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city link and failed deliveries

logyon Avatar
banned8y, 8m agoPosted 8 years, 8 months ago
i ordered stuff online from svp and ebuyer, asked ebuyer to do next day which meant i should have got my goods yesterday, check city links site with ref says loaded on to van ok thats fine expected delivery today. just check there site just now and nothing has changed says its

13:28 Tuesday, March 25, 2008 On route to delivery branch
12:25 Wednesday, March 26, 2008 Arrived at Delivery Branch
13:20 Wednesday, March 26, 2008 Goods loaded onto a van

phoned them 5 30 last night got told we tried to delivery but you where not in and there was a card in your door, but was in all day usual lie they tried to tell


any advice as this is he 3 time now with city link in a row for anythign we purchase online
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logyon Avatar
banned8y, 8m agoPosted 8 years, 8 months ago
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banned#1
complain to the retailer
#2
My Nintendo DS was "Misplaced" by Citylink last week, so good luck. :)
#3
Dont use City Link? I have the same **** from Parcel Force, not a lot you can do as the receiver of the parcel but as the sender you can claim compensation I think.

I tried 'complaining to the retailer' a few times whereupon the retailer has simply said it's the fault of the courier, courier then says it's the duty of the retailer to make any complaints. Unless they actually lose anything I dont bother wasting my time TBH.
banned#4
we did phone ebuyer got told the parcel was sill down south as there was a "fire" in one of the warehouses but that didnt respond to my parcel being in aberden

so hopefully it willl be here today, have requested postage back

i ordered via next day delivery with ebuyer and svp was ecomeny
#5
I have the same thing. Ordered a new monitor from ebuyer and should have been here yesterday, but no luck. Hopefully turn up today.
banned#6
wolftan
I have the same thing. Ordered a new monitor from ebuyer and should have been here yesterday, but no luck. Hopefully turn up today.


has city link updated your tracking deatials
#7
its a favourite trick from city-link, you'll usually get it the following day. i've complained so much that i've got the mobile number of the local manager on speed dial :) but since he became involved i've not had a single parcel turn up late, and that was over a year ago. complain, threaten and complain to the parent company as well. tell them you've got a security camera and can prove their driver never came. it took me about 3 days of talking on and off to the manager and since then not a single issue. i've even had them deliver one parcel at 10pm xmas eve because i could prove their driver lied they ended up paying another local courier to pick it up from their depot and deliver it to me.
#8
Good Skills Wolf!
#9
City link are well known for doing this well to me they are.
#10
wolf359
its a favourite trick from city-link, you'll usually get it the following day. i've complained so much that i've got the mobile number of the local manager on speed dial :) but since he became involved i've not had a single parcel turn up late, and that was over a year ago. complain, threaten and complain to the parent company as well. tell them you've got a security camera and can prove their driver never came. it took me about 3 days of talking on and off to the manager and since then not a single issue. i've even had them deliver one parcel at 10pm xmas eve because i could prove their driver lied they ended up paying another local courier to pick it up from their depot and deliver it to me.


Me and you the same mate i also got the local office number plus they paid a cab firm to deliver to me at 6.30pm.
#11
logyon
has city link updated your tracking deatials


NO they have not, just says load onto van.
banned#12
ave had no problems with dhl just city link. it annoys me
#13
logyon
we did phone ebuyer got told the parcel was sill down south as there was a "fire" in one of the warehouses but that didnt respond to my parcel being in aberden

so hopefully it willl be here today, have requested postage back

i ordered via next day delivery with ebuyer and svp was ecomeny


You basically have no chance of getting a refund for delivery from Ebuyer, I've asked for that a few times when stuff just hasn't been delivered on the correct day and been told it's not their policy. All you will get is a free standard delivery to use on a future order that's under 10kg in weight.
#14
bjmcghee
You basically have no chance of getting a refund for delivery from Ebuyer, I've asked for that a few times when stuff just hasn't been delivered on the correct day and been told it's not their policy. All you will get is a free standard delivery to use on a future order that's under 10kg in weight.


Well least it will save u some money in long run.
banned#15
city link make me angry one of my parcels now out on van apparently - the 75p courier job from svp, the ebuyer job they said they missed the scanning time for the vans today and i wont get it today
banned#16
we have had refunds before from ebuyer for delivery
banned#17
just do what wolf does with the camera, worked for me
#18
logyon
we have had refunds before from ebuyer for delivery


Please tell me your secret as I've had no luck with them apart from the time they delivered a faulty TFT monitor a few years ago and it still took me months of sending e-notes to finally get the initial postage refunded.
banned#19
bjmcghee
Please tell me your secret as I've had no luck with them apart from the time they delivered a faulty TFT monitor a few years ago and it still took me months of sending e-notes to finally get the initial postage refunded.


we just tell them we want delivery charge refunded in fully or partialy we got 5 50 back last time and before that it was the whole back. amazon refund your mony as well if its late, we tell them as well that we have hd to take a fully day of work for it and wait in
#20
Yeah I *really really REALLY* hate sh*tty link. So many times things just haven't turned up.. Ring up their expensive number to be told someone came and I was carded (bull s**t since i've been in the house waiting for them all day). I try to avoid them but I do order quite a lot of stuff from eBuyer. Shame really. Might just have to stop ordering from eBuyer.
banned#21
grr what a bunch of w*****s failed to deliver again today after two phone called and i was told i would get it by 8pm and driver was running late

not impressed going to phone ebuyer tomorow and contact city link again and then write a letter to head office this courier is a disgrace if people dont complain enough to ebuyer then thy wont switch the courier
#22
Well wrote an enote to ebuyer yesterday and complained that I stayed in all Wed as I paid for next day and said I was not happy and would have to travel over 15 miles to collect and they refunded my delivery.
#23
I'm pleased I've found this thread now!! I bought from ebuyer for the first time last week and they and CityLink have completely messed up my order!! Now it's taking forever to get a refund....multiple calls etc AND NO FURTHER FORWARD!!

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