I ordered something from Debenhams on the 16th that's still not arrived, I tried to check it's status online but unless I am missing something when logged into my account there is no way to look at your orders?
So I sent an email and after waiting 4 days for a response this is what they said:
Thank you for your email.
Please accept my apologies for the delay in replying to your query.
I am sorry to hear that you have not yet received your order. Please check to see if your local sorting office is holding the parcel for you, as I would expect it to be delivered by now.
If I can be of any further assistance, please do not hesitate to contact me in future.
Is it me or is that a really lame response? Aside from the fact I don't think it should be me chasing it up...I don't have a clue how to chase something up at the sorting office without either a tracking number or one of the cards they put through when you miss a delivery.
Do I just phone up and ask if they have any thing there in my name? Or do I tell Debenhams to stfu and chase it up themselves?