phrase 'one-off' clearly has a different definition for BT, as we ar informed, it will be a regular payment if we wish to continue. And then in tiny print on the back of the statement are 3 paragraphs referring to "Our commitment to our customers" What a bunch of t**ts!!
#20
I hope you got it refunded then Jelli!

Did you notice the 1571 charge too?
1 Like #21
ok Jelli - it's now a tip too!! - Thanks for the pointer!!
#22
thanks for the info. will check my bill. rep added.
#23
Our bill says
your benefits (!) 00.00
service charges 74.00
one-off charges 04.46
VAT 13.73

total now due 92.19

apparantly our one off charge is for caller display - my husband told them that they were the ones that asked US if we wanted it (for free) when we applied for them to supply the line, so as they has taken it upon themselves to bill us for it - they could stick it, and we would also like a refund for all other charges they had levied without informing us first!
I don't think that we actually have the 1571 service - the BT website does state that if you want this service it is 'free to register" - doesn't mention if it free to use though!!
#24
:? Sadly it appears this thread does not warrant 'tip' status, so it will just have to be bumped regularly to keep this worthy message in the public eye:-(
#25
jelli89
Our bill says
your benefits (!) 00.00
service charges 74.00
one-off charges 04.46
VAT 13.73

total now due 92.19

apparantly our one off charge is for caller display - my husband told them that they were the ones that asked US if we wanted it (for free) when we applied for them to supply the line, so as they has taken it upon themselves to bill us for it - they could stick it, and we would also like a refund for all other charges they had levied without informing us first!
I don't think that we actually have the 1571 service - the BT website does state that if you want this service it is 'free to register" - doesn't mention if it free to use though!!
Ignoring the caller display charge, can I ask what package you are on, and more importantly is it a residential or commercial line?

If it's commercial I can't really help other than to say caller display was never free on that anyway.

BT residential customers are usually on one of the following tariffs (especially if you have an internet connection)
BT Together Option 1 @ £11.00 per month
BT Together Option 2 @ £14.95 per month
BT Together Option 3 @ £20.95 per month

You can get 25p per month discount if you opt for paperless billing and you will be charged an extra £1.00 per month if you don't pay by direct debit (monthly or quarterly)
But none of this comes to £86.95 per quarter. :?

My recommendation unless you are a really heavy user would be to opt for BT Together Option 1 tariff and use lower cost call carriers for the majority of your calls

e.g. you can call any geographic (01/02) number for just 5p for as long as you like if you use 1899.com or 18185.co.uk

Evening & weekend geographic calls are only 5.5p for up to an hour using BT (make just 2 of these per month and you won't have to pay for caller display either!)

If you make a lot of evening/weekend calls you can actually have them completely free if you agree to Primus as a CPS on your line - you can still use the above suppliers for your daytime calls.
http://www.hotukdeals.com/forums/showthread.php?p=369628

That means you need to be making over 200 daytime calls per month before you consider opting for BT Together Option 3, and I really don't see the point in Option 2 at all when you can get for free what BT charge you £3.95pm for. (although others obviously disagree based on the negative temperature my thread received!:oops: )
#26
Premier
Ignoring the caller display charge, can I ask what package you are on, and more importantly is it a residential or commercial line?

If it's commercial I can't really help other than to say caller display was never free on that anyway.

BT residential customers are usually on one of the following tariffs (especially if you have an internet connection)
BT Together Option 1 @ £11.00 per month
BT Together Option 2 @ £14.95 per month
BT Together Option 3 @ £20.95 per month

You can get 25p per month discount if you opt for paperless billing and you will be charged an extra £1.00 per month if you don't pay by direct debit (monthly or quarterly)
But none of this comes to £86.95 per quarter. :?

My recommendation unless you are a really heavy user would be to opt for BT Together Option 1 tariff and use lower cost call carriers for the majority of your calls

e.g. you can call any geographic (01/02) number for just 5p for as long as you like if you use 1899.com or 18185.co.uk

Evening & weekend geographic calls are only 5.5p for up to an hour using BT

If you make a lot of evening/weekend calls you can actually have them completely free if you agree to Primus as a CPS on your line - you can still use the above suppliers for your daytime calls.
http://www.hotukdeals.com/forums/showthread.php?p=369628

That means you need to be making over 200 daytime calls per month before you consider opting for BT Together Option 3, and I really don't see the point in Option 2 at all when you can get for free what BT charge you £3.95 for. (although others obviously disagree based on the negative temperature my thread received!:oops: )

Hi Premier, The service we have is for residential use with the BT Together option 1 plan, paid for by direct debit. BT provide our broadband, and CPW'house provide our calls.
1 Like #27
Ah, I see £17.99 per month is for internet access. Not sure if that is a good deal or not - Internet access experience is very subjective it appears so I'll pass on that one

Anyway if you want to avoid the BT caller display charge in future, but want to keep the service, make 2 chargeable calls with BT per month which might only cost you as little as 11p total and you'll save the £1.75 charge. You should be able to do this by pre-fixing the dialled number by 1280 :)
#28
UPDATE - we've had a letter through from BT advising of the £1.48 refund and checked the account and it's there, however due to pre-vat and post-vat etc, instead of the bill being £10.99....... it's £11.00!!!

If it was in their favour, i'm sure they'd chase it!!!
#29
just bumping this up - as many people as possible need to read this thread!

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