Hopefully someone can advise us on this.
Is it worth asking Hotpoint for compensation after our 5 week old fridge freezer stopped working the week before christmas and we lost all our christmas food?
For anyone who wants the details...
In November last year we bought a brand new Hotpoint fridge freezer. Then the week before christmas, the freezer stopped working and defrosted all the food. As my partner was in hospital at the time (ruptured appendix), it went unnoticed for over a day and all the food in the freezer defrosted including all our christmas food. We ended up having to throw about 90% of the food.
Hotpoint were really quite good about fixing it and got it fixed on christmas eve (it needed two engineers to fix it) however we are out of pocket for all the food we lost when it defrosted. We were talking about it last night and were wondering if it worth writing to them and asking for compensation? I'm not normally the type to complain but the timing of the failure made it a huge inconvenience and cost us a fair bit. Anyone got any experience of this or similar??