Last night my boiler stopped working. Think its the ignitions, its powering on but just not lighting.
I was told because I have a fire it's not classed as an emergency because I have a fire. However the other week when someone came to service my fire & boiler I was told not to use my fire because I have a wooden hearth & it's really dangerous. I let them know this on the phone and they said it's ok to use.
So how come its ok to use now because they don't want to send anybody out.
I don't really want to wait upto a month for someone to come out, especialy with 2 children, one who is only 1. Is there anything i can say on Monday for them to put an emergency ticket out?
Thanks in advance