Claiming Dell Warranty advice
I probably do too much of these but i value your opinions, you've all helped in my past questions.
First may i say how amazing dells customer service is, they're worth the price! I used Online chat and the session got timed out after restarting my pc as requested. I just left it and carried on. The next night (tonight) I got a call back offering somebody to come round to fix my machine without me asking them to, they offered!
The problem im having is the hard-drive keeps making a clicking noise thats quite loud, so they're coming to replace the hard-drive.
My question for you lot is that i have upgraded the RAM and WiFi card inside the machine. Do you think they will notice its different and void the warranty or will i be safe just leaving the machine at its upgraded state?
I have the old RAMs and wifi cards handy if you think i need to replace it
All Comments (16)
Jump to unread Post a CommentUpgrade is only valid if they or a agent did it.:thumbsup::oops::santa:
Upgrade is only valid if they or a agent did it.:thumbsup::oops::santa:
Not true.
RAM is accessable by a screw on a memory bay door. This does not void your warranty if you add/remove RAM.
Same goes to your WIFI card (if this was under a bay door)
Unless you physically open the actual laptop. You shouldn't have a problem.
RAM is accessable by a screw on a memory bay door. This does not void your warranty if you add/remove RAM.
Same goes to your WIFI card (if this was under a bay door)
Unless you physically open the actual laptop. You shouldn't have a problem.
+1
so true i checked before i done this before when i had 1
RAM is accessable by a screw on a memory bay door. This does not void your warranty if you add/remove RAM.
Same goes to your WIFI card (if this was under a bay door)
Unless you physically open the actual laptop. You shouldn't have a problem.
The important part of my reply is the upgrade must be done by them or a agent NOT you, for you warrenty to be ok.
It'll be fine. Dell's website tells you how to change these.
Still not true..
You can upgrade them yourself...
Dell's site give you step by step instructions on how to remove and upgrade ram and wifi cards..
You can upgrade them yourself...
Dell's site give you step by step instructions on how to remove and upgrade ram and wifi cards..
does that mean i can just leave the new parts in and they wont touch them
Indeed.
if that makes sense :)
if that makes sense :)
Probably not unless he's in a really good mood.
It won't be on his job sheet and he wont be getting paid for that.
I'll ask and see what happens, maybe he'd accept a little bit of money to do it who knows! :)
It's useful to be able to install an OS so you may as well learn now, with current operating systems it's actually very easy anyway.
John
It's also possible to image a hard drive (basically a snapshot of ifs current state) to external storage which means if your hard drive fails it's much quicker to get the new one up and running.
John
Sorry m8, but thats rubbish. Putting a RAM stick in yourself would never invalidate a warranty.
To the OP,
make sure you backup all your important data as they may just put the new hdd in and reinstall the OS.