Citroen Xsara Picasso - Windows go all the way up, won't stop! - HotUKDeals
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Citroen Xsara Picasso - Windows go all the way up, won't stop!

Benjimoron Avatar
6y, 6m agoPosted 6 years, 6 months ago
Bought a Citroen Xsara Picasso, which has a feature where by the front windows go all the way up with one short press and won't stop, even if you try to force the window back down. They're supposed to have an "anti pinch" system which stops this happening but Citroen tell me that it would appear that the system has disabled itself. Surely if the anti pinch is turned off then the windows shouldn't go all the way up with one short press of the button?

Citroen tell me that they won't disable the feature where by the windows go all the way up even though it has killed several children. Now I would like to think that I wouldn't get my kids in such a situation where they could harm themselves with it but you just never know do you, it only takes a few seconds of lost concentration for one of them to badly injure themselves with it.

Citroen seem to think I'm being unreasonable for asking that they do something about it.

What do you think?
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Benjimoron Avatar
6y, 6m agoPosted 6 years, 6 months ago
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#1
sort your kids out, they shouldn't be sticking their heads out, or messing around with the windows. They go up and down to let air in or out.

Simples.
banned#2
as its the front, dont let kids sit in the front

it just sound like your car just didnt have anti pinch, its not a super computer that controls it, a simple overload control, that obviously isnt fitted
#3
numptyj
sort your kids out, they shouldn't be sticking their heads out, or messing around with the windows. They go up and down to let air in or out.

Simples.


They've never done it before and I've spoken to them about it. BUT that doesn't mean it couldn't ever happen and I would've though Citroen would want to stop any more deaths but they couldn't be bothered.
#4
jubbyme
as its the front, dont let kids sit in the front

it just sound like your car just didnt have anti pinch, its not a super computer that controls it, a simple overload control, that obviously isnt fitted


Kids are kids, when you're getting one out the other could be doing something. I'm 99.9999999% sure that my kids wouldn't do it and I'd tell them off if they looked like they were going to but I was just suprised that Citroen didn't want to do anything about it. They couldn't care less!
banned#5
Benjimoron
Kids are kids, when you're getting one out the other could be doing something. I'm 99.9999999% sure that my kids wouldn't do it and I'd tell them off if they looked like they were going to but I was just suprised that Citroen didn't want to do anything about it. They couldn't care less!


if you can prove your car was supposed have the anti pinch system and it doesnt work, then you have to get a solicitor on the case to get the dealer or citroen to fit/repair what you paid for, if you paid for a radio and all you have was a hole in the dash, you would do that.
#6
On my car (Mazda) there is a child lock button, that locks all the windows except the drivers. Do you have one you could use?
#7
peodude
On my car (Mazda) there is a child lock button, that locks all the windows except the drivers. Do you have one you could use?


Nope.
#8
jubbyme
if you can prove your car was supposed have the anti pinch system and it doesnt work, then you have to get a solicitor on the case to get the dealer or citroen to fit/repair what you paid for, if you paid for a radio and all you have was a hole in the dash, you would do that.


Yep, but seeing as this system has turned itself off, I don't just want it fixed, I want it gone. Stupid system to have anyway!
#9
My Picasso has electric windows in the front and roll-up in the back - the front ones do go all the way up with one quick press (and always have done), I thought that was the point of them, not that they NEARLY close.
If Citroen has sold you this car with this 'anti-pinch' as a feature then you should have it so I would go back to them. Is the car new/in warranty?

The front seats of cars tend not to have child safety features because generally children sit in the back, whilst the front is better suited for adults - I have never heard of this feature of the Picasso, though mine is the old shape
#10
Mrs.Z
My Picasso has electric windows in the front and roll-up in the back - the front ones do go all the way up with one quick press (and always have done), I thought that was the point of them, not that they NEARLY close.
If Citroen has sold you this car with this 'anti-pinch' as a feature then you should have it so I would go back to them. Is the car new/in warranty?

The front seats of cars tend not to have child safety features because generally children sit in the back, whilst the front is better suited for adults - I have never heard of this feature of the Picasso, though mine is the old shape


But that's the problem, the anti pinch device has disabled itself, so I don't just want it fixed as it may re-disable! I want the fact that the windows go all the way up without stopping to be removed.
#11
I thought all windows that went up using one touch had this safety device fitted as standard.
It is on my current car and it was on both my cars before this one. Make that all 3 cars before this one.
I would be demanding they fix it.

Where is your source for child deaths already occurring. I haven't heard of this before.
#12
Jumpingphil
I thought all windows that went up using one touch had this safety device fitted as standard.
It is on my current car and it was on both my cars before this one. Make that all 3 cars before this one.
I would be demanding they fix it.

Where is your source for child deaths already occurring. I haven't heard of this before.


http://www.dailymail.co.uk/news/article-475817/Mother-boy-killed-cars-electric-window-tells-heartbreak.html

This is the one I'd heard of from the UK, googling appears to bring up loads in the US too.

My car supposedly has the safety feature but it's in no way safe if it can turn itself off!


(Note that in that story the mother had left the keys in the car, but my car still allows the windows to be used for a while after the key is taken out.)
#13
You could always modify the switch, or snip the relevant wire.

Any decent auto electrician should be able to stop the 1 touch operation.
#14
jtx
You could always modify the switch, or snip the relevant wire.

Any decent auto electrician should be able to stop the 1 touch operation.


Interesting, I spoke to the engineers and said that I would've thought it would be possible to disconnect the part that automatically puts the window up but they said they didn't design it like that and it's not possible.
#15
Benjimoron
Interesting, I spoke to the engineers and said that I would've thought it would be possible to disconnect the part that automatically puts the window up but they said they didn't design it like that and it's not possible.


That's what they're trained to do. It wouldn't be a standard procedure to start cutting wires or breaking the insides of switches. You need someone good with electrics and a wiring diagram who is able to think for themselves and not just go through motions as trained.

I can see why Citroen wouldn't want to do it but I'm sure it could be done:thumbsup:
#16
I have a picasso. The drivers window will go all the way to the top or bottom with a short press but by pressing the button again it will stop. The passenger window only goes up or down by keeping your finger on the button at all times... ie you can not use a short press on the passenger window.

dunno if that makes any sense
#17
Benjimoron
(Note that in that story the mother had left the keys in the car, but my car still allows the windows to be used for a while after the key is taken out.)


But not once ou have opened any of the doors, so you would still be in the car with the kids, not noticing that they are tampering with the window switches in the centre console or hearing the windows moving
#18
Mrs.Z
But not once ou have opened any of the doors, so you would still be in the car with the kids, not noticing that they are tampering with the window switches in the centre console or hearing the windows moving


Ah, hadn't realised that opening a door then stops it. I checked it this afternoon and it appeared that the windows kept working for about 2 minutes after taking the keys out, but then I was still in the car obviously!
#19
scoff
I have a picasso. The drivers window will go all the way to the top or bottom with a short press but by pressing the button again it will stop. The passenger window only goes up or down by keeping your finger on the button at all times... ie you can not use a short press on the passenger window.

dunno if that makes any sense


Yes, that makes sense.

Like I said before, I'm 99.9999999% sure that it wouldn't happen. What got me worked up is that Citroen can't be bothered to do anything about it, even though several kids have died because of it!
#20
"Over the last couple of decades, 58 deaths and hundreds of injuries have occurred in the United States because of power windows on vehicles. A study by the National Center for Statistics and Analysis estimated that 500 people annually are treated in hospital emergency rooms for injuries related to power windows."
#21
I have a c8 and the windows in the front go down and up with one press but you do have to hold it in longer to get it to go all the way up/down, you can actually get the windows in the back electric as well (in the top of the range models) they are adjusted in the front though on the drivers side, so no risk to the kids in the back unless they have their hand in them and you put it up whilst you are driving, but again they would have to be pretty tall to be able to reach the top.

I am assuming its a new car that you have bought? the only case you would have is if you can find out if ALL citreon cars should have this, which would mean that there is something wrong with your one, and you may be able to get it fixed that way, failing that if you really want it fixed/added could you not take it somewhere else?
banned#22
Benjimoron
"Over the last couple of decades, 58 deaths and hundreds of injuries have occurred in the United States because of power windows on vehicles. A study by the National Center for Statistics and Analysis estimated that 500 people annually are treated in hospital emergency rooms for injuries related to power windows."


true, but the yanks have to be told not to get out of the car whilst moving
they have had electric windows for years, anti pinch or other such ideas are fairly new, my car has electric and no anti anything, but you do have to hold the button, doesnt do anything on a quick push

hope the op finds out if their model does indeed have anti pinch, and makes the dealer fix it
#23
scoff
I have a picasso. The drivers window will go all the way to the top or bottom with a short press but by pressing the button again it will stop. The passenger window only goes up or down by keeping your finger on the button at all times... ie you can not use a short press on the passenger window.

dunno if that makes any sense


Yes, we already know this.
Doesn't help at all.




jubbyme
true, but the yanks have to be told not to get out of the car whilst moving
they have had electric windows for years, anti pinch or other such ideas are fairly new, my car has electric and no anti anything, but you do have to hold the button, doesnt do anything on a quick push


So you don't need anything to stop the window killing anyone automatically.
This is only needed when you have a one touch button.
#24
tracyhay
I have a c8 and the windows in the front go down and up with one press but you do have to hold it in longer to get it to go all the way up/down, you can actually get the windows in the back electric as well (in the top of the range models) they are adjusted in the front though on the drivers side, so no risk to the kids in the back unless they have their hand in them and you put it up whilst you are driving, but again they would have to be pretty tall to be able to reach the top.

I am assuming its a new car that you have bought? the only case you would have is if you can find out if ALL citreon cars should have this, which would mean that there is something wrong with your one, and you may be able to get it fixed that way, failing that if you really want it fixed/added could you not take it somewhere else?


Citroen have confirmed that mine should have it and something has gone wrong with it. I'm fairly sure I can get it re-enabled fairly easily but if it's managed to disable itself then what's to stop it doing it again. I wanted the fact that the windows go all the way up on their own to be removed. That feature should only work if the anti pinch is enabled.
#25
jubbyme
true, but the yanks have to be told not to get out of the car whilst moving
they have had electric windows for years, anti pinch or other such ideas are fairly new, my car has electric and no anti anything, but you do have to hold the button, doesnt do anything on a quick push

hope the op finds out if their model does indeed have anti pinch, and makes the dealer fix it


Whilst the models that don't go all the way up automatically have still caused death because of a child stepping on the button with their head through the window, that's not the problem in mine. The buttons aren't that near the window so that couldn't happen, but the problem is that the windows go all the way up with one short press and don't stop for any obstruction!
#26
Jumpingphil
Yes, we already know this.
Doesn't help at all.






So you don't need anything to stop the window killing anyone automatically.
This is only needed when you have a one touch button.


Thanks Phil.

Thanks for everyone's input. I'll contact them again and see if I can get it re-enabled. I'm just annoyed that they refuse to remove a feature that has been proven to kill kids.

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