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Clouds Memory foam Mattress on Groupon

GAZZA-UKGAZZA-UK

Does anybody think this mattress will be any good?, anybody used Clouds before?

Thansk

All Comments (557)

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    matchmaker86
    I have given up, ordered two in July, got one wrong size last month. cannot get hold of anyone...Groupon now trying to sort for me. avoid
    mikking
    I have been waiting for my pillows since Sept 8th 2011! Now so fed up of waiting I have contacted BBC's Watchdog Program. I suggest others do too.
    Regarding Groupon, I have used their vouchers several times on other products and had no problems. I've also found that if you visit the web page of the company's that have the offers, you can often just buy straight from them for the same price as the Groupon voucher offer without the need of the voucher!
    3richie
    These mattrasses,toppers and pillows all contain VOC's(volatile organic compounds).....not in large quantities. Be sure to aerate the product fully,i.e. air it on a clothes line for a day or so prior to use,to eradicate the smell and ensure the chemicals become inert.

    P.S. after a 2-week wait,have finally received the topper. It's 'cheap and cheerful' and rather amateurishly cut to size. Just about 'value for money', but Dreams' product higher density foam and would probably last a bit longer
    vewang
    Have snyone recieved their matresses? I have odrered through Groupon in Norway for more than 9 weeks ago, all I have recieved is a tracking link that tells me that that it is the wrong number, more than 6 months old or not picked up. Clouds don't respond when I ask if this is a scam????
    sheelah533
    I ordered and paid for a pillow from you via groupon on the 9th of september and am still waiting for delivery sheelah
    lisammiles1
    Dont bother! They are a complete rip off! I ordered one through a Groupon Voucher. It doesn't even fit my bed properly. The smell is horrendous and they won't let me return it! It is literally just a piece of foam which doesn't have any memory in it!!
    adrianhicks
    i purchased a mattress topper from clouds a month ago and as yet have still not received it. i used the tracking number to see what was happening with it and the delivery firm have not even got it to be delivered. i have emailed 3 times and called about 5 times and all with absolutely no response so i am beginning to think tha this is a scam. i see from some comments that people are receiving their goods albeit very delayed, but the customer service with this company is attrocious!!!
    mhepworth1
    I ordered a mattress on 3.10.11 with the groupon deal, nearly 8 weeks later no mattress and clouds memory foam will not return any emails or telephone messages. Can anyone let me know if they do exist or just take your money. Did anyone receive a mattress from this deal, apparently 1000 were sold. First time I have used groupon, most likely never again.
    james53
    hi, has anyone had a delivery from Clouds on the groupon deal?
    kito_coree
    Hi everybody,
    I think I will elongated the dissatisfied list about Groupon and clouds memory foams...
    I will detail all events due to the fact that it perfectly similar as the others:
    13th of september 2011, I buy the groupon deal
    + I order on the website of clouds memory foams
    07th of October : reception of a mail of this site to tell me that my order is well taking in charge and it will be send next week. Of course with appologies due to the exceptional amount of the 8000 others demands.
    24th of October : reception of the same mail but the number of the demands increase to 20000
    26th of Ocotber : reception of a mail telling me that my order has benne sent
    10th of November: reception of the tracking number

    Mail on the website without answer
    Telephone number out of service?
    In synthesis, on the 23th of November I have receive nothing.

    Little bit angry, I write to the owner of the 162-168 Regent Street.
    For the septic, please find their website:
    http://www.regentstreetoffice.com/about-regent-street-office/Linen+Hall.htm

    My question:
    Dear all, Could you confirm me that the compagny "Clouds memory foam" occupied the suite 250 at the 162-168 Regent street? I'm not sure to trust this company link with all that I can read about them on forums. Thanks for your answer. Regards, Xavier

    Nota: as you can see on their website, he suite 250 doesn't exist.

    The answer of the owner below:
    Dear Xavier,

    Thank you for your email.

    We did not have any tenants by the name of Clouds Memory foam in Linen Hall, 162- 168 Regent Street.

    Kind regards,
    Charlene Morris
    Executive

    This offer and this company "clouds" is a big fake

    I'm sorry for people who receive something from us:
    1- I'm not sure that you have not paid just for a piece of mousse.
    2- as I can read in this forum I don't know how the products are manucfactured when you think that you will put down your head on it and you will breathe all the night.

    As they said: sleep well

    Xavier
    sebakerckhof
    They seem to have gone further as 'silver moon living': http://www.cloudsmemoryfoam.com/

    This time with a 'made in the usa' statement
    mail30
    sebakerckhof
    They seem to have gone further as 'silver moon living': http://www.cloudsmemoryfoam.com/

    This time with a 'made in the usa' statement


    What a complete scam !!
    they registered the website only 2 days ago:
    https://manage.name.com/whois_result?type=domain&domain_name=silvermoonliving&submit=Whois+Search
    It is obvious that they are changing the name from clouds memory foam to silver moon living due the the fact that it is now becoming common knowledge that clouds memory foam is a scam.
    Surely the authorities MUST act to stop these scammers.
    pxtb
    I am still waiting for my mattress ordered on Oct 5! Don't dare dealing with clouds memory foam again unless you are really patient and a risk taker! try to call their phone number first and check if someone would talk to you.
    CloudsEmployee1
    Dear Forum,

    James from Clouds Memory Foam here. Apologies to have been away for a while, I will try and deal with the general concerns here. In terms of specific questions I don't have people's order numbers etc based on the above posts, so I will use the forum to address general concerns raised above. Individual questions should be sent either to james@cloudsmemoryfoam.com or to our customer services team on contact@cloudsmemoryfoam.com

    1) Is this company a scam - no we are not a scam company. We have delivered about 20,000 mattresses, 100,000 pillows, 5,000 toppers, 15,000 duvets across Europe in the last 3 months alone.

    2) We have ran some promotions on Groupon over the last few months that have meant a very large volume of sales. These higher volumes of sales result in delays in customer services replies, longer delivery times for some customers etc. Please understand that we do not take these issues lightly but please also understand that the excess volume that comes from Groupon promotions puts a strain on daily operations for any company. The great offers available mean a huge number of people buy all at once and this means that for the weeks immediately after a promotion there are delays on the customer services side. Please also understand that the few hundred posts on this forum amount to about 0.2% of the customer orders we have sent over the last few months. While we continue to strive to improve our customer services with the success of the promotions we run, there will always be some difficulties getting through on the phone lines and delays in email responses in the time immediately after a Groupon promotion. We apologise for this and will continue to try and improve the customer services from our side

    3) We apologise for any late deliveries of products. Currently about 95% of products are delivered on time and 99% are delivered no more than 10 days late. Unfortunately 5% of 150,000 customers is a lot of people, and we are extremely sorry about this. Please be sure that we are doing everything possible to deliver all orders on time.

    4) Silver Moon Bedding - This is not really relevant to the customers in this forum but in the USA there are several companies using brand names similar to Clouds. We have not yet launched in the USA and Canada but are looking at doing so. If we do we will do so under the brand Silver Moon bedding and the products will be produced locally as importing from the UK is expensive and time consuming. We are not rebranding a company with hundreds of thousands of customers due to a couple of hundred forum posts. The fact that the website Silver Moon was registered only 2 days ago is also irrelevant.

    I will try and come back daily to reply to any new concerns. Please note, I will only address 1) General queries on the forum. If a customer would like an answer to their specific problem they can contact james@cloudsmemoryfoam.com. 2) New queries on the forum. Questions relating to delays on customer services and deliveries and whether the company is a scam have been answered above.

    Kind regards,

    James
    mail30
    CloudsEmployee1
    Dear Forum,

    James from Clouds Memory Foam here. Apologies to have been away for a while, I will try and deal with the general concerns here. In terms of specific questions I don't have people's order numbers etc based on the above posts, so I will use the forum to address general concerns raised above. Individual questions should be sent either to james@cloudsmemoryfoam.com or to our customer services team on contact@cloudsmemoryfoam.com

    1) Is this company a scam - no we are not a scam company. We have delivered about 20,000 mattresses, 100,000 pillows, 5,000 toppers, 15,000 duvets across Europe in the last 3 months alone.

    2) We have ran some promotions on Groupon over the last few months that have meant a very large volume of sales. These higher volumes of sales result in delays in customer services replies, longer delivery times for some customers etc. Please understand that we do not take these issues lightly but please also understand that the excess volume that comes from Groupon promotions puts a strain on daily operations for any company. The great offers available mean a huge number of people buy all at once and this means that for the weeks immediately after a promotion there are delays on the customer services side. Please also understand that the few hundred posts on this forum amount to about 0.2% of the customer orders we have sent over the last few months. While we continue to strive to improve our customer services with the success of the promotions we run, there will always be some difficulties getting through on the phone lines and delays in email responses in the time immediately after a Groupon promotion. We apologise for this and will continue to try and improve the customer services from our side

    3) We apologise for any late deliveries of products. Currently about 95% of products are delivered on time and 99% are delivered no more than 10 days late. Unfortunately 5% of 150,000 customers is a lot of people, and we are extremely sorry about this. Please be sure that we are doing everything possible to deliver all orders on time.

    4) Silver Moon Bedding - This is not really relevant to the customers in this forum but in the USA there are several companies using brand names similar to Clouds. We have not yet launched in the USA and Canada but are looking at doing so. If we do we will do so under the brand Silver Moon bedding and the products will be produced locally as importing from the UK is expensive and time consuming. We are not rebranding a company with hundreds of thousands of customers due to a couple of hundred forum posts. The fact that the website Silver Moon was registered only 2 days ago is also irrelevant.

    I will try and come back daily to reply to any new concerns. Please note, I will only address 1) General queries on the forum. If a customer would like an answer to their specific problem they can contact james@cloudsmemoryfoam.com. 2) New queries on the forum. Questions relating to delays on customer services and deliveries and whether the company is a scam have been answered above.

    Kind regards,

    James


    You are a con man who has conned me out of my hard earn money and i will not sleep until you have been dealt with properly by the relevant authorities.
    newc2314
    James, thanks for your response. My query is this - of the three numbers listed on your website, not one of them has EVER been picked up when i have called them (at least thirty times in the last two months). This, I gather, is the same for many other customers, if not most. I understand that you may be stretched with the volume of orders, but are you saying you don't have ANYONE available to answer any of your three supposed phonelines EVER?
    lenlewi
    CloudsEmployee1
    Dear Forum,

    James from Clouds Memory Foam here. Apologies to have been away for a while, I will try and deal with the general concerns here. In terms of specific questions I don't have people's order numbers etc based on the above posts, so I will use the forum to address general concerns raised above. Individual questions should be sent either to james@cloudsmemoryfoam.com or to our customer services team on contact@cloudsmemoryfoam.com

    1) Is this company a scam - no we are not a scam company. We have delivered about 20,000 mattresses, 100,000 pillows, 5,000 toppers, 15,000 duvets across Europe in the last 3 months alone.

    2) We have ran some promotions on Groupon over the last few months that have meant a very large volume of sales. These higher volumes of sales result in delays in customer services replies, longer delivery times for some customers etc. Please understand that we do not take these issues lightly but please also understand that the excess volume that comes from Groupon promotions puts a strain on daily operations for any company. The great offers available mean a huge number of people buy all at once and this means that for the weeks immediately after a promotion there are delays on the customer services side. Please also understand that the few hundred posts on this forum amount to about 0.2% of the customer orders we have sent over the last few months. While we continue to strive to improve our customer services with the success of the promotions we run, there will always be some difficulties getting through on the phone lines and delays in email responses in the time immediately after a Groupon promotion. We apologise for this and will continue to try and improve the customer services from our side

    3) We apologise for any late deliveries of products. Currently about 95% of products are delivered on time and 99% are delivered no more than 10 days late. Unfortunately 5% of 150,000 customers is a lot of people, and we are extremely sorry about this. Please be sure that we are doing everything possible to deliver all orders on time.

    4) Silver Moon Bedding - This is not really relevant to the customers in this forum but in the USA there are several companies using brand names similar to Clouds. We have not yet launched in the USA and Canada but are looking at doing so. If we do we will do so under the brand Silver Moon bedding and the products will be produced locally as importing from the UK is expensive and time consuming. We are not rebranding a company with hundreds of thousands of customers due to a couple of hundred forum posts. The fact that the website Silver Moon was registered only 2 days ago is also irrelevant.

    I will try and come back daily to reply to any new concerns. Please note, I will only address 1) General queries on the forum. If a customer would like an answer to their specific problem they can contact james@cloudsmemoryfoam.com. 2) New queries on the forum. Questions relating to delays on customer services and deliveries and whether the company is a scam have been answered above.

    Kind regards,

    James


    Just keeping it concise:
    clouds first Groupon Promo on the mattresses were very successful...but not long after, flooded with compliants with delivery problems and lack of customer service. You or clouds thought "who cares" lets do more marketing and sell more mattresses (again) and pillows!!

    hmmmm I wonder if clouds really care about thier customers! forums are growing by the day James, maybe you should add a few notes on the website rather than posting it here... but again it may be difficult to promote more sales!! What goes arround comes arround... remember that James!! or a word of advise, find a new Job!!
    lenlewi
    You only need about 60 complaints aparently for them to be exposed in national TV watch dog, go and do it PPL!! http://www.bbc.co.uk/watchdog/gotastory/
    boughrood
    lenlewi
    You only need about 60 complaints aparently for them to be exposed in national TV watch dog, go and do it PPL!! http://www.bbc.co.uk/watchdog/gotastory/

    Probably why No 1 Employee has now re- emerged from under his Clouds duvet. A second coming long awaited but doomed to disappoint.
    pacquirri
    Ordered mattress on 3rd October. Had interim email stating delays. Not received - now cancelled. Awaiting refund from Groupon.
    So James:
    a. if you've presented the promo via Groupon before and therefore KNOW that because of huge demand it will break the 3-6 week supply promise - don't make the supply promise! It is patently at least misleading - more likely dishonest. Alternatively, limit the amount of orders you will take. I'm sure Groupon will have advised you of the likely response.. did you deliberately mislead?
    b. Don't send emails apologising for delays, making new promises, and then fail to deliver again. It doesn't inspire trust.
    c. Don't take money so far in advance for delivery - take it at point of delivery confirmation.
    d. You say you've been away for a while - have you been spending the multiples of £20 deliveries perhaps? - 150,000 times £20 is an awful lot of money!
    e. Answer the phone. Get the website link to your Groupon page fixed. You say its not a scam - what are people to think if they can't get in touch with you?
    Re my mattress - You have broken the contract by not delivering.
    I have cancelled my order and am expecting a full refund within 10 days - lets see if you are as honest as you are portraying yourself to be in your post above.
    I'll post on here if you are.
    If you're not I will pursue whatever course I need to, to get my money back and to warn others.

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