Collect Plus- Lost Parcel
Hi, I'm after some advice, its about items I sold on here and sent to the buyer via collect plus.
I took the parcel to my local collect plus, had a few probs with them but finally got it picked up from there after a week. I checked the tracking online and had seen how it had been refused many times at the store in which it was to be sent to, so I phone collect plus and they spoke to the store who said they were no longer taking part so collect plus re-arranged for it to be delivered to another store of the buyers choice. The tracking never updated online after being refused many times so I phoned to check the whereabouts of the parcel, they said it had been delivered to the new store on the 23rd Nov, and didnt show online because of all the refusal msgs.
So I notified the buyer and they went to collect it a day or so after and was told there was no parcel there for them, I phoned collect plus and they said it was definately sent there, I told the buyer this and that there was not much more I could do on my end, they said they will try collect it again and if no success would phone collect plus then (this was around christmas time) after hearing nothing more I believed the buyer had collected the item successfully, only to be msged recently and find out they still dont have it and collect plus says its probably lost so they need to make a claim, then I get another msg day after saying collect plus sent them an email and I need to refund them and make the claim myself.
What do you think I should do?
I have refunded a buyer before due to an item being lost by royal mail, but with collect plus I did keep track of the parcels whereabouts and made complaints to make sure it got delivered to the right store.
All Comments (51)
Jump to unread Post a CommentI am considering a refund, but I just dont want to end up short and get nothing if the claim through collect plus fails, as with royal mail I only got stamps as didnt have receipt for the item to prove its worth.
And I dont know much of what happened on the buyer's end with the store, as only have there word for it, but they are a member with gd postive feedback.
and also i cant see in that other thread how much was actually agreed? or have i missed it?
exactly, and thats what was first said, but now the buyer says collect plus says I must make the refund then put a claim against them.
When I enter the tracking no. on the site now, it says 'Sorry, we cannot find your parcel. Please check your tracking code and try again.' I think I have a copy pf the label you print out with the barcode, plus proof of payment to them as was via paypal
I'm not gonna deal with them again either after this.
The thing is this has been since november, and the buyer only just old me that they haven't got it and that collect plus say its lost only 2 days ago, I dont think enough contact was made from them to myself. And could this affect me claiming...
You need to refund the buyer asap and make the claim yourself with Collect+.
So your still waiting for a new keyboard?