I have a problem. My laptop is re-booting really randomly. It's old, but it should have been repaired by Comet's service centre. They said it has, but it obviously hasn't.
The problem is, the laptop seems to pass the tests that Comet does (like leaving it on for 48 hours) but it doesn't work properly when it's in use. This is a bit of a problem... as the fault doesn't seem to have any obvious "cause" (I'd GUESS it's some sort of build up of static or a lose connection) I find it really difficult to replicate and thus it's very hard to prove to Comet that the lappy doesn't work properly.
I sent them a letter of complaint (as displayed in comment #1 on this topic) which explains the situation/problem well, but their reply was simply to take it back to the shop (who sent me home with it the other day) or call out their home team. They agreed to fix it out of warranty as it's the same job, but I fear that it'll just return as having "passed all tests" again.